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Sync with Airbyte
1. First, you need to obtain your Zendesk Support API credentials. To do this, log in to your Zendesk Support account and navigate to the Admin settings. From there, select the API option and click on the "Add API Token" button. Follow the prompts to create a new API token and copy the token to your clipboard.
2. Next, open the Airbyte platform and navigate to the "Sources" tab. From there, select the Zendesk Support source connector and click on the "Create New Connection" button.
3. In the connection settings, enter a name for your connection and paste the API token you copied earlier into the "API Token" field.
4. In the "Subdomain" field, enter the subdomain of your Zendesk Support account (e.g. if your Zendesk Support URL is "https://example.zendesk.com/", your subdomain would be "example").
5. In the "Username" and "Password" fields, enter the email address and password associated with your Zendesk Support account.
6. Click on the "Test" button to ensure that your credentials are valid and that Airbyte can connect to your Zendesk Support account.
7. Once the test is successful, click on the "Save & Continue" button to proceed to the next step.
8. In the next screen, you can select the specific data you want to replicate from your Zendesk Support account. You can choose to replicate tickets, users, organizations, and more.
9. Once you have selected the data you want to replicate, click on the "Save & Test" button to ensure that your configuration is correct.
10. If the test is successful, click on the "Create Connection" button to finalize your Zendesk Support source connector configuration. Your data will now be replicated from Zendesk Support to your destination of choice.
1. First, navigate to the Airbyte website and log in to your account.
2. Once you are logged in, click on the "Destinations" tab on the left-hand side of the screen.
3. Scroll down until you find the Typesense destination connector and click on it.
4. You will be prompted to enter your Typesense API key. Enter this information and click "Test Connection" to ensure that the connection is successful.
5. If the connection is successful, click "Save" to save your Typesense destination connector settings.
6. Next, navigate to the "Sources" tab on the left-hand side of the screen and select the source that you want to connect to your Typesense destination.
7. Follow the prompts to enter the necessary information for your source connector, such as the API key or database credentials.
8. Once you have entered all of the necessary information, click "Test Connection" to ensure that the connection is successful.
9. If the connection is successful, click "Save" to save your source connector settings.
10. Finally, click on the "Sync" tab on the left-hand side of the screen and select the source and destination connectors that you want to use for your data sync.
11. Follow the prompts to set up your data sync, such as selecting the tables or data types that you want to sync.
12. Once you have completed all of the necessary steps, click "Start Sync" to begin syncing your data between your source and Typesense destination connectors.
FAQs
What is ETL?
ETL, an acronym for Extract, Transform, Load, is a vital data integration process. It involves extracting data from diverse sources, transforming it into a usable format, and loading it into a database, data warehouse or data lake. This process enables meaningful data analysis, enhancing business intelligence.
Zendesk Support is a software designed to help businesses manage customer interactions. It provides businesses with the means to personalize support across any channel with the ability to prioritize, track and solve customer issues. Also built for iOS, Zendesk Support can be accessed on iPhone and iPad, adding a new dimension to the ability to add the necessary people to a customer conversation at any time.
Zendesk Support's API provides access to a wide range of data related to customer support and service management. The following are the categories of data that can be accessed through the API:
1. Tickets: Information related to customer inquiries, including ticket ID, subject, description, status, priority, and tags.
2. Users: Data related to customer profiles, including name, email, phone number, and organization.
3. Organizations: Information about customer organizations, including name, domain, and tags.
4. Groups: Data related to support groups, including name, description, and membership.
5. Views: Information about support views, including name, description, and filters.
6. Macros: Data related to macros, including name, description, and actions.
7. Triggers: Information about triggers, including name, description, and conditions.
8. Custom Fields: Data related to custom fields, including name, type, and options.
9. Attachments: Information about attachments, including file name, size, and content.
10. Comments: Data related to ticket comments, including author, body, and timestamp. Overall, Zendesk Support's API provides access to a comprehensive set of data that can be used to manage and optimize customer support and service operations.
What is ELT?
ELT, standing for Extract, Load, Transform, is a modern take on the traditional ETL data integration process. In ELT, data is first extracted from various sources, loaded directly into a data warehouse, and then transformed. This approach enhances data processing speed, analytical flexibility and autonomy.
Difference between ETL and ELT?
ETL and ELT are critical data integration strategies with key differences. ETL (Extract, Transform, Load) transforms data before loading, ideal for structured data. In contrast, ELT (Extract, Load, Transform) loads data before transformation, perfect for processing large, diverse data sets in modern data warehouses. ELT is becoming the new standard as it offers a lot more flexibility and autonomy to data analysts.
Zendesk Support is a software designed to help businesses manage customer interactions. It provides businesses with the means to personalize support across any channel with the ability to prioritize, track and solve customer issues. Also built for iOS, Zendesk Support can be accessed on iPhone and iPad, adding a new dimension to the ability to add the necessary people to a customer conversation at any time.
Typesense is an open-source, typo-tolerant search engine optimized for an instant (typically sub-50ms) search-like-up-type experience and developer productivity. If you've heard of Elasticsearch or Algolia, a good way to think about Typesense is that it's an open source alternative to Algolia, with some key issues fixed and an easy-to-use battery-powered alternative to Elasticsearch.It works like a CDN, but for Search. Deploy nodes around the world, closest to your users, to provide them an ultra-fast search experience.
1. First, you need to obtain your Zendesk Support API credentials. To do this, log in to your Zendesk Support account and navigate to the Admin settings. From there, select the API option and click on the "Add API Token" button. Follow the prompts to create a new API token and copy the token to your clipboard.
2. Next, open the Airbyte platform and navigate to the "Sources" tab. From there, select the Zendesk Support source connector and click on the "Create New Connection" button.
3. In the connection settings, enter a name for your connection and paste the API token you copied earlier into the "API Token" field.
4. In the "Subdomain" field, enter the subdomain of your Zendesk Support account (e.g. if your Zendesk Support URL is "https://example.zendesk.com/", your subdomain would be "example").
5. In the "Username" and "Password" fields, enter the email address and password associated with your Zendesk Support account.
6. Click on the "Test" button to ensure that your credentials are valid and that Airbyte can connect to your Zendesk Support account.
7. Once the test is successful, click on the "Save & Continue" button to proceed to the next step.
8. In the next screen, you can select the specific data you want to replicate from your Zendesk Support account. You can choose to replicate tickets, users, organizations, and more.
9. Once you have selected the data you want to replicate, click on the "Save & Test" button to ensure that your configuration is correct.
10. If the test is successful, click on the "Create Connection" button to finalize your Zendesk Support source connector configuration. Your data will now be replicated from Zendesk Support to your destination of choice.
1. First, navigate to the Airbyte website and log in to your account.
2. Once you are logged in, click on the "Destinations" tab on the left-hand side of the screen.
3. Scroll down until you find the Typesense destination connector and click on it.
4. You will be prompted to enter your Typesense API key. Enter this information and click "Test Connection" to ensure that the connection is successful.
5. If the connection is successful, click "Save" to save your Typesense destination connector settings.
6. Next, navigate to the "Sources" tab on the left-hand side of the screen and select the source that you want to connect to your Typesense destination.
7. Follow the prompts to enter the necessary information for your source connector, such as the API key or database credentials.
8. Once you have entered all of the necessary information, click "Test Connection" to ensure that the connection is successful.
9. If the connection is successful, click "Save" to save your source connector settings.
10. Finally, click on the "Sync" tab on the left-hand side of the screen and select the source and destination connectors that you want to use for your data sync.
11. Follow the prompts to set up your data sync, such as selecting the tables or data types that you want to sync.
12. Once you have completed all of the necessary steps, click "Start Sync" to begin syncing your data between your source and Typesense destination connectors.
With Airbyte, creating data pipelines take minutes, and the data integration possibilities are endless. Airbyte supports the largest catalog of API tools, databases, and files, among other sources. Airbyte's connectors are open-source, so you can add any custom objects to the connector, or even build a new connector from scratch without any local dev environment or any data engineer within 10 minutes with the no-code connector builder.
We look forward to seeing you make use of it! We invite you to join the conversation on our community Slack Channel, or sign up for our newsletter. You should also check out other Airbyte tutorials, and Airbyte’s content hub!
What should you do next?
Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:
What should you do next?
Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:
Ready to get started?
Frequently Asked Questions
Zendesk Support's API provides access to a wide range of data related to customer support and service management. The following are the categories of data that can be accessed through the API:
1. Tickets: Information related to customer inquiries, including ticket ID, subject, description, status, priority, and tags.
2. Users: Data related to customer profiles, including name, email, phone number, and organization.
3. Organizations: Information about customer organizations, including name, domain, and tags.
4. Groups: Data related to support groups, including name, description, and membership.
5. Views: Information about support views, including name, description, and filters.
6. Macros: Data related to macros, including name, description, and actions.
7. Triggers: Information about triggers, including name, description, and conditions.
8. Custom Fields: Data related to custom fields, including name, type, and options.
9. Attachments: Information about attachments, including file name, size, and content.
10. Comments: Data related to ticket comments, including author, body, and timestamp. Overall, Zendesk Support's API provides access to a comprehensive set of data that can be used to manage and optimize customer support and service operations.
What should you do next?
Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey: