About the services
Stitch is a cloud-based platform for ETL — extract, transform, and load. More than 3,000 companies use Stitch to move data records every day from SaaS applications and databases into data warehouses and data lakes, where it can be analyzed with business intelligence tools. Stitch is a Talend company and is part of the Talend Data Fabric.
Matillion is a self-hosted ETL solution, created in 2011. It supports about 100 connectors and provides all extract, load and transform features. Matillion is used by 450 companies in 40 countries. Being self-hosted means that Matillion ensures your data doesn’t leave your infrastructure. You might have to pay for several Matillion instances if you’re multi-cloud.
Pre-built connectors are the primary way to differentiate ETL / ELT solutions, as they enable data teams to focus only on the insights to build.
Stitch supports more than 100 database and SaaS integrations as data sources, and the major data warehouse and data lake destinations.
Customers can contract with Stitch to have them build new sources for them, and anyone can add a new source to Stitch using Singer, their open-source toolkit for writing scripts that move data.
Singer integrations can be run on Stitch to take advantage of their monitoring, scheduling and credential management features. However, most Singer integrations are now deprecating in quality. So you never know the quality of a tap or target until you have actually used it.
Matillion integrates with about 100 data sources. Customers can request Matillion to build a new data source, but no one outside the company can build new data sources or make improvements to existing sources.
Matillion only supports Redshift, Snowflake, BigQuery, Azure Synapse Analytics and Delta Lake as destinations.
Stitch is also an ELT tool. It only provides the transformations required for compatibility with the destination, such as translating data types or denesting data when relevant. Aside from this, no extra transformation feature is offered.
Matillion offers post-load transformations through what it calls Transformation Components. Users can create Transformation Components via point-and-click selection or by writing them in SQL.
Matillion does not support external transformation tools, such as dbt.
Every company has custom data architectures and, therefore, unique data integration needs. A lot of tools don’t enable teams to address those, which results in a lot of investment in building and maintaining additional in-house scripts.
Stitch’s customers can leverage Singer to build custom Singer connectors that they can plug on their Stitch account. However, of the approximately 200 Singer connectors Stitch can leverage to adapt to their needs, most are low quality, as only the top connectors are maintained actively by the Singer community.
Matillion doesn’t provide any customizability, unfortunately.
Support & docs
Data integration tools can be complex, so customers need to have great support channels. This includes online documentation as well as tutorials, email and chat support. More complicated tools may also offer training services.
Stitch provides in-app chat support to all their customers, and phone support is available for Enterprise customers.
Their documentation is comprehensive and is open source — anyone can contribute to it.
Stitch does not provide training services.
Matillion provides support through an online ticketing system accessible through a support portal or via email.
Documentation relies on articles accessible through the support portal.
Matillion does not have any Slack or Discourse community to provide help.
The company doesn't provide training services, but tutorial videos can be found on YouTube.
Stitch provides a 14-day free trial. It discloses a pricing based on rows synced.
Stitch’s volume-based pricing doesn’t adapt well with database replication use cases that involve the replication of millions of rows.
Standard plans range from $100 to $1,250 per month depending on scale, with discounts for paying annually.
Matillion offers a 14-day free trial. Its pricing depends on the cloud platform on which the customer's data warehouse runs.
The pricing model is based on Virtual Core Hours, which will depend on the instance size customers run. Annual billing plans are available with discounts.