Give agents tools for secure, real-time access to fetch, search, write, and sync across every system, with replication, entity mapping, and auth built-in.
About this Connector
Intercom is a customer messaging platform that enables businesses to communicate with customers through chat, email, and in-app messaging. This connector provides read-only access to core Intercom entities including contacts, conversations, companies, teams, admins, tags, and segments for customer support analytics and insights.
CRM
Sales Analytics
Customer Data
Version Information
Package version
0.1.44
Connector version
0.1.5
SDK commit
5b20f488dec0e8f29410823753106603c23a4b65
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Installation & Usage
1
Install Package
Using uv or pip
bash
uv pip install airbyte-agent-intercom
2
Import
Initialize and use
python
from airbyte_agent_intercom import IntercomConnector
from airbyte_agent_intercom.models import IntercomAuthConfig
connector = IntercomConnector(
auth_config=IntercomAuthConfig(
access_token="<Your Intercom API Access Token>"
)
)3
Tool
Add tools to your agent
python
@agent.tool_plain # assumes you're using Pydantic AI
@IntercomConnector.tool_utils
async def intercom_execute(entity: str, action: str, params: dict | None = None):
return await connector.execute(entity, action, params or {})Supported Entities & Actions
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| Entity | Actions |\n|--------|---------|\n| Contacts | [List](./REFERENCE.md#contacts-list), [Get](./REFERENCE.md#contacts-get) |\n| Conversations | [List](./REFERENCE.md#conversations-list), [Get](./REFERENCE.md#conversations-get) |\n| Companies | [List](./REFERENCE.md#companies-list), [Get](./REFERENCE.md#companies-get) |\n| Teams | [List](./REFERENCE.md#teams-list), [Get](./REFERENCE.md#teams-get) |\n| Admins | [List](./REFERENCE.md#admins-list), [Get](./REFERENCE.md#admins-get) |\n| Tags | [List](./REFERENCE.md#tags-list), [Get](./REFERENCE.md#tags-get) |\n| Segments | [List](./REFERENCE.md#segments-list), [Get](./REFERENCE.md#segments-get) |
Example Prompts
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List all contacts in my Intercom workspace - Show me conversations from the last week - List all companies in Intercom - What teams are configured in my workspace? - Show me all admins in my Intercom account - List all tags used in Intercom - Get details for contact \{contact_id\} - Show me all customer segments - Get company details for \{company_id\} - List conversations assigned to team \{team_id\} - Show me open conversations - Get conversation details for \{conversation_id\}
Why Airbyte for AI Agents?
Built for production AI workloads with enterprise-grade reliability
Agent-Native Design
Structured, LLM-friendly schemas optimized for AI agent consumption with natural language query support.
Secure Authentication
Built-in OAuth 2.0 handling with automatic token refresh. No hard-coded credentials.
Production Ready
Battle-tested connectors with comprehensive error handling, logging, and retry logic.
Open Source
Fully open source under the MIT license. Contribute, customize, and extend freely.
Works with your favorite frameworks
🦜
LangChain
🦙
LlamaIndex
🤖
CrewAI
⚡
AutoGen
🧠
OpenAI Agents SDK
🔮
Claude Agents SDK
Frequently Asked Questions
Didn't find your answer? Please don't hesitate to reach out.
The Intercom connector supports authentication via API access token. You provide your Intercom API Access Token either directly to the connector (open source mode) or store it securely in Airbyte Cloud (hosted mode).
Can I use this connector with any AI agent framework?
The connector is compatible with any Python-based AI agent framework including LangChain, LlamaIndex, CrewAI, Pydantic AI, and custom implementations.
Does this connector support write operations?
No, the Intercom connector currently focuses on read-only operations for accessing customer support data. Write operations such as creating contacts, sending messages, or updating company information are not currently supported.
How is this different from the Airbyte data connector?
Agent connectors are specifically designed for AI agents and LLM applications. They provide natural language interfaces, optimized response formats, and seamless integration with agent frameworks, unlike traditional ETL-focused connectors.
Will there be a platform for agent connectors?
The hosted version with secure credential storage through Airbyte Cloud is already available. See the hosted usage section in the documentation for setup instructions.
