Agent Connector

Connect your agents to Pylon

Production-ready access to your Pylon data with managed auth, parametric control, and the reliability your agents need to actually work.

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Installation & Usage

Get start with the Pylon connector in minutes.

[01]

Install Package

Using uv or pip

BASH

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uv pip install airbyte-agent-pylon

[02]

Import

Initialize and use

PYTHON

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from airbyte_agent_pylon import PylonConnector
from airbyte_agent_pylon.models import PylonAuthConfig

connector = PylonConnector(
    auth_config=PylonAuthConfig(
        api_token="<Your Pylon API token. Only admin users can create API tokens.>"
    )
)

[03]

Tool

Add tools to your agent

python

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@agent.tool_plain # assumes you're using Pydantic AI
@PylonConnector.tool_utils
async def pylon_execute(entity: str, action: str, params: dict | None = None):
    return await connector.execute(entity, action, params or {})

Supported Entities & Actions

Access all your Pylon data through a unified API

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| Entity | Actions |\n|--------|---------|\n| Issues | [List](./REFERENCE.md#issues-list), [Create](./REFERENCE.md#issues-create), [Get](./REFERENCE.md#issues-get), [Update](./REFERENCE.md#issues-update) |\n| Messages | [List](./REFERENCE.md#messages-list) |\n| Issue Notes | [Create](./REFERENCE.md#issue-notes-create) |\n| Issue Threads | [Create](./REFERENCE.md#issue-threads-create) |\n| Accounts | [List](./REFERENCE.md#accounts-list), [Create](./REFERENCE.md#accounts-create), [Get](./REFERENCE.md#accounts-get), [Update](./REFERENCE.md#accounts-update) |\n| Contacts | [List](./REFERENCE.md#contacts-list), [Create](./REFERENCE.md#contacts-create), [Get](./REFERENCE.md#contacts-get), [Update](./REFERENCE.md#contacts-update) |\n| Teams | [List](./REFERENCE.md#teams-list), [Create](./REFERENCE.md#teams-create), [Get](./REFERENCE.md#teams-get), [Update](./REFERENCE.md#teams-update) |\n| Tags | [List](./REFERENCE.md#tags-list), [Create](./REFERENCE.md#tags-create), [Get](./REFERENCE.md#tags-get), [Update](./REFERENCE.md#tags-update) |\n| Users | [List](./REFERENCE.md#users-list), [Get](./REFERENCE.md#users-get) |\n| Custom Fields | [List](./REFERENCE.md#custom-fields-list), [Get](./REFERENCE.md#custom-fields-get) |\n| Ticket Forms | [List](./REFERENCE.md#ticket-forms-list) |\n| User Roles | [List](./REFERENCE.md#user-roles-list) |\n| Tasks | [Create](./REFERENCE.md#tasks-create), [Update](./REFERENCE.md#tasks-update) |\n| Projects | [Create](./REFERENCE.md#projects-create), [Update](./REFERENCE.md#projects-update) |\n| Milestones | [Create](./REFERENCE.md#milestones-create), [Update](./REFERENCE.md#milestones-update) |\n| Articles | [Create](./REFERENCE.md#articles-create), [Update](./REFERENCE.md#articles-update) |\n| Collections | [Create](./REFERENCE.md#collections-create) |\n| Me | [Get](./REFERENCE.md#me-get) |

View full reference documentation

Example Prompts

The Pylon connector is optimized to handle prompts like these

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List all open issues in Pylon - Show me all accounts in Pylon - List all contacts in Pylon - What teams are configured in my Pylon workspace? - Show me all tags used in Pylon - List all users in my Pylon account - Show me the custom fields configured for issues - List all ticket forms in Pylon - What user roles are available in Pylon? - Show me details for a specific issue - Get details for a specific account - Show me details for a specific contact - What are the most common issue sources this month? - Show me issues assigned to a specific team - Which accounts have the most open issues? - Analyze issue resolution times over the last 30 days - List contacts associated with a specific account

View full reference documentation

Why Airbyte for AI Agents?

Built for production AI workloads with enterprise-grade reliability

Secure Authentication

Built-in OAuth 2.0 handling with automatic token refresh. No hard-coded credentials.

Agent-Native Design
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Structured, LLM-friendly schemas optimized for AI agent consumption with natural language query support.

Production Ready

Battle-tested connectors with comprehensive error handling, logging, and retry logic.

Open Source

Fully open source under the MIT license. Contribute, customize, and extend freely.

Explore more connectorsTalk to sales

Works with your favorite frameworks

Use the Salesforce connector with any AI agent framework.

LangChain

CrewAI

LlamaIndex

AutoGen

OpenAI Agents SDK

Claude Agents SDK

Frequently Asked Questions

Didn't find your answer? Please don't hesitate to reach out.

How do I authenticate with Pylon?

The Pylon connector supports API token authentication for open source usage — you provide your Pylon API token directly (note: only admin users can create API tokens). In hosted mode, credentials are stored securely in Airbyte Cloud and you authenticate using your Airbyte client ID and client secret instead.

Can I use this connector with any AI agent framework?

The connector is compatible with any Python-based AI agent framework including LangChain, LlamaIndex, CrewAI, Pydantic AI, and custom implementations.

Does this connector support write operations?

Yes, the Pylon connector supports several write operations. It can create and update Issues, Accounts, Contacts, Teams, Tags, Tasks, Projects, Milestones, Articles, and Collections, as well as create Issue Notes, Issue Threads, and more. However, delete operations (e.g., deleting an issue or account) and messaging/scheduling actions are not currently supported.

How is this different from the Airbyte data connector?

Agent connectors are specifically designed for AI agents and LLM applications. They provide natural language interfaces, optimized response formats, and seamless integration with agent frameworks, unlike traditional ETL-focused connectors.

Ready to connect your AI agents to Pylon?

Get started in minutes with our open-source connector.

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