Connectors

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Pylon

  • Source
  • Sales & Support Analytics
  • Alpha
  • 21 entities
  • Read & write

Move Pylon data anywhere it matters.

Load Pylon accounts, activity types and contacts into the warehouse or AI app you already run.

Sync Pylon freeRead the docs

Source

Pylon

  • Snowflake
  • BigQuery
  • Postgres
  • Databricks
  • Claude
Streams
15
Entities
21
Actions
7
Destinations
50+
Standard support
0.0.27

Overview

What is the Airbyte Pylon connector?

The Airbyte Pylon connector extracts data from Pylon and loads it into 50+ destinations such as Snowflake, BigQuery, Databricks or Postgres, with full refresh and incremental sync. It publishes 15 streams you can select per connection.

  • 01

    Sync to your warehouse

    Land 15 Pylon tables in 50+ destinations on a schedule you control.

  • 02

    Live entity actions

    Read, create, update and delete Pylon records at runtime through typed entity actions.

  • 03

    Context store search

    Query synced Pylon data with filters, sorting and semantic search, without spending Pylon API rate limits.

  • 04

    Incremental syncs

    Pull only the records that changed since the last run instead of reloading everything.

15 streams

Every table you can sync from Pylon

  • Accounts
    Sync modesFullIncr.
  • Activity Types
    Sync modesFullIncr.
  • Contacts
    Sync modesFullIncr.
  • Custom Fields
    Sync modesFullIncr.
  • Issues
    Sync modesFullIncr.
  • Issue Messages
    Sync modesFullIncr.

Setup

Live in three steps

  1. Get your Pylon credentials from the vendor dashboard or developer settings.

  2. Configure the source in Airbyte with the required connection fields.

  3. Pick a destination, choose streams, set full refresh or incremental, and schedule syncs.

Configuration fields

Pylon configuration fields
FieldTypeDescription
api_token*stringYour Pylon API token. Generate one in the Pylon dashboard under Settings > API.
start_datestringThe date from which you want to start syncing data, in UTC. Format: YYYY-MM-DDTHH:MM:SSZ. If not provided, defaults to 1 month ago.

7 actions

Supported Pylon actions

  • List

    Read live records straight from the Pylon API.

  • Create

    Write a new record back into Pylon.

  • Get

    Fetch a single record by ID.

  • Update

    Patch fields on an existing record.

  • Delete

    Remove a record.

  • Context Store Search

    Query synced data with filters and sorting, with no API rate limits.

  • Semantic Search

    Natural-language search across synced Pylon records.

Full parameter-level details live in the Pylon entity reference.

Hybrid deployment

Sovereign by architecture, not by policy.

The data plane runs in your environment. Records, credentials and keys stay with you; the control plane only receives configuration and job metadata.

  • Cloud
  • OSS
  • Hybrid

Your environment

DataConnectorsCredentialsKeys

↕ metadata only

Airbyte control plane

OrchestrationMonitoringUI

Use cases

What teams build with Pylon

List all open issues in Pylon

Show me all accounts in Pylon

List all contacts in Pylon

What teams are configured in my Pylon workspace?

Show me all tags used in Pylon

List all users in my Pylon account

Show me the custom fields configured for issues

List all ticket forms in Pylon

What user roles are available in Pylon?

Show me details for a specific issue

Get details for a specific account

Show me details for a specific contact

Reply to the customer on an issue saying we are looking into it

Send a message to the customer on the billing issue

Assign an issue to a specific team member

Change the status of an issue to waiting_on_customer

Close an issue as resolved

Delete a test issue

What are the most common issue sources this month?

Show me issues assigned to a specific team

Which accounts have the most open issues?

Analyze issue resolution times over the last 30 days

List contacts associated with a specific account

Related connectors

FAQ

Pylon connector questions

Do I need more than one Pylon connection?

No. One Pylon authorization powers both the scheduled syncs that land data in your destination and the entity actions your agents call at runtime.

Do Pylon entity actions need a sync to run first?

No. Entity actions read and write through the Pylon API as they are called, so they work immediately. Context store search is the exception: it queries data Airbyte has already synced, which is what lets it filter and sort without spending API rate limits.

What data can I sync from Pylon with Airbyte?

15 streams, including Accounts, Activity Types, Contacts, Custom Fields, Issues, Issue Messages, Issue Threads, Issue Statuses and more.

Does the Pylon connector support incremental sync?

Yes. The Pylon connector supports incremental sync on selected streams, and full refresh on every stream.

Where can I run the Pylon connector?

Run the Pylon connector on Cloud, OSS, Hybrid. Hybrid deployments keep the data plane in your environment while the control plane orchestrates syncs.

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