Connectors

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Zendesk Chat

Data replication

Sync Zendesk Chat data anywhere.

A software developed to optimize communication for small businesses and enterprises worldwide, Zendesk Chat is a live chat application that enables businesses to establish a more personal touch in their customer support. Designed to work on iPhone and iPad as well as computers, Zen Chat provides the ability to monitor, manage, and engage with website visitors from any location; sends notifications when visitors are on a website; features shortcuts to reduce typing time and improve agents’ response time; and more.

  • Certified
  • Generally available
  • 12 streams
  • 12 entities
Sync Zendesk Chat dataRead the docs
Zendesk Chat

One connector

Everything Zendesk Chat can do in Airbyte

  • Sync to your warehouse

    Land 12 Zendesk Chat tables in 50+ destinations on a schedule you control.

  • Context store search

    Query synced Zendesk Chat data with filters, sorting and semantic search, without spending Zendesk Chat API rate limits.

  • Incremental syncs

    Pull only the records that changed since the last run instead of reloading everything.

  • One authorization

    Authenticate Zendesk Chat once. The same connection powers scheduled syncs and runtime actions.

Specifications

What to know before you sync Zendesk Chat

  • Support levelCertified
  • Available onCloud, Self-Managed Enterprise
  • Connector version1.3.23
  • Release stageGenerally available

Sync capabilities

  • Full Refresh SyncSupported
  • Incremental SyncSupported
  • Destinations50+ Airbyte connectors

Set up in 10 steps

  1. First, navigate to the Zendesk Chat source connector page on Airbyte.com.
  2. Click on the "Add Source" button to begin the process of adding your Zendesk Chat credentials.
  3. In the "Connection Configuration" section, enter your Zendesk Chat account subdomain and API token.
  4. Click on the "Test" button to ensure that your credentials are correct and that Airbyte can connect to your Zendesk Chat account.
  5. Once the test is successful, click on the "Save & Continue" button to proceed to the next step.
  6. In the "Schema Selection" section, select the data you want to replicate from Zendesk Chat.
  7. Click on the "Save & Continue" button to proceed to the final step.
  8. In the "Destination Configuration" section, select the destination where you want to replicate your Zendesk Chat data.
  9. Click on the "Create Connection" button to complete the process of connecting your Zendesk Chat source connector on Airbyte.com.
  10. Your Zendesk Chat data will now be replicated to your chosen destination.

12 streams

Every table you can sync from Zendesk Chat

  • Accounts

  • Agents

  • Agent Timelines

  • Chats

  • Shortcuts

  • Triggers

  • Bans

  • Departments

  • Goals

  • Skills

  • Roles

  • Routing Settings

3 actions

Supported Zendesk Chat actions

  • Get

    Fetch a single record by ID.

  • List

    Read live records straight from the Zendesk Chat API.

  • Context Store Search

    Query synced data with filters and sorting, with no API rate limits.

Full parameter-level details live in the Zendesk Chat entity reference.

Authentication

Authenticate Zendesk Chat once

    • Recommended

    OAuth2.0

  • Access Token

Use cases

What teams build with Zendesk Chat

List all banned visitors

List all departments with their settings

Show me all chats from last week

List all agents in the support department

What are the most used chat shortcuts?

Show chat volume by department

What triggers are currently active?

Show agent activity timeline for today

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Common questions

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No. One Zendesk Chat authorization powers both the scheduled syncs that land data in your destination and the entity actions your agents call at runtime.

No. Entity actions read and write through the Zendesk Chat API as they are called, so they work immediately. Context store search is the exception: it queries data Airbyte has already synced, which is what lets it filter and sort without spending API rate limits.

ETL, an acronym for Extract, Transform, Load, is a vital data integration process. It involves extracting data from diverse sources, transforming it into a usable format, and loading it into a database, data warehouse or data lake. This process enables meaningful data analysis, enhancing business intelligence.

Zendesk Chat's API provides access to a wide range of data related to customer interactions and support activities. The following are the categories of data that can be accessed through the API:

1. Chat data: This includes information about chat sessions, such as chat duration, chat transcripts, and chat ratings.
2. Agent data: This includes information about agents, such as their availability status, chat history, and performance metrics.
3. Visitor data: This includes information about visitors, such as their location, browser type, and chat history.
4. Ticket data: This includes information about support tickets, such as ticket status, priority, and tags.
5. Analytics data: This includes information about chat and support activity, such as chat volume, response times, and customer satisfaction scores.
6. Custom data: This includes any custom data that has been added to the Zendesk Chat platform, such as custom fields or tags.

Overall, the Zendesk Chat API provides a comprehensive set of data that can be used to analyze and improve customer support operations.

1. First, navigate to the Zendesk Chat source connector page on Airbyte.com.
2. Click on the "Add Source" button to begin the process of adding your Zendesk Chat credentials.
3. In the "Connection Configuration" section, enter your Zendesk Chat account subdomain and API token.
4. Click on the "Test" button to ensure that your credentials are correct and that Airbyte can connect to your Zendesk Chat account.
5. Once the test is successful, click on the "Save & Continue" button to proceed to the next step.
6. In the "Schema Selection" section, select the data you want to replicate from Zendesk Chat.
7. Click on the "Save & Continue" button to proceed to the final step.
8. In the "Destination Configuration" section, select the destination where you want to replicate your Zendesk Chat data.
9. Click on the "Create Connection" button to complete the process of connecting your Zendesk Chat source connector on Airbyte.com.
10. Your Zendesk Chat data will now be replicated to your chosen destination.

The most prominent ETL tools to transfer data to include: Airbyte, Fivetran, StitchData, Matillion, Talend Data Integration. These tools help in extracting data from various sources (APIs, databases, and more), transforming it efficiently, and loading it into and other databases, data warehouses and data lakes, enhancing data management capabilities.

ELT, standing for Extract, Load, Transform, is a modern take on the traditional ETL data integration process. In ELT, data is first extracted from various sources, loaded directly into a data warehouse, and then transformed. This approach enhances data processing speed, analytical flexibility and autonomy.

ETL and ELT are critical data integration strategies with key differences. ETL (Extract, Transform, Load) transforms data before loading, ideal for structured data. In contrast, ELT (Extract, Load, Transform) loads data before transformation, perfect for processing large, diverse data sets in modern data warehouses. ELT is becoming the new standard as it offers a lot more flexibility and autonomy to data analysts.

Start moving Zendesk Chat data today

Free for 14 days on Airbyte Cloud. One connection powers your scheduled syncs and your live Zendesk Chat actions.

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