Agent Connector

Connect your agents to Incident Io

Production-ready access to your Incident Io data with managed auth, parametric control, and the reliability your agents need to actually work.

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Installation & Usage

Get start with the Incident Io connector in minutes.

[01]

Install Package

Using uv or pip

BASH

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uv pip install airbyte-agent-incident-io

[02]

Import

Initialize and use

PYTHON

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from airbyte_agent_incident_io import IncidentIoConnector
from airbyte_agent_incident_io.models import IncidentIoAuthConfig

connector = IncidentIoConnector(
    auth_config=IncidentIoAuthConfig(
        api_key="<Your incident.io API key. Create one at https://app.incident.io/settings/api-keys>"
    )
)

[03]

Tool

Add tools to your agent

python

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@agent.tool_plain # assumes you're using Pydantic AI
@IncidentIoConnector.tool_utils
async def incident_io_execute(entity: str, action: str, params: dict | None = None):
    return await connector.execute(entity, action, params or {})

Supported Entities & Actions

Access all your Incident Io data through a unified API

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| Entity | Actions |\n|--------|---------|\n| Incidents | [List](./REFERENCE.md#incidents-list), [Get](./REFERENCE.md#incidents-get), [Search](./REFERENCE.md#incidents-search) |\n| Alerts | [List](./REFERENCE.md#alerts-list), [Get](./REFERENCE.md#alerts-get), [Search](./REFERENCE.md#alerts-search) |\n| Escalations | [List](./REFERENCE.md#escalations-list), [Get](./REFERENCE.md#escalations-get), [Search](./REFERENCE.md#escalations-search) |\n| Users | [List](./REFERENCE.md#users-list), [Get](./REFERENCE.md#users-get), [Search](./REFERENCE.md#users-search) |\n| Incident Updates | [List](./REFERENCE.md#incident-updates-list), [Search](./REFERENCE.md#incident-updates-search) |\n| Incident Roles | [List](./REFERENCE.md#incident-roles-list), [Get](./REFERENCE.md#incident-roles-get), [Search](./REFERENCE.md#incident-roles-search) |\n| Incident Statuses | [List](./REFERENCE.md#incident-statuses-list), [Get](./REFERENCE.md#incident-statuses-get), [Search](./REFERENCE.md#incident-statuses-search) |\n| Incident Timestamps | [List](./REFERENCE.md#incident-timestamps-list), [Get](./REFERENCE.md#incident-timestamps-get), [Search](./REFERENCE.md#incident-timestamps-search) |\n| Severities | [List](./REFERENCE.md#severities-list), [Get](./REFERENCE.md#severities-get), [Search](./REFERENCE.md#severities-search) |\n| Custom Fields | [List](./REFERENCE.md#custom-fields-list), [Get](./REFERENCE.md#custom-fields-get), [Search](./REFERENCE.md#custom-fields-search) |\n| Catalog Types | [List](./REFERENCE.md#catalog-types-list), [Get](./REFERENCE.md#catalog-types-get), [Search](./REFERENCE.md#catalog-types-search) |\n| Schedules | [List](./REFERENCE.md#schedules-list), [Get](./REFERENCE.md#schedules-get), [Search](./REFERENCE.md#schedules-search) |

View full reference documentation

Example Prompts

The Incident Io connector is optimized to handle prompts like these

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List all incidents - Show all open incidents - List all alerts - Show all users - List all escalations - Show all on-call schedules - List all severities - Show all incident statuses - List all custom fields - Which incidents were created this week? - What are the most recent high-severity incidents? - Who is currently on-call? - How many incidents are in triage status? - What incidents were updated today?

View full reference documentation

Why Airbyte for AI Agents?

Built for production AI workloads with enterprise-grade reliability

Secure Authentication

Built-in OAuth 2.0 handling with automatic token refresh. No hard-coded credentials.

Agent-Native Design
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Structured, LLM-friendly schemas optimized for AI agent consumption with natural language query support.

Production Ready

Battle-tested connectors with comprehensive error handling, logging, and retry logic.

Open Source

Fully open source under the MIT license. Contribute, customize, and extend freely.

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Works with your favorite frameworks

Use the Salesforce connector with any AI agent framework.

LangChain

CrewAI

LlamaIndex

AutoGen

OpenAI Agents SDK

Claude Agents SDK

Frequently Asked Questions

Didn't find your answer? Please don't hesitate to reach out.

How do I authenticate with Incident Io?

The incident-io connector supports API key authentication. You provide your incident.io API key (requires a Pro plan or above), which can be created at your incident.io dashboard under Settings > API Keys. In hosted mode, credentials are stored securely in Airbyte Cloud using Airbyte client ID and client secret instead.

Can I use this connector with any AI agent framework?

The connector is compatible with any Python-based AI agent framework including LangChain, LlamaIndex, CrewAI, Pydantic AI, and custom implementations.

Does this connector support write operations?

No, the incident-io connector currently supports read-only operations. Write operations such as creating incidents, updating severity, deleting alerts, or assigning roles are not supported at this time.

How is this different from the Airbyte data connector?

Agent connectors are specifically designed for AI agents and LLM applications. They provide natural language interfaces, optimized response formats, and seamless integration with agent frameworks, unlike traditional ETL-focused connectors.

Ready to connect your AI agents to Incident Io?

Get started in minutes with our open-source connector.

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