Connectors

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Zendesk Support

Data replication

Sync Zendesk Support data anywhere.

Zendesk Support is a software designed to help businesses manage customer interactions. It provides businesses with the means to personalize support across any channel with the ability to prioritize, track and solve customer issues. Also built for iOS, Zendesk Support can be accessed on iPhone and iPad, adding a new dimension to the ability to add the necessary people to a customer conversation at any time.

  • Certified
  • Generally available
  • 40 streams
  • 24 entities
  • Read & write
Sync Zendesk Support dataRead the docs
Zendesk Support

One connector

Everything Zendesk Support can do in Airbyte

  • Sync to your warehouse

    Land 40 Zendesk Support tables in 50+ destinations on a schedule you control.

  • Live entity actions

    Read, create and update Zendesk Support records at runtime through typed entity actions.

  • Context store search

    Query synced Zendesk Support data with filters, sorting and semantic search, without spending Zendesk Support API rate limits.

  • Incremental syncs

    Pull only the records that changed since the last run instead of reloading everything.

Specifications

What to know before you sync Zendesk Support

  • Support levelCertified
  • Available onCloud, Self-Managed Enterprise
  • Connector version5.5.2
  • Release stageGenerally available

Sync capabilities

  • Full Refresh SyncSupported
  • Incremental SyncSupported
  • File transferSupported
  • Destinations50+ Airbyte connectors

Set up in 10 steps

  1. First, you need to obtain your Zendesk Support API credentials. To do this, log in to your Zendesk Support account and navigate to the Admin settings. From there, select the API option and click on the "Add API Token" button. Follow the prompts to create a new API token and copy the token to your clipboard.
  2. Next, open the Airbyte platform and navigate to the "Sources" tab. From there, select the Zendesk Support source connector and click on the "Create New Connection" button.
  3. In the connection settings, enter a name for your connection and paste the API token you copied earlier into the "API Token" field.
  4. In the "Subdomain" field, enter the subdomain of your Zendesk Support account (e.g. if your Zendesk Support URL is "https://example.zendesk.com/", your subdomain would be "example").
  5. In the "Username" and "Password" fields, enter the email address and password associated with your Zendesk Support account.
  6. Click on the "Test" button to ensure that your credentials are valid and that Airbyte can connect to your Zendesk Support account.
  7. Once the test is successful, click on the "Save & Continue" button to proceed to the next step.
  8. In the next screen, you can select the specific data you want to replicate from your Zendesk Support account. You can choose to replicate tickets, users, organizations, and more.
  9. Once you have selected the data you want to replicate, click on the "Save & Test" button to ensure that your configuration is correct.
  10. If the test is successful, click on the "Create Connection" button to finalize your Zendesk Support source connector configuration. Your data will now be replicated from Zendesk Support to your destination of choice.

40 streams

Every table you can sync from Zendesk Support

  • Articles

  • Article Votes

  • Article Comments

  • Article Comment Votes

  • Article Attachments

  • Automations

  • Brands

  • Custom Roles

  • Groups

  • Group Memberships

  • Macros

  • Organizations

  • Organization Fields

  • Organization Memberships

  • Posts

  • Post Comments

  • Post Comment Votes

  • Post Votes

  • Satisfaction Ratings

  • Schedules

  • SLA Policies

  • Tags

  • Tickets

  • Tickets Search (Incremental) (Opt-in)

  • Deleted Tickets

  • Ticket Activities

  • Ticket Audits

  • Ticket Comments

  • Ticket Fields

  • Ticket Metrics

  • Ticket Events

  • Ticket Metric Events

  • Topics

  • Triggers

  • Ticket Skips

  • Users

  • User Identities

  • User Fields

  • Categories

  • Sections

7 actions

Supported Zendesk Support actions

  • List

    Read live records straight from the Zendesk Support API.

  • Create

    Write a new record back into Zendesk Support.

  • Get

    Fetch a single record by ID.

  • Update

    Patch fields on an existing record.

  • Context Store Search

    Query synced data with filters and sorting, with no API rate limits.

  • Semantic Search

    Natural-language search across synced Zendesk Support records.

  • Download

    Pull the binary contents of an attachment.

Full parameter-level details live in the Zendesk Support entity reference.

Authentication

Authenticate Zendesk Support once

    • Recommended

    OAuth2.0 with Refresh Token

  • API Token

    • Recommended

    OAuth2.0 (Legacy)

Use cases

What teams build with Zendesk Support

Show me the tickets assigned to me last week

List all unresolved tickets

Show me the details of recent tickets

Create a new ticket with subject 'Login issue' and priority high

Update ticket 12345 to status solved

Add a comment to ticket 12345 saying 'This has been resolved'

Set the priority of ticket 12345 to urgent and assign it to agent 98765

Create a new end-user named 'Jane Doe' with email jane@example.com

Update user 54321 with notes 'VIP customer'

What are the top 5 support issues our organization has faced this month?

Analyze the satisfaction ratings for our support team in the last 30 days

Compare ticket resolution times across different support groups

Identify the most common ticket fields used in our support workflow

Summarize the performance of our SLA policies this quarter

Explore

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All connectors

Common questions

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No. One Zendesk Support authorization powers both the scheduled syncs that land data in your destination and the entity actions your agents call at runtime.

No. Entity actions read and write through the Zendesk Support API as they are called, so they work immediately. Context store search is the exception: it queries data Airbyte has already synced, which is what lets it filter and sort without spending API rate limits.

ETL, an acronym for Extract, Transform, Load, is a vital data integration process. It involves extracting data from diverse sources, transforming it into a usable format, and loading it into a database, data warehouse or data lake. This process enables meaningful data analysis, enhancing business intelligence.

Zendesk Support's API provides access to a wide range of data related to customer support and service management. The following are the categories of data that can be accessed through the API:

1. Tickets: Information related to customer inquiries, including ticket ID, subject, description, status, priority, and tags.
2. Users: Data related to customer profiles, including name, email, phone number, and organization.
3. Organizations: Information about customer organizations, including name, domain, and tags.
4. Groups: Data related to support groups, including name, description, and membership.
5. Views: Information about support views, including name, description, and filters.
6. Macros: Data related to macros, including name, description, and actions.
7. Triggers: Information about triggers, including name, description, and conditions.
8. Custom Fields: Data related to custom fields, including name, type, and options.
9. Attachments: Information about attachments, including file name, size, and content.
10. Comments: Data related to ticket comments, including author, body, and timestamp. Overall, Zendesk Support's API provides access to a comprehensive set of data that can be used to manage and optimize customer support and service operations.

1. First, you need to obtain your Zendesk Support API credentials. To do this, log in to your Zendesk Support account and navigate to the Admin settings. From there, select the API option and click on the "Add API Token" button. Follow the prompts to create a new API token and copy the token to your clipboard.
2. Next, open the Airbyte platform and navigate to the "Sources" tab. From there, select the Zendesk Support source connector and click on the "Create New Connection" button.
3. In the connection settings, enter a name for your connection and paste the API token you copied earlier into the "API Token" field.
4. In the "Subdomain" field, enter the subdomain of your Zendesk Support account (e.g. if your Zendesk Support URL is "https://example.zendesk.com/", your subdomain would be "example").
5. In the "Username" and "Password" fields, enter the email address and password associated with your Zendesk Support account.
6. Click on the "Test" button to ensure that your credentials are valid and that Airbyte can connect to your Zendesk Support account.
7. Once the test is successful, click on the "Save & Continue" button to proceed to the next step.
8. In the next screen, you can select the specific data you want to replicate from your Zendesk Support account. You can choose to replicate tickets, users, organizations, and more.
9. Once you have selected the data you want to replicate, click on the "Save & Test" button to ensure that your configuration is correct.
10. If the test is successful, click on the "Create Connection" button to finalize your Zendesk Support source connector configuration. Your data will now be replicated from Zendesk Support to your destination of choice.

The most prominent ETL tools to transfer data to include: Airbyte, Fivetran, StitchData, Matillion, Talend Data Integration. These tools help in extracting data from various sources (APIs, databases, and more), transforming it efficiently, and loading it into and other databases, data warehouses and data lakes, enhancing data management capabilities.

ELT, standing for Extract, Load, Transform, is a modern take on the traditional ETL data integration process. In ELT, data is first extracted from various sources, loaded directly into a data warehouse, and then transformed. This approach enhances data processing speed, analytical flexibility and autonomy.

ETL and ELT are critical data integration strategies with key differences. ETL (Extract, Transform, Load) transforms data before loading, ideal for structured data. In contrast, ELT (Extract, Load, Transform) loads data before transformation, perfect for processing large, diverse data sets in modern data warehouses. ELT is becoming the new standard as it offers a lot more flexibility and autonomy to data analysts.

Start moving Zendesk Support data today

Free for 14 days on Airbyte Cloud. One connection powers your scheduled syncs and your live Zendesk Support actions.

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