Setup a connection to your Freshcaller site in minutes, and select the Freshcaller collections you want to replicate.
S3 Glue is a server less, salable data integration service that makes it easier to discover, prepare, move, and integrate data from multiple sources for analytics, machine learning, and application development. It provides all the capabilities required for data integration, so you can get insights and put your data to use in minutes instead of months. With S3 Glue, there is no infrastructure to set up or manage. You can pay only for the resources consumed while your jobs are continuing.
1. Open the Airbyte dashboard and click on "Sources" from the left-hand menu.
2. Click on the "Create a new source" button and select "Freshcaller" from the list of available connectors.
3. Enter a name for your Freshcaller source and click on "Next".
4. Enter your Freshcaller API credentials, including the API key and domain name.
5. Click on "Test connection" to ensure that the credentials are correct and the connection is successful.
6. Select the data you want to replicate from Freshcaller, including calls, agents, and call recordings.
7. Choose the replication frequency and the destination where you want to store the data.
8. Click on "Create source" to save your Freshcaller source connector on Airbyte.
9. You can now monitor the replication status and view the data in your destination of choice.
Note: It is important to ensure that your Freshcaller API credentials are correct and have the necessary permissions to access the data you want to replicate. Refer to the Freshcaller API documentation for more information on how to generate API keys and manage permissions.
1. Log in to your Airbyte account and navigate to the "Destinations" tab.
2. Click on "Add Destination" and select "S3 Glue" from the list of available connectors.
3. Enter your AWS access key ID and secret access key in the appropriate fields.
4. Select the AWS region where you want to store your data.
5. Enter the name of the S3 bucket where you want to store your data.
6. Choose the format in which you want to store your data (e.g. CSV, JSON, Parquet).
7. Enter the prefix for your data files (e.g. "mydata/").
8. Choose whether you want to compress your data files (e.g. Gzip).
9. Click on "Test Connection" to ensure that Airbyte can connect to your S3 Glue destination.
10. If the connection is successful, click on "Save" to save your S3 Glue destination configuration.
With Airbyte, creating data pipelines take minutes, and the data integration possibilities are endless. Airbyte supports the largest catalog of API tools, databases, and files, among other sources. Airbyte's connectors are open-source, so you can add any custom objects to the connector, or even build a new connector from scratch without any local dev environment or any data engineer within 10 minutes with the no-code connector builder.
We look forward to seeing you make use of it! We invite you to join the conversation on our community Slack Channel, or sign up for our newsletter. You should also check out other Airbyte tutorials, and Airbyte’s content hub!
What should you do next?
Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:
What should you do next?
Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:
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Frequently Asked Questions
Freshcaller's API provides access to a wide range of data related to call center operations. The following are the categories of data that can be accessed through Freshcaller's API:
1. Call data: This includes information about incoming and outgoing calls, call duration, call recordings, and call transcripts.
2. Agent data: This includes information about agents, such as their availability, status, and performance metrics.
3. Queue data: This includes information about call queues, such as the number of calls waiting, the average wait time, and the number of agents available.
4. IVR data: This includes information about Interactive Voice Response (IVR) systems, such as the number of calls handled by the IVR, the number of calls transferred to agents, and the success rate of the IVR.
5. Ticket data: This includes information about tickets created from calls, such as the status of the ticket, the agent assigned to the ticket, and the resolution time.
6. Analytics data: This includes information about call center performance metrics, such as call volume, call abandonment rate, and average handle time.
Overall, Freshcaller's API provides a comprehensive set of data that can be used to monitor and optimize call center operations.