Get
Fetch a single record by ID.
- Source
- Sales & Support Analytics
- Generally available
- 12 entities
Move Zendesk Chat data anywhere it matters.
Stream Zendesk Chat accounts, agents and agent timelines to any warehouse or AI app.
Source
Zendesk Chat
Snowflake
BigQuery
Postgres
Databricks
Claude
- Streams
- 12
- Entities
- 12
- Actions
- 4
- Destinations
- 50+
- Certified support
- 1.3.31
Overview
What is the Airbyte Zendesk Chat connector?
The Airbyte Zendesk Chat connector extracts data from Zendesk Chat and loads it into 50+ destinations such as Snowflake, BigQuery, Databricks or Postgres, with full refresh and incremental sync. It publishes 12 streams you can select per connection.
- 01
Sync to your warehouse
Land 12 Zendesk Chat tables in 50+ destinations on a schedule you control.
- 02
Context store search
Query synced Zendesk Chat data with filters, sorting and semantic search, without spending Zendesk Chat API rate limits.
- 03
Incremental syncs
Pull only the records that changed since the last run instead of reloading everything.
- 04
One authorization
Authenticate Zendesk Chat once. The same connection powers scheduled syncs and runtime actions.
12 streams
Every table you can sync from Zendesk Chat
Accounts Sync modes FullIncr. Agents Sync modes FullIncr. Agent Timelines Sync modes FullIncr. Chats Sync modes FullIncr. Shortcuts Sync modes FullIncr. Triggers Sync modes FullIncr.
Setup
Live in ten steps
First, navigate to the Zendesk Chat source connector page on Airbyte.com.
Click on the "Add Source" button to begin the process of adding your Zendesk Chat credentials.
In the "Connection Configuration" section, enter your Zendesk Chat account subdomain and API token.
Click on the "Test" button to ensure that your credentials are correct and that Airbyte can connect to your Zendesk Chat account.
Once the test is successful, click on the "Save & Continue" button to proceed to the next step.
In the "Schema Selection" section, select the data you want to replicate from Zendesk Chat.
Click on the "Save & Continue" button to proceed to the final step.
In the "Destination Configuration" section, select the destination where you want to replicate your Zendesk Chat data.
Click on the "Create Connection" button to complete the process of connecting your Zendesk Chat source connector on Airbyte.com.
Your Zendesk Chat data will now be replicated to your chosen destination.
Configuration fields
| Field | Type | Description |
|---|---|---|
| start_date* | string | The date from which you'd like to replicate data for Zendesk Chat API, in the format YYYY-MM-DDT00:00:00Z. |
| subdomain* | string | The unique subdomain of your Zendesk account (without https://). See the Zendesk docs to find your subdomain. |
| credentials | object | Not documented. |
4 actions
Supported Zendesk Chat actions
List
Readlive records straight from the Zendesk Chat API.Context Store Search
Query synced data with filters and sorting, with no API rate limits.
Semantic Search
Natural-language search across synced Zendesk Chat records.
Full parameter-level details live in the Zendesk Chat entity reference.
Hybrid deployment
Sovereign by architecture, not by policy.
The data plane runs in your environment. Records, credentials and keys stay with you; the control plane only receives configuration and job metadata.
- Cloud
- OSS
- Hybrid
Your environment
Airbyte control plane
Use cases
What teams build with Zendesk Chat
Show me my Zendesk Chat account details
List all agents
Show me the details of the first agent
Show me the agent timeline
List all banned visitors
Show me the details of the first ban
List recent chats
Show me the details of the most recent chat
List all departments with their settings
Show me the details of the first department
List all goals
Show me the details of the first goal
List all roles
Show me the details of the first role
Show me the account routing settings
List all shortcuts
Show me the details of the first shortcut
List all skills
Show me the details of the first skill
List all triggers
Show me all chats from last week
List all agents in the support department
What are the most used chat shortcuts?
Show chat volume by department
What triggers are currently active?
Show agent activity timeline for today
Related connectors
FAQ
Zendesk Chat connector questions
Do I need more than one Zendesk Chat connection?
No. One Zendesk Chat authorization powers both the scheduled syncs that land data in your destination and the entity actions your agents call at runtime.
Do Zendesk Chat entity actions need a sync to run first?
No. Entity actions read and write through the Zendesk Chat API as they are called, so they work immediately. Context store search is the exception: it queries data Airbyte has already synced, which is what lets it filter and sort without spending API rate limits.
What data can I sync from Zendesk Chat with Airbyte?
12 streams: Accounts, Agents, Agent Timelines, Chats, Shortcuts, Triggers, Bans, Departments, Goals, Skills, Roles, Routing Settings.
Does the Zendesk Chat connector support incremental sync?
Yes. The Zendesk Chat connector supports incremental sync on selected streams, and full refresh on every stream.
Where can I run the Zendesk Chat connector?
Run the Zendesk Chat connector on Cloud, OSS, Hybrid. Hybrid deployments keep the data plane in your environment while the control plane orchestrates syncs.
Didn't find your answer? Talk to sales
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