Company Updates

Better supporting our contributors and active users

John Lafleur
April 26, 2023
4 min read
Limitless data movement with free Alpha and Beta connectors

More time to address our community PRs

We have had an impressive number of community pull requests (PRs) in the last 3 months with an average of 3-5 new PRs a day! It would be beneficial to the whole community if we were able to sustain the demand and merge them (after obviously testing them thoroughly as we don’t want breaking changes or new bugs introduced). This requires a lot of time for our team. 

With the time the team got back from no longer providing support to every ticket on Slack and Discourse, our team will be focused on addressing this backlog of PRs, starting with PRs concerning GA connectors. 

This also enables us to unlock our contributor program, in which we would cherry-pick issues and features that we would give a financial reward to our contributors once they address them. This would again increase the number of community PRs but can only be considered if we are able to review all those PRs in time too. 

Our goal here is to enable our contributors to have the impact they wish to have on the project and accelerate the overall engineering velocity.

So what about our active user base?

Announcing our first premium support package for our open-source users

We now offer our first premium support packages to our open-source active users. We will start with one package: Premier support.

Premier support comes with: 

  • 1-business-day SLA for your Severity 0 and 1
  • 2-business-day SLA for your Severity 2 and 3
  • 1-week Pull Request review SLA for first comment

If you need better SLA times, we can definitely discuss this, don't hesitate to talk to our team about it. You can also see more details about it in our pricing page.

We will provide support on your connector, infrastructure, API/CLI/orchestrations, upgrade management, and connector development issues. If you have any questions,  don’t hesitate to reach out to us in the #airbyte-self-managed channel on Slack  if you’re interested. 

Premium support is the first stepping stone. As you might have guessed, we will soon start offering licensed features for our open-source users, such as SSO, Role-Based Access Control, Automated Schema Change Handling, Column Selection, Checkpointing, Stream Parallelization, and much more. If you want to chat about those, don’t hesitate to post on that same channel #airbyte-self-managed


We understand these changes will change the way our community will find answers to their questions, but we’re deeply convinced this will bring a positive impact for everyone. It will accelerate our progress on the platform with an improved contributor experience, in addition to providing premium support to companies that want to power all their prod pipelines with Airbyte. 

All those changes will be implemented today. Let us know in #community-strategy if you have any questions. 

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