Warehouses and Lakes
Sales & Support Analytics

How to load data from Aircall to Redshift

Learn how to use Airbyte to synchronize your Aircall data into Redshift within minutes.

TL;DR

This can be done by building a data pipeline manually, usually a Python script (you can leverage a tool as Apache Airflow for this). This process can take more than a full week of development. Or it can be done in minutes on Airbyte in three easy steps:

  1. set up Aircall as a source connector (using Auth, or usually an API key)
  2. set up Redshift as a destination connector
  3. define which data you want to transfer and how frequently

You can choose to self-host the pipeline using Airbyte Open Source or have it managed for you with Airbyte Cloud.

This tutorial’s purpose is to show you how.

What is Aircall

Aircall is a cloud-based phone system that allows businesses to make and receive calls from anywhere in the world. It offers a range of features such as call routing, call recording, voicemail, and analytics to help businesses manage their phone communications more efficiently. Aircall integrates with popular business tools such as Salesforce, HubSpot, and Slack, making it easy to manage customer interactions and track performance. With Aircall, businesses can set up a professional phone system in minutes, without the need for any hardware or technical expertise. It is ideal for remote teams, sales teams, and customer support teams who need a flexible and scalable phone solution.

What is Redshift

A fully managed data warehouse service in the Amazon Web Services (AWS) cloud, Amazon Redshift is designed for storage and analysis of large-scale datasets. Redshift allows businesses to scale from a few hundred gigabytes to more than a petabyte (a million gigabytes), and utilizes ML techniques to analyze queries, offering businesses new insights from their data. Users can query and combine exabytes of data using standard SQL, and easily save their query results to their S3 data lake.

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Prerequisites

  1. A Aircall account to transfer your customer data automatically from.
  2. A Redshift account.
  3. An active Airbyte Cloud account, or you can also choose to use Airbyte Open Source locally. You can follow the instructions to set up Airbyte on your system using docker-compose.

Airbyte is an open-source data integration platform that consolidates and streamlines the process of extracting and loading data from multiple data sources to data warehouses. It offers pre-built connectors, including Aircall and Redshift, for seamless data migration.

When using Airbyte to move data from Aircall to Redshift, it extracts data from Aircall using the source connector, converts it into a format Redshift can ingest using the provided schema, and then loads it into Redshift via the destination connector. This allows businesses to leverage their Aircall data for advanced analytics and insights within Redshift, simplifying the ETL process and saving significant time and resources.

Step 1: Set up Aircall as a source connector

1. First, navigate to the Aircall source connector on Airbyte's website.
2. Click on the "Get Started" button to begin the process.
3. You will be prompted to enter your Aircall API credentials. If you do not have these, you will need to create an API key in your Aircall account.
4. Once you have entered your credentials, click on the "Test Connection" button to ensure that Airbyte can connect to your Aircall account.
5. If the connection is successful, you will be taken to the configuration page where you can select the data you want to sync from Aircall to your destination.
6. Choose the data you want to sync and configure any necessary settings, such as date ranges or filters.
7. Once you have configured your sync, click on the "Save & Sync" button to start the data transfer process.
8. You can monitor the progress of your sync on the Airbyte dashboard.9. Once the sync is complete, you can view your Aircall data in your destination of choice.

Step 2: Set up Redshift as a destination connector

1. First, log in to your Airbyte account and navigate to the "Destinations" tab on the left-hand side of the screen.
2. Click on the "Add Destination" button and select "Redshift" from the list of available connectors.
3. Enter your Redshift database credentials, including the host, port, database name, username, and password.
4. Choose the schema you want to use for your data in Redshift.
5. Select the tables you want to sync from your source connector to Redshift.
6. Map the fields from your source connector to the corresponding fields in Redshift.
7. Choose the sync mode you want to use, either "append" or "replace."
8. Set up any additional options or filters you want to use for your sync.
9. Test your connection to ensure that your data is syncing correctly.
10. Once you are satisfied with your settings, save your configuration and start your sync.

Step 3: Set up a connection to sync your Aircall data to Redshift

Once you've successfully connected Aircall as a data source and Redshift as a destination in Airbyte, you can set up a data pipeline between them with the following steps:

  1. Create a new connection: On the Airbyte dashboard, navigate to the 'Connections' tab and click the '+ New Connection' button.
  2. Choose your source: Select Aircall from the dropdown list of your configured sources.
  3. Select your destination: Choose Redshift from the dropdown list of your configured destinations.
  4. Configure your sync: Define the frequency of your data syncs based on your business needs. Airbyte allows both manual and automatic scheduling for your data refreshes.
  5. Select the data to sync: Choose the specific Aircall objects you want to import data from towards Redshift. You can sync all data or select specific tables and fields.
  6. Select the sync mode for your streams: Choose between full refreshes or incremental syncs (with deduplication if you want), and this for all streams or at the stream level. Incremental is only available for streams that have a primary cursor.
  7. Test your connection: Click the 'Test Connection' button to make sure that your setup works. If the connection test is successful, save your configuration.
  8. Start the sync: If the test passes, click 'Set Up Connection'. Airbyte will start moving data from Aircall to Redshift according to your settings.

Remember, Airbyte keeps your data in sync at the frequency you determine, ensuring your Redshift data warehouse is always up-to-date with your Aircall data.

Use Cases to transfer your Aircall data to Redshift

Integrating data from Aircall to Redshift provides several benefits. Here are a few use cases:

  1. Advanced Analytics: Redshift’s powerful data processing capabilities enable you to perform complex queries and data analysis on your Aircall data, extracting insights that wouldn't be possible within Aircall alone.
  2. Data Consolidation: If you're using multiple other sources along with Aircall, syncing to Redshift allows you to centralize your data for a holistic view of your operations, and to set up a change data capture process so you never have any discrepancies in your data again.
  3. Historical Data Analysis: Aircall has limits on historical data. Syncing data to Redshift allows for long-term data retention and analysis of historical trends over time.
  4. Data Security and Compliance: Redshift provides robust data security features. Syncing Aircall data to Redshift ensures your data is secured and allows for advanced data governance and compliance management.
  5. Scalability: Redshift can handle large volumes of data without affecting performance, providing an ideal solution for growing businesses with expanding Aircall data.
  6. Data Science and Machine Learning: By having Aircall data in Redshift, you can apply machine learning models to your data for predictive analytics, customer segmentation, and more.
  7. Reporting and Visualization: While Aircall provides reporting tools, data visualization tools like Tableau, PowerBI, Looker (Google Data Studio) can connect to Redshift, providing more advanced business intelligence options. If you have a Aircall table that needs to be converted to a Redshift table, Airbyte can do that automatically.

Wrapping Up

To summarize, this tutorial has shown you how to:

  1. Configure a Aircall account as an Airbyte data source connector.
  2. Configure Redshift as a data destination connector.
  3. Create an Airbyte data pipeline that will automatically be moving data directly from Aircall to Redshift after you set a schedule

With Airbyte, creating data pipelines take minutes, and the data integration possibilities are endless. Airbyte supports the largest catalog of API tools, databases, and files, among other sources. Airbyte's connectors are open-source, so you can add any custom objects to the connector, or even build a new connector from scratch without any local dev environment or any data engineer within 10 minutes with the no-code connector builder.

We look forward to seeing you make use of it! We invite you to join the conversation on our community Slack Channel, or sign up for our newsletter. You should also check out other Airbyte tutorials, and Airbyte’s content hub!

What should you do next?

Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:

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Easily address your data movement needs with Airbyte Cloud
Take the first step towards extensible data movement infrastructure that will give a ton of time back to your data team. 
Get started with Airbyte for free
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Talk to a data infrastructure expert
Get a free consultation with an Airbyte expert to significantly improve your data movement infrastructure. 
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Subscribe to our monthly newsletter and get the community’s new enlightening content along with Airbyte’s progress in their mission to solve data integration once and for all.
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Connectors Used

What should you do next?

Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:

flag icon
Easily address your data movement needs with Airbyte Cloud
Take the first step towards extensible data movement infrastructure that will give a ton of time back to your data team. 
Get started with Airbyte for free
high five icon
Talk to a data infrastructure expert
Get a free consultation with an Airbyte expert to significantly improve your data movement infrastructure. 
Talk to sales
stars sparkling
Improve your data infrastructure knowledge
Subscribe to our monthly newsletter and get the community’s new enlightening content along with Airbyte’s progress in their mission to solve data integration once and for all.
Subscribe to newsletter

Connectors Used

Frequently Asked Questions

What data can you extract from Aircall?

Aircall's API provides access to a wide range of data related to phone calls and call center operations. The following are the categories of data that can be accessed through Aircall's API:
1. Call data: This includes information about incoming and outgoing calls, such as call duration, call status, call recording, and call notes.
2. Contact data: This includes information about the contacts associated with each call, such as contact name, phone number, email address, and company name.
3. User data: This includes information about the users who are making and receiving calls, such as user name, user ID, and user status.
4. Team data: This includes information about the teams that are using Aircall, such as team name, team ID, and team members.
5. Analytics data: This includes information about call center performance, such as call volume, call duration, and call wait time.
6. Integration data: This includes information about the integrations that are being used with Aircall, such as CRM integrations and helpdesk integrations.
Overall, Aircall's API provides a comprehensive set of data that can be used to optimize call center operations and improve customer service.

What data can you transfer to Redshift?

You can transfer a wide variety of data to Redshift. This usually includes structured, semi-structured, and unstructured data like transaction records, log files, JSON data, CSV files, and more, allowing robust, scalable data integration and analysis.

What are top ETL tools to transfer data from Aircall to Redshift?

The most prominent ETL tools to transfer data from Aircall to Redshift include:

  • Airbyte
  • Fivetran
  • Stitch
  • Matillion
  • Talend Data Integration

These tools help in extracting data from Aircall and various sources (APIs, databases, and more), transforming it efficiently, and loading it into Redshift and other databases, data warehouses and data lakes, enhancing data management capabilities.