List
Read live records straight from the Zendesk Talk API.
- Source
- Sales & Support Analytics
- Generally available
- 11 entities
Move Zendesk Talk data anywhere it matters.
Move Zendesk Talk account overview, addresses and agents activity into your warehouse, lake or AI app.
Source
Zendesk Talk
Snowflake
BigQuery
Postgres
Databricks
Claude
- Streams
- 13
- Entities
- 11
- Actions
- 3
- Destinations
- 50+
- Certified support
- 2.0.32
Overview
What is the Airbyte Zendesk Talk connector?
The Airbyte Zendesk Talk connector extracts data from Zendesk Talk and loads it into 50+ destinations such as Snowflake, BigQuery, Databricks or Postgres, with full refresh and incremental sync. It publishes 13 streams you can select per connection.
- 01
Sync to your warehouse
Land 13 Zendesk Talk tables in 50+ destinations on a schedule you control.
- 02
Context store search
Query synced Zendesk Talk data with filters, sorting and semantic search, without spending Zendesk Talk API rate limits.
- 03
Incremental syncs
Pull only the records that changed since the last run instead of reloading everything.
- 04
One authorization
Authenticate Zendesk Talk once. The same connection powers scheduled syncs and runtime actions.
13 streams
Every table you can sync from Zendesk Talk
Account Overview Sync modes FullIncr. Addresses Sync modes FullIncr. Agents Activity Sync modes FullIncr. Agents Overview Sync modes FullIncr. Calls Sync modes FullIncr. Call Legs Sync modes FullIncr.
Setup
Live in seven steps
First, you need to obtain your Zendesk Talk API credentials. You can do this by logging in to your Zendesk account and navigating to the Admin settings. From there, select the API option and generate a new API token. Make sure to copy the token as you will need it later.
Next, open the Airbyte platform and navigate to the Sources tab. Click on the "Create a new Source" button and select the Zendesk Talk connector from the list of available connectors.
In the configuration page, you will be prompted to enter your Zendesk Talk API credentials. Paste the API token you copied earlier into the appropriate field.
You will also need to enter the subdomain of your Zendesk account. This is the part of your Zendesk URL that comes before ".zendesk.com". For example, if your Zendesk URL is "https://example.zendesk.com", your subdomain would be "example".
Once you have entered your credentials, click on the "Check Connection" button to ensure that Airbyte can successfully connect to your Zendesk Talk account.
If the connection is successful, you can proceed to configure the specific data you want to sync from Zendesk Talk to Airbyte. This can include call logs, recordings, and other relevant data.
Finally, save your configuration and run your first sync to start pulling data from Zendesk Talk into Airbyte. You can schedule regular syncs to keep your data up-to-date and ensure that your analytics and reporting are accurate.
Configuration fields
| Field | Type | Description |
|---|---|---|
| start_date* | string | The date from which you'd like to replicate data for Zendesk Talk API, in the format YYYY-MM-DDT00:00:00Z. All data generated after this date will be replicated. |
| subdomain* | string | This is your Zendesk subdomain that can be found in your account URL. For example, in https://{MY_SUBDOMAIN}.zendesk.com/, where MY_SUBDOMAIN is the value of your subdomain. |
| credentials | object | Zendesk allows three authentication methods. We recommend using OAuth2.0 for Airbyte Cloud users and API token for Airbyte Open Source users. |
| subscription_tier | string | Your Zendesk subscription plan tier. This controls API rate limiting behavior — higher tiers have higher rate limits. If unsure, leave as the default (Team) for the most conservative rate limiting. |
3 actions
Supported Zendesk Talk actions
Get
Fetcha single record by ID.Context Store Search
Query synced data with filters and sorting, with no API rate limits.
Full parameter-level details live in the Zendesk Talk entity reference.
Hybrid deployment
Sovereign by architecture, not by policy.
The data plane runs in your environment. Records, credentials and keys stay with you; the control plane only receives configuration and job metadata.
- Cloud
- OSS
- Hybrid
Your environment
Airbyte control plane
Use cases
What teams build with Zendesk Talk
List all phone numbers in our Zendesk Talk account
Show all addresses on file
List all IVR configurations
Show all greetings
List greeting categories
Show agent activity statistics
Show the account overview stats
Show current queue activity
Which phone numbers have SMS enabled?
Find agents who have missed the most calls today
What is the average call duration across all calls?
Which phone numbers are toll-free?
Related connectors
FAQ
Zendesk Talk connector questions
Do I need more than one Zendesk Talk connection?
No. One Zendesk Talk authorization powers both the scheduled syncs that land data in your destination and the entity actions your agents call at runtime.
Do Zendesk Talk entity actions need a sync to run first?
No. Entity actions read and write through the Zendesk Talk API as they are called, so they work immediately. Context store search is the exception: it queries data Airbyte has already synced, which is what lets it filter and sort without spending API rate limits.
What data can I sync from Zendesk Talk with Airbyte?
13 streams, including Account Overview, Addresses, Agents Activity, Agents Overview, Calls, Call Legs, Current Queue Activity, Greeting Categories and more.
Does the Zendesk Talk connector support incremental sync?
Yes. The Zendesk Talk connector supports incremental sync on selected streams, and full refresh on every stream.
Where can I run the Zendesk Talk connector?
Run the Zendesk Talk connector on Cloud, OSS, Hybrid. Hybrid deployments keep the data plane in your environment while the control plane orchestrates syncs.
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