Give agents tools for secure, real-time access to fetch, search, write, and sync across every system, with replication, entity mapping, and auth built-in.
About this Connector
Freshdesk is a cloud-based customer support platform that helps companies manage customer conversations across email, phone, chat, and social media. This connector provides read access to helpdesk data including tickets, contacts, agents, groups, companies, roles, satisfaction ratings, surveys, time entries, and ticket fields.
CRM
Sales Analytics
Customer Data
Version Information
Package version
1.0.3
Connector version
1.0.3
SDK commit
unknown
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Installation & Usage
1
Install Package
Using uv or pip
bash
uv pip install airbyte-agent-sdk
2
Import
Initialize and use
python
from airbyte_agent_sdk.connectors.freshdesk import FreshdeskConnector
from airbyte_agent_sdk.connectors.freshdesk.models import FreshdeskAuthConfig
connector = FreshdeskConnector(
auth_config=FreshdeskAuthConfig(
api_key="<Your Freshdesk API key (found in Profile Settings)>"
)
)3
Tool
Add tools to your agent
python
@agent.tool_plain # assumes you're using Pydantic AI
@FreshdeskConnector.tool_utils
async def freshdesk_execute(entity: str, action: str, params: dict | None = None):
return await connector.execute(entity, action, params or {})Supported Entities & Actions
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| Entity | Actions |\n|--------|---------|\n| Tickets | [List](./REFERENCE.md#tickets-list), [Get](./REFERENCE.md#tickets-get), [Context Store Search](./REFERENCE.md#tickets-context-store-search) |\n| Contacts | [List](./REFERENCE.md#contacts-list), [Get](./REFERENCE.md#contacts-get) |\n| Agents | [List](./REFERENCE.md#agents-list), [Get](./REFERENCE.md#agents-get), [Context Store Search](./REFERENCE.md#agents-context-store-search) |\n| Groups | [List](./REFERENCE.md#groups-list), [Get](./REFERENCE.md#groups-get), [Context Store Search](./REFERENCE.md#groups-context-store-search) |\n| Companies | [List](./REFERENCE.md#companies-list), [Get](./REFERENCE.md#companies-get) |\n| Roles | [List](./REFERENCE.md#roles-list), [Get](./REFERENCE.md#roles-get) |\n| Satisfaction Ratings | [List](./REFERENCE.md#satisfaction-ratings-list) |\n| Surveys | [List](./REFERENCE.md#surveys-list) |\n| Time Entries | [List](./REFERENCE.md#time-entries-list) |\n| Ticket Fields | [List](./REFERENCE.md#ticket-fields-list) |
Example Prompts
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List all open tickets in Freshdesk - Show me all agents in the support team - List all groups configured in Freshdesk - Get the details of ticket #26 - Show me all companies in Freshdesk - List all roles defined in the helpdesk - Show me the ticket fields and their options - List time entries for tickets - What are the high priority tickets from last week? - Which tickets have breached their SLA due date? - Show me tickets assigned to agent \{agent_name\} - Find all tickets from company \{company_name\} - How many tickets were created this month by status? - What are the satisfaction ratings for resolved tickets?
Why Airbyte for AI Agents?
Built for production AI workloads with enterprise-grade reliability
Agent-Native Design
Structured, LLM-friendly schemas optimized for AI agent consumption with natural language query support.
Secure Authentication
Built-in OAuth 2.0 handling with automatic token refresh. No hard-coded credentials.
Production Ready
Battle-tested connectors with comprehensive error handling, logging, and retry logic.
Open Source
Fully open source under the MIT license. Contribute, customize, and extend freely.
Works with your favorite frameworks
🦜
LangChain
🦙
LlamaIndex
🤖
CrewAI
⚡
AutoGen
🧠
OpenAI Agents SDK
🔮
Claude Agents SDK
Frequently Asked Questions
Didn't find your answer? Please don't hesitate to reach out.
The Freshdesk connector supports API key authentication. You provide your Freshdesk API key (found in your Profile Settings) directly via the FreshdeskAuthConfig in open source mode, or use Airbyte Cloud credentials (AirbyteAuthConfig) in hosted mode for secure credential storage.
Can I use this connector with any AI agent framework?
The connector is compatible with any Python-based AI agent framework including LangChain, LlamaIndex, CrewAI, Pydantic AI, and custom implementations.
Does this connector support write operations?
Currently, the Freshdesk connector focuses on read operations only. Write operations such as creating tickets, updating ticket status, deleting contacts, or reassigning tickets are not supported. Write support may be added in future versions.
How is this different from the Airbyte data connector?
Agent connectors are specifically designed for AI agents and LLM applications. They provide natural language interfaces, optimized response formats, and seamless integration with agent frameworks, unlike traditional ETL-focused connectors.
Will there be a platform for agent connectors?
The hosted version with secure credential storage through Airbyte Cloud is already available. See the hosted usage section in the documentation for setup instructions.
