What's a credit?
A credit is a data operations unit. Depending on the operation, it can be measured in million rows or in GBs:
Data replication from database sources and files consume less compute time and therefore costs less for Airbyte and we’re passing these savings to our customers.
Which discount for high volumes?
We charge you at the end of every month. You can also choose to buy credits in bulk to get access to large discounts. Reach out to our sales team to access those discounts:
You can get even larger discounts for higher volumes, please reach out to our sales team if you’re interested.
See what your Airbyte costs would look like with our cost estimator and how it compares with other monthly-active-row alternatives.
Fair pricing policy
We only charge credits when we provide value:
- We don’t charge for normalization. Users often expect to receive the data in their original structure at the destination.
- We don’t charge for cancelled jobs, if no data has been synced, but will charge for the data synced in the partial sync.
Is Airbyte open-source?
Yes for Airbyte Connectors (under a standard MIT license) and for Airbyte Core (under ELv2 license, learn more here). However, the premium features offered as part of Airbyte Cloud are not open-source. But we're still developing Airbyte in the open and we will continue to maintain a public product roadmap.
Can I extend my trial?
If you need more time to evaluate or to simply pause the account and timer on your trial during your evaluation, please reach out on Intercom in the web app and we will be able to help you.
How do I purchase more Airbyte credits?
You can purchase credits directly through the Airbyte UI with a credit card. If you prefer to pay via ACH or are interested in high-volume discounts, contact us through Intercom.
I have very high volume needs, what should I do?
If you want to replicate more than 150GB of data from your databases or 100 million rows from your APIs on a monthly basis, we encourage you to talk to our sales to access volume discounts.
Where can I find more information on Airbyte’s SLAs?
We’re offering a 99% SLA uptime on our certified GA connectors. We’re not yet offering any SLA for alpha or beta connectors.
What happens when credits have been depleted?
If you purchased credits in bulk and ran through your credits, we will charge your workspace at the end of the month for the extra credits consumed at the discountless rate. Our sales team will reach out before your credits run out to make sure you can extend your discounted volume.
Do purchased credits expire?
Credits you purchase will expire after one year. But fear not, we’re good people. As soon as you renew, we will give you loyalty credits for free that will offset and even go beyond your expired credits. So let’s say you just had 100 credits that just expired. Then reach out to us and buy some credits, and we will add more than 100 additional loyalty credits to your account to offset your expired ones.
What if I have more questions?
Don’t hesitate to chat with us at any time.