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Sync with Airbyte
1. First, you need to obtain your Zendesk Support API credentials. To do this, log in to your Zendesk Support account and navigate to the Admin settings. From there, select the API option and click on the "Add API Token" button. Follow the prompts to create a new API token and copy the token to your clipboard.
2. Next, open the Airbyte platform and navigate to the "Sources" tab. From there, select the Zendesk Support source connector and click on the "Create New Connection" button.
3. In the connection settings, enter a name for your connection and paste the API token you copied earlier into the "API Token" field.
4. In the "Subdomain" field, enter the subdomain of your Zendesk Support account (e.g. if your Zendesk Support URL is "https://example.zendesk.com/", your subdomain would be "example").
5. In the "Username" and "Password" fields, enter the email address and password associated with your Zendesk Support account.
6. Click on the "Test" button to ensure that your credentials are valid and that Airbyte can connect to your Zendesk Support account.
7. Once the test is successful, click on the "Save & Continue" button to proceed to the next step.
8. In the next screen, you can select the specific data you want to replicate from your Zendesk Support account. You can choose to replicate tickets, users, organizations, and more.
9. Once you have selected the data you want to replicate, click on the "Save & Test" button to ensure that your configuration is correct.
10. If the test is successful, click on the "Create Connection" button to finalize your Zendesk Support source connector configuration. Your data will now be replicated from Zendesk Support to your destination of choice.
1. First, navigate to the connectors page on Airbyte and select the Starburst Galaxy destination connector.
2. Next, enter the required credentials for your Starburst Galaxy account, including the host, port, database name, username, and password.
3. Once you have entered your credentials, click on the "Test Connection" button to ensure that the connection is successful.
4. If the connection is successful, you can then configure the settings for your destination connector, including the table name, schema, and any additional options.
5. After configuring your settings, you can then run a sync to transfer data from your source connector to your Starburst Galaxy destination.
6. You can monitor the progress of your sync and view any errors or warnings that may occur during the transfer process.
7. Once the sync is complete, you can then view your data in your Starburst Galaxy database and use it for analysis or other purposes.
FAQs
What is ETL?
ETL, an acronym for Extract, Transform, Load, is a vital data integration process. It involves extracting data from diverse sources, transforming it into a usable format, and loading it into a database, data warehouse or data lake. This process enables meaningful data analysis, enhancing business intelligence.
Zendesk Support is a software designed to help businesses manage customer interactions. It provides businesses with the means to personalize support across any channel with the ability to prioritize, track and solve customer issues. Also built for iOS, Zendesk Support can be accessed on iPhone and iPad, adding a new dimension to the ability to add the necessary people to a customer conversation at any time.
Zendesk Support's API provides access to a wide range of data related to customer support and service management. The following are the categories of data that can be accessed through the API:
1. Tickets: Information related to customer inquiries, including ticket ID, subject, description, status, priority, and tags.
2. Users: Data related to customer profiles, including name, email, phone number, and organization.
3. Organizations: Information about customer organizations, including name, domain, and tags.
4. Groups: Data related to support groups, including name, description, and membership.
5. Views: Information about support views, including name, description, and filters.
6. Macros: Data related to macros, including name, description, and actions.
7. Triggers: Information about triggers, including name, description, and conditions.
8. Custom Fields: Data related to custom fields, including name, type, and options.
9. Attachments: Information about attachments, including file name, size, and content.
10. Comments: Data related to ticket comments, including author, body, and timestamp. Overall, Zendesk Support's API provides access to a comprehensive set of data that can be used to manage and optimize customer support and service operations.
What is ELT?
ELT, standing for Extract, Load, Transform, is a modern take on the traditional ETL data integration process. In ELT, data is first extracted from various sources, loaded directly into a data warehouse, and then transformed. This approach enhances data processing speed, analytical flexibility and autonomy.
Difference between ETL and ELT?
ETL and ELT are critical data integration strategies with key differences. ETL (Extract, Transform, Load) transforms data before loading, ideal for structured data. In contrast, ELT (Extract, Load, Transform) loads data before transformation, perfect for processing large, diverse data sets in modern data warehouses. ELT is becoming the new standard as it offers a lot more flexibility and autonomy to data analysts.
Zendesk Support is a software designed to help businesses manage customer interactions. It provides businesses with the means to personalize support across any channel with the ability to prioritize, track and solve customer issues. Also built for iOS, Zendesk Support can be accessed on iPhone and iPad, adding a new dimension to the ability to add the necessary people to a customer conversation at any time.
Starburst Data is a data access and analytics company that offers a cloud-native, SQL-based query engine called Presto. Their mission is to enable organizations to access and analyze data across various sources efficiently and at scale. Starburst Data provides an enterprise-grade platform that leverages the power of Presto to query data residing in different databases, data lakes, and cloud storage systems, eliminating data silos and accelerating insights. With a focus on performance, security, and ease of use, Starburst Data empowers businesses to unlock the value of their data, enabling faster decision-making and advanced analytics capabilities.
1. First, you need to obtain your Zendesk Support API credentials. To do this, log in to your Zendesk Support account and navigate to the Admin settings. From there, select the API option and click on the "Add API Token" button. Follow the prompts to create a new API token and copy the token to your clipboard.
2. Next, open the Airbyte platform and navigate to the "Sources" tab. From there, select the Zendesk Support source connector and click on the "Create New Connection" button.
3. In the connection settings, enter a name for your connection and paste the API token you copied earlier into the "API Token" field.
4. In the "Subdomain" field, enter the subdomain of your Zendesk Support account (e.g. if your Zendesk Support URL is "https://example.zendesk.com/", your subdomain would be "example").
5. In the "Username" and "Password" fields, enter the email address and password associated with your Zendesk Support account.
6. Click on the "Test" button to ensure that your credentials are valid and that Airbyte can connect to your Zendesk Support account.
7. Once the test is successful, click on the "Save & Continue" button to proceed to the next step.
8. In the next screen, you can select the specific data you want to replicate from your Zendesk Support account. You can choose to replicate tickets, users, organizations, and more.
9. Once you have selected the data you want to replicate, click on the "Save & Test" button to ensure that your configuration is correct.
10. If the test is successful, click on the "Create Connection" button to finalize your Zendesk Support source connector configuration. Your data will now be replicated from Zendesk Support to your destination of choice.
1. First, navigate to the connectors page on Airbyte and select the Starburst Galaxy destination connector.
2. Next, enter the required credentials for your Starburst Galaxy account, including the host, port, database name, username, and password.
3. Once you have entered your credentials, click on the "Test Connection" button to ensure that the connection is successful.
4. If the connection is successful, you can then configure the settings for your destination connector, including the table name, schema, and any additional options.
5. After configuring your settings, you can then run a sync to transfer data from your source connector to your Starburst Galaxy destination.
6. You can monitor the progress of your sync and view any errors or warnings that may occur during the transfer process.
7. Once the sync is complete, you can then view your data in your Starburst Galaxy database and use it for analysis or other purposes.
With Airbyte, creating data pipelines take minutes, and the data integration possibilities are endless. Airbyte supports the largest catalog of API tools, databases, and files, among other sources. Airbyte's connectors are open-source, so you can add any custom objects to the connector, or even build a new connector from scratch without any local dev environment or any data engineer within 10 minutes with the no-code connector builder.
We look forward to seeing you make use of it! We invite you to join the conversation on our community Slack Channel, or sign up for our newsletter. You should also check out other Airbyte tutorials, and Airbyte’s content hub!
What should you do next?
Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:
What should you do next?
Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:
Ready to get started?
Frequently Asked Questions
Zendesk Support's API provides access to a wide range of data related to customer support and service management. The following are the categories of data that can be accessed through the API:
1. Tickets: Information related to customer inquiries, including ticket ID, subject, description, status, priority, and tags.
2. Users: Data related to customer profiles, including name, email, phone number, and organization.
3. Organizations: Information about customer organizations, including name, domain, and tags.
4. Groups: Data related to support groups, including name, description, and membership.
5. Views: Information about support views, including name, description, and filters.
6. Macros: Data related to macros, including name, description, and actions.
7. Triggers: Information about triggers, including name, description, and conditions.
8. Custom Fields: Data related to custom fields, including name, type, and options.
9. Attachments: Information about attachments, including file name, size, and content.
10. Comments: Data related to ticket comments, including author, body, and timestamp. Overall, Zendesk Support's API provides access to a comprehensive set of data that can be used to manage and optimize customer support and service operations.
What should you do next?
Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey: