Prerequisites:

• Access to a Freshdesk account with API privileges.
• Access to a Google account with Google Sheets and Google Developers Console.
• Basic knowledge of REST APIs and JSON.
• Familiarity with a programming language such as Python, JavaScript, etc.

1. Go to the Google Developers Console (https://console.developers.google.com/).
2. Create a new project or select an existing one.
3. Enable the Google Sheets API for your project.
4. Go to “Credentials” and create credentials for your application. You’ll typically want to create an OAuth 2.0 client ID.
5. Download the JSON file with your credentials.
6. Install the Google client library in your development environment, for example, for Python, use
   ‍pip install --upgrade google-api-python-client google-auth-httplib2 google-auth-oauthlib.

Use the downloaded credentials JSON to authenticate your application. Follow the instructions in the library documentation to set up the OAuth flow and obtain the necessary tokens.

‍

1. Use the Google Sheets API to create a new spreadsheet if you don’t already have one set up.
2. Store the spreadsheet ID for later use.

1. Log in to your Freshdesk account.
2. Go to your profile settings to find your API key.

‍

1. Use Freshdesk’s REST API to fetch the data you want to move to Google Sheets. You’ll need to make HTTP GET requests to the appropriate Freshdesk API endpoints.
2. For example, to get tickets, you’d call
   ‍https://<yourdomain>.freshdesk.com/api/v2/tickets.
3. Use your Freshdesk API key for authentication by including it in the request header.

Once you have the JSON response from Freshdesk, parse and format the data to match the structure of the Google Sheets where you want to insert it.

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1. Use the Google Sheets API to insert the formatted data into the spreadsheet.
2. You may need to use the spreadsheets.values.append method, which allows you to append new rows to a spreadsheet.

1. Implement error handling for both APIs to catch any issues during the data retrieval or insertion process.
2. Validate the data before inserting it into Google Sheets to ensure it matches the expected format.

Example in Python:
Here’s a very basic example of how you might use Python to move data from Freshdesk to Google Sheets:

import requests
from googleapiclient.discovery import build
from google.oauth2.credentials import Credentials

# Google Sheets setup
SCOPES = ['https://www.googleapis.com/auth/spreadsheets']
creds = Credentials.from_authorized_user_file('token.json', SCOPES)
service = build('sheets', 'v4', credentials=creds)
spreadsheet_id = 'your_spreadsheet_id_here'

# Freshdesk setup
freshdesk_domain = 'yourdomain'
freshdesk_api_key = 'your_api_key'
headers = {'Content-Type': 'application/json', 'Authorization': 'Basic ' + freshdesk_api_key}

# Fetch data from Freshdesk
response = requests.get(f'https://{freshdesk_domain}.freshdesk.com/api/v2/tickets', headers=headers)
tickets = response.json()

# Format data for Google Sheets
values = [[ticket['id'], ticket['subject'], ticket['status']] for ticket in tickets]

# Insert data into Google Sheets
body = {'values': values}
result = service.spreadsheets().values().append(
   spreadsheetId=spreadsheet_id,
   range='Sheet1',
   valueInputOption='RAW',
   body=body
).execute()


Remember to replace 'your_spreadsheet_id_here', 'yourdomain', and 'your_api_key' with your actual spreadsheet ID, Freshdesk domain, and API key.

1. To automate this process, you can create a script or a small application that runs at regular intervals.
2. You can host this script on a server or use a scheduler like cron jobs for Unix/Linux systems or Task Scheduler for Windows.

1. Keep your API keys and credentials secure.
2. Follow best practices for storing and handling sensitive information, such as using environment variables or secure credential storage services.