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FAQs
What is ETL?
ETL, an acronym for Extract, Transform, Load, is a vital data integration process. It involves extracting data from diverse sources, transforming it into a usable format, and loading it into a database, data warehouse or data lake. This process enables meaningful data analysis, enhancing business intelligence.
Taking the customer relationship management (CRM) platform up a notch, Zendesk Sunshine makes it possible for businesses to connect the dots to build the full picture of their customer from data anywhere. Offering much more than the old legacy CRM platform, Zendesk Sunshine takes a new and more modern approach, native to AWS, that provides the tools needed for developers and admins to create superior customer experiences.
Zendesk Sunshine's API provides access to a wide range of data categories, including:
1. Customer data: This includes information about customers such as their name, email address, phone number, and other contact details.
2. Ticket data: This includes information about customer support tickets, such as the status of the ticket, the customer's issue, and any notes or comments added by support agents.
3. Agent data: This includes information about support agents, such as their name, email address, and performance metrics.
4. Analytics data: This includes data about customer support performance, such as response times, ticket volume, and customer satisfaction ratings.
5. Integration data: This includes data about integrations with other systems, such as CRM or marketing automation platforms.
6. Custom data: This includes any custom data fields that have been added to the Zendesk platform, such as customer preferences or product information.
Overall, Zendesk Sunshine's API provides access to a wide range of data that can be used to improve customer support performance, gain insights into customer behavior, and integrate with other systems for a more seamless customer experience.
What is ELT?
ELT, standing for Extract, Load, Transform, is a modern take on the traditional ETL data integration process. In ELT, data is first extracted from various sources, loaded directly into a data warehouse, and then transformed. This approach enhances data processing speed, analytical flexibility and autonomy.
Difference between ETL and ELT?
ETL and ELT are critical data integration strategies with key differences. ETL (Extract, Transform, Load) transforms data before loading, ideal for structured data. In contrast, ELT (Extract, Load, Transform) loads data before transformation, perfect for processing large, diverse data sets in modern data warehouses. ELT is becoming the new standard as it offers a lot more flexibility and autonomy to data analysts.
Taking the customer relationship management (CRM) platform up a notch, Zendesk Sunshine makes it possible for businesses to connect the dots to build the full picture of their customer from data anywhere. Offering much more than the old legacy CRM platform, Zendesk Sunshine takes a new and more modern approach, native to AWS, that provides the tools needed for developers and admins to create superior customer experiences.
BigQuery is an enterprise data warehouse that draws on the processing power of Google Cloud Storage to enable fast processing of SQL queries through massive datasets. BigQuery helps businesses select the most appropriate software provider to assemble their data, based on the platforms the business uses. Once a business’ data is acculumated, it is moved into BigQuery. The company controls access to the data, but BigQuery stores and processes it for greater speed and convenience.
1. First, navigate to the Zendesk Sunshine source connector page on Airbyte.com.
2. Click on the "Add Source" button to begin the process of adding your Zendesk Sunshine credentials.
3. In the "Connection Configuration" section, enter your Zendesk Sunshine account subdomain and API token.
4. To obtain your API token, log in to your Zendesk Sunshine account and navigate to the "Admin" settings. From there, click on "API" and generate a new token.
5. Once you have entered your subdomain and API token, click on the "Test" button to ensure that the connection is successful.
6. If the test is successful, click on the "Save & Continue" button to proceed to the next step.
7. In the "Schema Selection" section, select the data that you want to replicate from your Zendesk Sunshine account.
8. You can choose to replicate all data or select specific tables and columns.
9. Once you have made your selections, click on the "Save & Continue" button to proceed to the final step.
10. In the "Destination Configuration" section, select the destination where you want to replicate your Zendesk Sunshine data.
11. You can choose from a variety of destinations, including databases, data warehouses, and cloud storage services.
12. Once you have selected your destination, click on the "Create Connection" button to complete the process of connecting your Zendesk Sunshine source connector on Airbyte.com.
1. First, navigate to the Airbyte dashboard and select the "Destinations" tab on the left-hand side of the screen.
2. Scroll down until you find the "BigQuery" destination connector and click on it.
3. Click the "Create Destination" button to begin setting up your BigQuery destination.
4. Enter your Google Cloud Platform project ID and service account credentials in the appropriate fields.
5. Next, select the dataset you want to use for your destination and enter the table prefix you want to use.
6. Choose the schema mapping for your data, which will determine how your data is organized in BigQuery.
7. Finally, review your settings and click the "Create Destination" button to complete the setup process.
8. Once your destination is created, you can begin configuring your source connectors to start syncing data to BigQuery.
9. To do this, navigate to the "Sources" tab on the left-hand side of the screen and select the source connector you want to use.
10. Follow the prompts to enter your source credentials and configure your sync settings.
11. When you reach the "Destination" step, select your BigQuery destination from the dropdown menu and choose the dataset and table prefix you want to use.
12. Review your settings and click the "Create Connection" button to start syncing data from your source to your BigQuery destination.
With Airbyte, creating data pipelines take minutes, and the data integration possibilities are endless. Airbyte supports the largest catalog of API tools, databases, and files, among other sources. Airbyte's connectors are open-source, so you can add any custom objects to the connector, or even build a new connector from scratch without any local dev environment or any data engineer within 10 minutes with the no-code connector builder.
We look forward to seeing you make use of it! We invite you to join the conversation on our community Slack Channel, or sign up for our newsletter. You should also check out other Airbyte tutorials, and Airbyte’s content hub!
What should you do next?
Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:
What should you do next?
Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:
Ready to get started?
Frequently Asked Questions
Zendesk Sunshine's API provides access to a wide range of data categories, including:
1. Customer data: This includes information about customers such as their name, email address, phone number, and other contact details.
2. Ticket data: This includes information about customer support tickets, such as the status of the ticket, the customer's issue, and any notes or comments added by support agents.
3. Agent data: This includes information about support agents, such as their name, email address, and performance metrics.
4. Analytics data: This includes data about customer support performance, such as response times, ticket volume, and customer satisfaction ratings.
5. Integration data: This includes data about integrations with other systems, such as CRM or marketing automation platforms.
6. Custom data: This includes any custom data fields that have been added to the Zendesk platform, such as customer preferences or product information.
Overall, Zendesk Sunshine's API provides access to a wide range of data that can be used to improve customer support performance, gain insights into customer behavior, and integrate with other systems for a more seamless customer experience.
What should you do next?
Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey: