How to load data from Zendesk Support to Starburst Galaxy

Learn how to use Airbyte to synchronize your Zendesk Support data into Starburst Galaxy within minutes.

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Set up a Zendesk Support connector in Airbyte

Connect to Zendesk Support or one of 400+ pre-built or 10,000+ custom connectors through simple account authentication.

Set up Starburst Galaxy for your extracted Zendesk Support data

Select Starburst Galaxy where you want to import data from your Zendesk Support source to. You can also choose other cloud data warehouses, databases, data lakes, vector databases, or any other supported Airbyte destinations.

Configure the Zendesk Support to Starburst Galaxy in Airbyte

This includes selecting the data you want to extract - streams and columns -, the sync frequency, where in the destination you want that data to be loaded.

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TL;DR

set up Zendesk Support as a source connector (using Auth, or usually an API key)
set up Starburst Galaxy as a destination connector
define which data you want to transfer and how frequently

You can choose to self-host the pipeline using Airbyte Open Source or have it managed for you with Airbyte Cloud.

This tutorial’s purpose is to show you how.

What is Zendesk Support

Zendesk Support is a software designed to help businesses manage customer interactions. It provides businesses with the means to personalize support across any channel with the ability to prioritize, track and solve customer issues. Also built for iOS, Zendesk Support can be accessed on iPhone and iPad, adding a new dimension to the ability to add the necessary people to a customer conversation at any time.

What is Starburst Galaxy

Starburst Data is a data access and analytics company that offers a cloud-native, SQL-based query engine called Presto. Their mission is to enable organizations to access and analyze data across various sources efficiently and at scale. Starburst Data provides an enterprise-grade platform that leverages the power of Presto to query data residing in different databases, data lakes, and cloud storage systems, eliminating data silos and accelerating insights. With a focus on performance, security, and ease of use, Starburst Data empowers businesses to unlock the value of their data, enabling faster decision-making and advanced analytics capabilities.

Integrate Zendesk Support with Starburst Galaxy in minutes

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Prerequisites

A Zendesk Support account to transfer your customer data automatically from.
A Starburst Galaxy account.
An active Airbyte Cloud account, or you can also choose to use Airbyte Open Source locally. You can follow the instructions to set up Airbyte on your system using docker-compose.

Airbyte is an open-source data integration platform that consolidates and streamlines the process of extracting and loading data from multiple data sources to data warehouses. It offers pre-built connectors, including Zendesk Support and Starburst Galaxy, for seamless data migration.

When using Airbyte to move data from Zendesk Support to Starburst Galaxy, it extracts data from Zendesk Support using the source connector, converts it into a format Starburst Galaxy can ingest using the provided schema, and then loads it into Starburst Galaxy via the destination connector. This allows businesses to leverage their Zendesk Support data for advanced analytics and insights within Starburst Galaxy, simplifying the ETL process and saving significant time and resources.

Step 1: Set up Zendesk Support as a source connector

1. First, you need to obtain your Zendesk Support API credentials. To do this, log in to your Zendesk Support account and navigate to the Admin settings. From there, select the API option and click on the "Add API Token" button. Follow the prompts to create a new API token and copy the token to your clipboard.
2. Next, open the Airbyte platform and navigate to the "Sources" tab. From there, select the Zendesk Support source connector and click on the "Create New Connection" button.
3. In the connection settings, enter a name for your connection and paste the API token you copied earlier into the "API Token" field.
4. In the "Subdomain" field, enter the subdomain of your Zendesk Support account (e.g. if your Zendesk Support URL is "https://example.zendesk.com/", your subdomain would be "example").
5. In the "Username" and "Password" fields, enter the email address and password associated with your Zendesk Support account.
6. Click on the "Test" button to ensure that your credentials are valid and that Airbyte can connect to your Zendesk Support account.
7. Once the test is successful, click on the "Save & Continue" button to proceed to the next step.
8. In the next screen, you can select the specific data you want to replicate from your Zendesk Support account. You can choose to replicate tickets, users, organizations, and more.
9. Once you have selected the data you want to replicate, click on the "Save & Test" button to ensure that your configuration is correct.
10. If the test is successful, click on the "Create Connection" button to finalize your Zendesk Support source connector configuration. Your data will now be replicated from Zendesk Support to your destination of choice.

Step 2: Set up Starburst Galaxy as a destination connector

1. First, navigate to the connectors page on Airbyte and select the Starburst Galaxy destination connector.
2. Next, enter the required credentials for your Starburst Galaxy account, including the host, port, database name, username, and password.
3. Once you have entered your credentials, click on the "Test Connection" button to ensure that the connection is successful.
4. If the connection is successful, you can then configure the settings for your destination connector, including the table name, schema, and any additional options.
5. After configuring your settings, you can then run a sync to transfer data from your source connector to your Starburst Galaxy destination.
6. You can monitor the progress of your sync and view any errors or warnings that may occur during the transfer process.
7. Once the sync is complete, you can then view your data in your Starburst Galaxy database and use it for analysis or other purposes.

Step 3: Set up a connection to sync your Zendesk Support data to Starburst Galaxy

Once you've successfully connected Zendesk Support as a data source and Starburst Galaxy as a destination in Airbyte, you can set up a data pipeline between them with the following steps:

Create a new connection: On the Airbyte dashboard, navigate to the 'Connections' tab and click the '+ New Connection' button.
Choose your source: Select Zendesk Support from the dropdown list of your configured sources.
Select your destination: Choose Starburst Galaxy from the dropdown list of your configured destinations.
Configure your sync: Define the frequency of your data syncs based on your business needs. Airbyte allows both manual and automatic scheduling for your data refreshes.
Select the data to sync: Choose the specific Zendesk Support objects you want to import data from towards Starburst Galaxy. You can sync all data or select specific tables and fields.
Select the sync mode for your streams: Choose between full refreshes or incremental syncs (with deduplication if you want), and this for all streams or at the stream level. Incremental is only available for streams that have a primary cursor.
Test your connection: Click the 'Test Connection' button to make sure that your setup works. If the connection test is successful, save your configuration.
Start the sync: If the test passes, click 'Set Up Connection'. Airbyte will start moving data from Zendesk Support to Starburst Galaxy according to your settings.

Remember, Airbyte keeps your data in sync at the frequency you determine, ensuring your Starburst Galaxy data warehouse is always up-to-date with your Zendesk Support data.

Use Cases to transfer your Zendesk Support data to Starburst Galaxy

Integrating data from Zendesk Support to Starburst Galaxy provides several benefits. Here are a few use cases:

Advanced Analytics: Starburst Galaxy’s powerful data processing capabilities enable you to perform complex queries and data analysis on your Zendesk Support data, extracting insights that wouldn't be possible within Zendesk Support alone.
Data Consolidation: If you're using multiple other sources along with Zendesk Support, syncing to Starburst Galaxy allows you to centralize your data for a holistic view of your operations, and to set up a change data capture process so you never have any discrepancies in your data again.
Historical Data Analysis: Zendesk Support has limits on historical data. Syncing data to Starburst Galaxy allows for long-term data retention and analysis of historical trends over time.
Data Security and Compliance: Starburst Galaxy provides robust data security features. Syncing Zendesk Support data to Starburst Galaxy ensures your data is secured and allows for advanced data governance and compliance management.
Scalability: Starburst Galaxy can handle large volumes of data without affecting performance, providing an ideal solution for growing businesses with expanding Zendesk Support data.
Data Science and Machine Learning: By having Zendesk Support data in Starburst Galaxy, you can apply machine learning models to your data for predictive analytics, customer segmentation, and more.
Reporting and Visualization: While Zendesk Support provides reporting tools, data visualization tools like Tableau, PowerBI, Looker (Google Data Studio) can connect to Starburst Galaxy, providing more advanced business intelligence options. If you have a Zendesk Support table that needs to be converted to a Starburst Galaxy table, Airbyte can do that automatically.

Wrapping Up

To summarize, this tutorial has shown you how to:

Configure a Zendesk Support account as an Airbyte data source connector.
Configure Starburst Galaxy as a data destination connector.
Create an Airbyte data pipeline that will automatically be moving data directly from Zendesk Support to Starburst Galaxy after you set a schedule

With Airbyte, creating data pipelines take minutes, and the data integration possibilities are endless. Airbyte supports the largest catalog of API tools, databases, and files, among other sources. Airbyte's connectors are open-source, so you can add any custom objects to the connector, or even build a new connector from scratch without any local dev environment or any data engineer within 10 minutes with the no-code connector builder.

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Sync with Airbyte

Step 1: Set up Zendesk Support as a source connector

Step 2: Set up Starburst Galaxy as a destination connector

Step 3: Set up a connection to sync your Zendesk Support data to Starburst Galaxy

Once you've successfully connected Zendesk Support as a data source and Starburst Galaxy as a destination in Airbyte, you can set up a data pipeline between them with the following steps:

Create a new connection: On the Airbyte dashboard, navigate to the 'Connections' tab and click the '+ New Connection' button.
Choose your source: Select Zendesk Support from the dropdown list of your configured sources.
Select your destination: Choose Starburst Galaxy from the dropdown list of your configured destinations.
Configure your sync: Define the frequency of your data syncs based on your business needs. Airbyte allows both manual and automatic scheduling for your data refreshes.
Select the data to sync: Choose the specific Zendesk Support objects you want to import data from towards Starburst Galaxy. You can sync all data or select specific tables and fields.
Select the sync mode for your streams: Choose between full refreshes or incremental syncs (with deduplication if you want), and this for all streams or at the stream level. Incremental is only available for streams that have a primary cursor.
Test your connection: Click the 'Test Connection' button to make sure that your setup works. If the connection test is successful, save your configuration.
Start the sync: If the test passes, click 'Set Up Connection'. Airbyte will start moving data from Zendesk Support to Starburst Galaxy according to your settings.

Remember, Airbyte keeps your data in sync at the frequency you determine, ensuring your Starburst Galaxy data warehouse is always up-to-date with your Zendesk Support data.

How to Sync Zendesk Support to Starburst Galaxy Manually

Step 1:

Step 2:

Step 3:

Step 4:

Step 5:

Step 6:

Step 7:

Step 8:

FAQs

What is ETL?

ETL, an acronym for Extract, Transform, Load, is a vital data integration process. It involves extracting data from diverse sources, transforming it into a usable format, and loading it into a database, data warehouse or data lake. This process enables meaningful data analysis, enhancing business intelligence.

What is Zendesk Support?

What data can you extract from Zendesk Support?

Zendesk Support's API provides access to a wide range of data related to customer support and service management. The following are the categories of data that can be accessed through the API:

1. Tickets: Information related to customer inquiries, including ticket ID, subject, description, status, priority, and tags.
2. Users: Data related to customer profiles, including name, email, phone number, and organization.
3. Organizations: Information about customer organizations, including name, domain, and tags.
4. Groups: Data related to support groups, including name, description, and membership.
5. Views: Information about support views, including name, description, and filters.
6. Macros: Data related to macros, including name, description, and actions.
7. Triggers: Information about triggers, including name, description, and conditions.
8. Custom Fields: Data related to custom fields, including name, type, and options.
9. Attachments: Information about attachments, including file name, size, and content.
10. Comments: Data related to ticket comments, including author, body, and timestamp. Overall, Zendesk Support's API provides access to a comprehensive set of data that can be used to manage and optimize customer support and service operations.

How do I transfer data from Zendesk Support?

This can be done by building a data pipeline manually, usually a Python script (you can leverage a tool as Apache Airflow for this). This process can take more than a full week of development. Or it can be done in minutes on Airbyte in three easy steps:
1. Set up Zendesk Support to Starburst Galaxy as a source connector (using Auth, or usually an API key)
2. Choose a destination (more than 50 available destination databases, data warehouses or lakes) to sync data too and set it up as a destination connector
3. Define which data you want to transfer from Zendesk Support to Starburst Galaxy and how frequently
You can choose to self-host the pipeline using Airbyte Open Source or have it managed for you with Airbyte Cloud.

What is ELT?

ELT, standing for Extract, Load, Transform, is a modern take on the traditional ETL data integration process. In ELT, data is first extracted from various sources, loaded directly into a data warehouse, and then transformed. This approach enhances data processing speed, analytical flexibility and autonomy.

Difference between ETL and ELT?

ETL and ELT are critical data integration strategies with key differences. ETL (Extract, Transform, Load) transforms data before loading, ideal for structured data. In contrast, ELT (Extract, Load, Transform) loads data before transformation, perfect for processing large, diverse data sets in modern data warehouses. ELT is becoming the new standard as it offers a lot more flexibility and autonomy to data analysts.

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Databases

Sales & Support Analytics

How to load data from Zendesk Support to Starburst Galaxy

Learn how to use Airbyte to synchronize your Zendesk Support data into Starburst Galaxy within minutes.

Try Airbyte Cloud free

Deploy Airbyte Open Source

TL;DR

What is Zendesk Support

What is Starburst Galaxy

Prerequisites

Step 1: Setup Zendesk Support

Step 2: Setup Starburst Galaxy

Step 3: Setup a connection Use Cases Wrapping Up

Example H2

Example H3

Sync data between Zendesk Support and Starburst Galaxy

Get your data syncing in minutes

Try Airbyte free

TL;DR

set up Zendesk Support as a source connector (using Auth, or usually an API key)
set up Starburst Galaxy as a destination connector
define which data you want to transfer and how frequently

You can choose to self-host the pipeline using Airbyte Open Source or have it managed for you with Airbyte Cloud.

This tutorial’s purpose is to show you how.

What is Zendesk Support

What is Starburst Galaxy

Integrate Zendesk Support with Starburst Galaxy in minutes

Try for free now

Prerequisites

A Zendesk Support account to transfer your customer data automatically from.
A Starburst Galaxy account.
An active Airbyte Cloud account, or you can also choose to use Airbyte Open Source locally. You can follow the instructions to set up Airbyte on your system using docker-compose.

Step 1: Set up Zendesk Support as a source connector

Step 2: Set up Starburst Galaxy as a destination connector

Step 3: Set up a connection to sync your Zendesk Support data to Starburst Galaxy

Once you've successfully connected Zendesk Support as a data source and Starburst Galaxy as a destination in Airbyte, you can set up a data pipeline between them with the following steps:

Create a new connection: On the Airbyte dashboard, navigate to the 'Connections' tab and click the '+ New Connection' button.
Choose your source: Select Zendesk Support from the dropdown list of your configured sources.
Select your destination: Choose Starburst Galaxy from the dropdown list of your configured destinations.
Configure your sync: Define the frequency of your data syncs based on your business needs. Airbyte allows both manual and automatic scheduling for your data refreshes.
Select the data to sync: Choose the specific Zendesk Support objects you want to import data from towards Starburst Galaxy. You can sync all data or select specific tables and fields.
Select the sync mode for your streams: Choose between full refreshes or incremental syncs (with deduplication if you want), and this for all streams or at the stream level. Incremental is only available for streams that have a primary cursor.
Test your connection: Click the 'Test Connection' button to make sure that your setup works. If the connection test is successful, save your configuration.
Start the sync: If the test passes, click 'Set Up Connection'. Airbyte will start moving data from Zendesk Support to Starburst Galaxy according to your settings.

Remember, Airbyte keeps your data in sync at the frequency you determine, ensuring your Starburst Galaxy data warehouse is always up-to-date with your Zendesk Support data.

Use Cases to transfer your Zendesk Support data to Starburst Galaxy

Integrating data from Zendesk Support to Starburst Galaxy provides several benefits. Here are a few use cases:

Advanced Analytics: Starburst Galaxy’s powerful data processing capabilities enable you to perform complex queries and data analysis on your Zendesk Support data, extracting insights that wouldn't be possible within Zendesk Support alone.
Data Consolidation: If you're using multiple other sources along with Zendesk Support, syncing to Starburst Galaxy allows you to centralize your data for a holistic view of your operations, and to set up a change data capture process so you never have any discrepancies in your data again.
Historical Data Analysis: Zendesk Support has limits on historical data. Syncing data to Starburst Galaxy allows for long-term data retention and analysis of historical trends over time.
Data Security and Compliance: Starburst Galaxy provides robust data security features. Syncing Zendesk Support data to Starburst Galaxy ensures your data is secured and allows for advanced data governance and compliance management.
Scalability: Starburst Galaxy can handle large volumes of data without affecting performance, providing an ideal solution for growing businesses with expanding Zendesk Support data.
Data Science and Machine Learning: By having Zendesk Support data in Starburst Galaxy, you can apply machine learning models to your data for predictive analytics, customer segmentation, and more.
Reporting and Visualization: While Zendesk Support provides reporting tools, data visualization tools like Tableau, PowerBI, Looker (Google Data Studio) can connect to Starburst Galaxy, providing more advanced business intelligence options. If you have a Zendesk Support table that needs to be converted to a Starburst Galaxy table, Airbyte can do that automatically.