Connectors

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Zendesk Talk

Data replication

Sync Zendesk Talk data anywhere.

Zendesk Talk is a cloud-based Voice over Internet Protocol (VoIP) system that enables phone communication for customer support teams from within the Zendesk support ticketing solution. Yet another way Zendesk successfully heightens the customer experience, Zendesk Talk offers the capability to access phone numbers in more than 40 countries, making global communication personal.

  • Certified
  • Generally available
  • 13 streams
  • 11 entities
Sync Zendesk Talk dataRead the docs
Zendesk Talk

One connector

Everything Zendesk Talk can do in Airbyte

  • Sync to your warehouse

    Land 13 Zendesk Talk tables in 50+ destinations on a schedule you control.

  • Context store search

    Query synced Zendesk Talk data with filters, sorting and semantic search, without spending Zendesk Talk API rate limits.

  • Incremental syncs

    Pull only the records that changed since the last run instead of reloading everything.

  • One authorization

    Authenticate Zendesk Talk once. The same connection powers scheduled syncs and runtime actions.

Specifications

What to know before you sync Zendesk Talk

  • Support levelCertified
  • Available onCloud, Self-Managed Enterprise
  • Connector version2.0.23
  • Release stageGenerally available

Sync capabilities

  • Full Refresh SyncSupported
  • Incremental SyncSupported
  • Destinations50+ Airbyte connectors

Set up in 7 steps

  1. First, you need to obtain your Zendesk Talk API credentials. You can do this by logging in to your Zendesk account and navigating to the Admin settings. From there, select the API option and generate a new API token. Make sure to copy the token as you will need it later.
  2. Next, open the Airbyte platform and navigate to the Sources tab. Click on the "Create a new Source" button and select the Zendesk Talk connector from the list of available connectors.
  3. In the configuration page, you will be prompted to enter your Zendesk Talk API credentials. Paste the API token you copied earlier into the appropriate field.
  4. You will also need to enter the subdomain of your Zendesk account. This is the part of your Zendesk URL that comes before ".zendesk.com". For example, if your Zendesk URL is "https://example.zendesk.com", your subdomain would be "example".
  5. Once you have entered your credentials, click on the "Check Connection" button to ensure that Airbyte can successfully connect to your Zendesk Talk account.
  6. If the connection is successful, you can proceed to configure the specific data you want to sync from Zendesk Talk to Airbyte. This can include call logs, recordings, and other relevant data.
  7. Finally, save your configuration and run your first sync to start pulling data from Zendesk Talk into Airbyte. You can schedule regular syncs to keep your data up-to-date and ensure that your analytics and reporting are accurate.

13 streams

Every table you can sync from Zendesk Talk

  • Account Overview

  • Addresses

  • Agents Activity

  • Agents Overview

  • Calls

  • Call Legs

  • Current Queue Activity

  • Greeting Categories

  • Greetings

  • IVRs

  • IVR Menus

  • IVR Routes

  • Phone Numbers

3 actions

Supported Zendesk Talk actions

  • List

    Read live records straight from the Zendesk Talk API.

  • Get

    Fetch a single record by ID.

  • Context Store Search

    Query synced data with filters and sorting, with no API rate limits.

Full parameter-level details live in the Zendesk Talk entity reference.

Authentication

Authenticate Zendesk Talk once

    • Recommended

    OAuth2.0

  • API Token

    • Recommended

    OAuth2.0 (Legacy)

Use cases

What teams build with Zendesk Talk

List all phone numbers in our Zendesk Talk account

Show all addresses on file

List all IVR configurations

Show all greetings

List greeting categories

Show agent activity statistics

Show the account overview stats

Show current queue activity

Which phone numbers have SMS enabled?

Find agents who have missed the most calls today

What is the average call duration across all calls?

Which phone numbers are toll-free?

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Common questions

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Talk to sales

No. One Zendesk Talk authorization powers both the scheduled syncs that land data in your destination and the entity actions your agents call at runtime.

No. Entity actions read and write through the Zendesk Talk API as they are called, so they work immediately. Context store search is the exception: it queries data Airbyte has already synced, which is what lets it filter and sort without spending API rate limits.

ETL, an acronym for Extract, Transform, Load, is a vital data integration process. It involves extracting data from diverse sources, transforming it into a usable format, and loading it into a database, data warehouse or data lake. This process enables meaningful data analysis, enhancing business intelligence.

Zendesk Talk's API provides access to various types of data related to customer support and communication. The categories of data that can be accessed through the API are:

1. Call data: This includes information about incoming and outgoing calls, such as call duration, call recordings, and call transcripts.
2. Agent data: This includes information about agents, such as their availability, status, and performance metrics.
3. Ticket data: This includes information about support tickets, such as ticket status, priority, and customer information.
4. Voicemail data: This includes information about voicemails, such as voicemail transcripts and recordings.
5. Queue data: This includes information about call queues, such as queue status, wait times, and queue metrics.
6. Call routing data: This includes information about call routing, such as routing rules, routing history, and routing performance metrics.
7. IVR data: This includes information about IVR (Interactive Voice Response) systems, such as IVR menus, IVR prompts, and IVR performance metrics.

Overall, Zendesk Talk's API provides a comprehensive set of data that can be used to analyze and improve customer support and communication processes.

1. First, you need to obtain your Zendesk Talk API credentials. You can do this by logging in to your Zendesk account and navigating to the Admin settings. From there, select the API option and generate a new API token. Make sure to copy the token as you will need it later.
2. Next, open the Airbyte platform and navigate to the Sources tab. Click on the "Create a new Source" button and select the Zendesk Talk connector from the list of available connectors.
3. In the configuration page, you will be prompted to enter your Zendesk Talk API credentials. Paste the API token you copied earlier into the appropriate field.
4. You will also need to enter the subdomain of your Zendesk account. This is the part of your Zendesk URL that comes before ".zendesk.com". For example, if your Zendesk URL is "https://example.zendesk.com", your subdomain would be "example".
5. Once you have entered your credentials, click on the "Check Connection" button to ensure that Airbyte can successfully connect to your Zendesk Talk account.
6. If the connection is successful, you can proceed to configure the specific data you want to sync from Zendesk Talk to Airbyte. This can include call logs, recordings, and other relevant data.
7. Finally, save your configuration and run your first sync to start pulling data from Zendesk Talk into Airbyte. You can schedule regular syncs to keep your data up-to-date and ensure that your analytics and reporting are accurate.

The most prominent ETL tools to transfer data to include: Airbyte, Fivetran, StitchData, Matillion, Talend Data Integration. These tools help in extracting data from various sources (APIs, databases, and more), transforming it efficiently, and loading it into and other databases, data warehouses and data lakes, enhancing data management capabilities.

ELT, standing for Extract, Load, Transform, is a modern take on the traditional ETL data integration process. In ELT, data is first extracted from various sources, loaded directly into a data warehouse, and then transformed. This approach enhances data processing speed, analytical flexibility and autonomy.

ETL and ELT are critical data integration strategies with key differences. ETL (Extract, Transform, Load) transforms data before loading, ideal for structured data. In contrast, ELT (Extract, Load, Transform) loads data before transformation, perfect for processing large, diverse data sets in modern data warehouses. ELT is becoming the new standard as it offers a lot more flexibility and autonomy to data analysts.

Start moving Zendesk Talk data today

Free for 14 days on Airbyte Cloud. One connection powers your scheduled syncs and your live Zendesk Talk actions.

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