How to load data from Freshdesk to BigQuery

Learn how to use Airbyte to synchronize your Freshdesk data into BigQuery within minutes.

Trusted by data-driven companies

Building your pipeline or Using Airbyte

Airbyte is the only open solution empowering data teams  to meet all their growing custom business demands in the new AI era.

Building in-house pipelines
Bespoke pipelines are:
  • Inconsistent and inaccurate data
  • Laborious and expensive
  • Brittle and inflexible
Furthermore, you will need to build and maintain Y x Z pipelines with Y sources and Z destinations to cover all your needs.
After Airbyte
Airbyte connections are:
  • Reliable and accurate
  • Extensible and scalable for all your needs
  • Deployed and governed your way
All your pipelines in minutes, however custom they are, thanks to Airbyte’s connector marketplace and Connector Builder.

Start syncing with Airbyte in 3 easy steps within 10 minutes

Set up a Freshdesk connector in Airbyte

Connect to Freshdesk or one of 400+ pre-built or 10,000+ custom connectors through simple account authentication.

Set up BigQuery for your extracted Freshdesk data

Select BigQuery where you want to import data from your Freshdesk source to. You can also choose other cloud data warehouses, databases, data lakes, vector databases, or any other supported Airbyte destinations.

Configure the Freshdesk to BigQuery in Airbyte

This includes selecting the data you want to extract - streams and columns -, the sync frequency, where in the destination you want that data to be loaded.

Take a virtual tour

Check out our interactive demo and our how-to videos to learn how you can sync data from any source to any destination.

Demo video of Airbyte Cloud

Demo video of AI Connector Builder

Old Automated Content

TL;DR

This can be done by building a data pipeline manually, usually a Python script (you can leverage a tool as Apache Airflow for this). This process can take more than a full week of development. Or it can be done in minutes on Airbyte in three easy steps:

  1. set up Freshdesk as a source connector (using Auth, or usually an API key)
  2. set up BigQuery as a destination connector
  3. define which data you want to transfer and how frequently

You can choose to self-host the pipeline using Airbyte Open Source or have it managed for you with Airbyte Cloud.

This tutorial’s purpose is to show you how.

What is Freshdesk

Freshdesk is a service provided by Freshworks for handling the entire spectrum of customer engagement. A customer support software based in the Cloud, Freshdesk provides a scalable solution for managing customer support simply and efficiently. Freshdesk enables teams to track incoming tickets from a variety of channels; provide support across multiple platforms including phone, chat, and other messaging apps; categorize, prioritize, and assign tickets; prepare preformatted answer to common customer support questions; and much more.

What is BigQuery

BigQuery is an enterprise data warehouse that draws on the processing power of Google Cloud Storage to enable fast processing of SQL queries through massive datasets. BigQuery helps businesses select the most appropriate software provider to assemble their data, based on the platforms the business uses. Once a business’ data is acculumated, it is moved into BigQuery. The company controls access to the data, but BigQuery stores and processes it for greater speed and convenience.

Integrate Freshdesk with BigQuery in minutes

Try for free now

Prerequisites

  1. A Freshdesk account to transfer your customer data automatically from.
  2. A BigQuery account.
  3. An active Airbyte Cloud account, or you can also choose to use Airbyte Open Source locally. You can follow the instructions to set up Airbyte on your system using docker-compose.

Airbyte is an open-source data integration platform that consolidates and streamlines the process of extracting and loading data from multiple data sources to data warehouses. It offers pre-built connectors, including Freshdesk and BigQuery, for seamless data migration.

When using Airbyte to move data from Freshdesk to BigQuery, it extracts data from Freshdesk using the source connector, converts it into a format BigQuery can ingest using the provided schema, and then loads it into BigQuery via the destination connector. This allows businesses to leverage their Freshdesk data for advanced analytics and insights within BigQuery, simplifying the ETL process and saving significant time and resources.

Step 1: Set up Freshdesk as a source connector

1. Open the Airbyte dashboard and click on "Sources" on the left-hand side of the screen.

2. Click on the "Add Source" button and select "Freshdesk" from the list of available connectors.

3. Enter a name for the connector and click on "Next".

4. Enter your Freshdesk credentials, including your Freshdesk domain, API key, and password.

5. Click on "Test Connection" to ensure that the credentials are correct and the connection is successful.

6. Once the connection is successful, select the data you want to replicate from Freshdesk, including tickets, contacts, and companies.

7. Choose the replication frequency and the destination where you want to store the data.

8. Click on "Create Source" to save the configuration and start the replication process.

9. Monitor the replication process on the Airbyte dashboard and troubleshoot any errors that may occur.

10. Once the replication is complete, you can use the data in your destination of choice for analysis and reporting.

Step 2: Set up BigQuery as a destination connector

1. First, navigate to the Airbyte dashboard and select the "Destinations" tab on the left-hand side of the screen.

2. Scroll down until you find the "BigQuery" destination connector and click on it.

3. Click the "Create Destination" button to begin setting up your BigQuery destination.

4. Enter your Google Cloud Platform project ID and service account credentials in the appropriate fields.

5. Next, select the dataset you want to use for your destination and enter the table prefix you want to use.

6. Choose the schema mapping for your data, which will determine how your data is organized in BigQuery.

7. Finally, review your settings and click the "Create Destination" button to complete the setup process.

8. Once your destination is created, you can begin configuring your source connectors to start syncing data to BigQuery.

9. To do this, navigate to the "Sources" tab on the left-hand side of the screen and select the source connector you want to use.

10. Follow the prompts to enter your source credentials and configure your sync settings.

11. When you reach the "Destination" step, select your BigQuery destination from the dropdown menu and choose the dataset and table prefix you want to use.

12. Review your settings and click the "Create Connection" button to start syncing data from your source to your BigQuery destination.

Step 3: Set up a connection to sync your Freshdesk data to BigQuery

Once you've successfully connected Freshdesk as a data source and BigQuery as a destination in Airbyte, you can set up a data pipeline between them with the following steps:

  1. Create a new connection: On the Airbyte dashboard, navigate to the 'Connections' tab and click the '+ New Connection' button.
  2. Choose your source: Select Freshdesk from the dropdown list of your configured sources.
  3. Select your destination: Choose BigQuery from the dropdown list of your configured destinations.
  4. Configure your sync: Define the frequency of your data syncs based on your business needs. Airbyte allows both manual and automatic scheduling for your data refreshes.
  5. Select the data to sync: Choose the specific Freshdesk objects you want to import data from towards BigQuery. You can sync all data or select specific tables and fields.
  6. Select the sync mode for your streams: Choose between full refreshes or incremental syncs (with deduplication if you want), and this for all streams or at the stream level. Incremental is only available for streams that have a primary cursor.
  7. Test your connection: Click the 'Test Connection' button to make sure that your setup works. If the connection test is successful, save your configuration.
  8. Start the sync: If the test passes, click 'Set Up Connection'. Airbyte will start moving data from Freshdesk to BigQuery according to your settings.

Remember, Airbyte keeps your data in sync at the frequency you determine, ensuring your BigQuery data warehouse is always up-to-date with your Freshdesk data.

Use Cases to transfer your Freshdesk data to BigQuery

Integrating data from Freshdesk to BigQuery provides several benefits. Here are a few use cases:

  1. Advanced Analytics: BigQuery’s powerful data processing capabilities enable you to perform complex queries and data analysis on your Freshdesk data, extracting insights that wouldn't be possible within Freshdesk alone.
  2. Data Consolidation: If you're using multiple other sources along with Freshdesk, syncing to BigQuery allows you to centralize your data for a holistic view of your operations, and to set up a change data capture process so you never have any discrepancies in your data again.
  3. Historical Data Analysis: Freshdesk has limits on historical data. Syncing data to BigQuery allows for long-term data retention and analysis of historical trends over time.
  4. Data Security and Compliance: BigQuery provides robust data security features. Syncing Freshdesk data to BigQuery ensures your data is secured and allows for advanced data governance and compliance management.
  5. Scalability: BigQuery can handle large volumes of data without affecting performance, providing an ideal solution for growing businesses with expanding Freshdesk data.
  6. Data Science and Machine Learning: By having Freshdesk data in BigQuery, you can apply machine learning models to your data for predictive analytics, customer segmentation, and more.
  7. Reporting and Visualization: While Freshdesk provides reporting tools, data visualization tools like Tableau, PowerBI, Looker (Google Data Studio) can connect to BigQuery, providing more advanced business intelligence options. If you have a Freshdesk table that needs to be converted to a BigQuery table, Airbyte can do that automatically.

Wrapping Up

To summarize, this tutorial has shown you how to:

  1. Configure a Freshdesk account as an Airbyte data source connector.
  2. Configure BigQuery as a data destination connector.
  3. Create an Airbyte data pipeline that will automatically be moving data directly from Freshdesk to BigQuery after you set a schedule

With Airbyte, creating data pipelines take minutes, and the data integration possibilities are endless. Airbyte supports the largest catalog of API tools, databases, and files, among other sources. Airbyte's connectors are open-source, so you can add any custom objects to the connector, or even build a new connector from scratch without any local dev environment or any data engineer within 10 minutes with the no-code connector builder.

We look forward to seeing you make use of it! We invite you to join the conversation on our community Slack Channel, or sign up for our newsletter. You should also check out other Airbyte tutorials, and Airbyte’s content hub!

What should you do next?

Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:

flag icon
Easily address your data movement needs with Airbyte Cloud
Take the first step towards extensible data movement infrastructure that will give a ton of time back to your data team. 
Get started with Airbyte for free
high five icon
Talk to a data infrastructure expert
Get a free consultation with an Airbyte expert to significantly improve your data movement infrastructure. 
Talk to sales
stars sparkling
Improve your data infrastructure knowledge
Subscribe to our monthly newsletter and get the community’s new enlightening content along with Airbyte’s progress in their mission to solve data integration once and for all.
Subscribe to newsletter

What sets Airbyte Apart

Modern GenAI Workflows

Streamline AI workflows with Airbyte: load unstructured data into vector stores like Pinecone, Weaviate, and Milvus. Supports RAG transformations with LangChain chunking and embeddings from OpenAI, Cohere, etc., all in one operation.

Move Large Volumes, Fast

Quickly get up and running with a 5-minute setup that supports both incremental and full refreshes, for databases of any size.

An Extensible Open-Source Standard

More than 1,000 developers contribute to Airbyte’s connectors, different interfaces (UI, API, Terraform Provider, Python Library), and integrations with the rest of the stack. Airbyte’s Connector Builder lets you edit or add new connectors in minutes.

Full Control & Security

Airbyte secures your data with cloud-hosted, self-hosted or hybrid deployment options. Single Sign-On (SSO) and Role-Based Access Control (RBAC) ensure only authorized users have access with the right permissions. Airbyte acts as a HIPAA conduit and supports compliance with CCPA, GDPR, and SOC2.

Fully Featured & Integrated

Airbyte automates schema evolution for seamless data flow, and utilizes efficient Change Data Capture (CDC) for real-time updates. Select only the columns you need, and leverage our dbt integration for powerful data transformations.

Enterprise Support with SLAs

Airbyte Self-Managed Enterprise comes with dedicated support and guaranteed service level agreements (SLAs), ensuring that your data movement infrastructure remains reliable and performant, and expert assistance is available when needed.

What our users say

Jean-Mathieu Saponaro
Data & Analytics Senior Eng Manager

"The intake layer of Datadog’s self-serve analytics platform is largely built on Airbyte.Airbyte’s ease of use and extensibility allowed any team in the company to push their data into the platform - without assistance from the data team!"

Learn more
Chase Zieman headshot
Chase Zieman
Chief Data Officer

“Airbyte helped us accelerate our progress by years, compared to our competitors. We don’t need to worry about connectors and focus on creating value for our users instead of building infrastructure. That’s priceless. The time and energy saved allows us to disrupt and grow faster.”

Learn more
Alexis Weill
Data Lead

“We chose Airbyte for its ease of use, its pricing scalability and its absence of vendor lock-in. Having a lean team makes them our top criteria.
The value of being able to scale and execute at a high level by maximizing resources is immense”

Learn more

Sync with Airbyte

1. Open the Airbyte dashboard and click on "Sources" on the left-hand side of the screen.

2. Click on the "Add Source" button and select "Freshdesk" from the list of available connectors.

3. Enter a name for the connector and click on "Next".

4. Enter your Freshdesk credentials, including your Freshdesk domain, API key, and password.

5. Click on "Test Connection" to ensure that the credentials are correct and the connection is successful.

6. Once the connection is successful, select the data you want to replicate from Freshdesk, including tickets, contacts, and companies.

7. Choose the replication frequency and the destination where you want to store the data.

8. Click on "Create Source" to save the configuration and start the replication process.

9. Monitor the replication process on the Airbyte dashboard and troubleshoot any errors that may occur.

10. Once the replication is complete, you can use the data in your destination of choice for analysis and reporting.

1. First, navigate to the Airbyte dashboard and select the "Destinations" tab on the left-hand side of the screen.

2. Scroll down until you find the "BigQuery" destination connector and click on it.

3. Click the "Create Destination" button to begin setting up your BigQuery destination.

4. Enter your Google Cloud Platform project ID and service account credentials in the appropriate fields.

5. Next, select the dataset you want to use for your destination and enter the table prefix you want to use.

6. Choose the schema mapping for your data, which will determine how your data is organized in BigQuery.

7. Finally, review your settings and click the "Create Destination" button to complete the setup process.

8. Once your destination is created, you can begin configuring your source connectors to start syncing data to BigQuery.

9. To do this, navigate to the "Sources" tab on the left-hand side of the screen and select the source connector you want to use.

10. Follow the prompts to enter your source credentials and configure your sync settings.

11. When you reach the "Destination" step, select your BigQuery destination from the dropdown menu and choose the dataset and table prefix you want to use.

12. Review your settings and click the "Create Connection" button to start syncing data from your source to your BigQuery destination.

Once you've successfully connected Freshdesk as a data source and BigQuery as a destination in Airbyte, you can set up a data pipeline between them with the following steps:

  1. Create a new connection: On the Airbyte dashboard, navigate to the 'Connections' tab and click the '+ New Connection' button.
  2. Choose your source: Select Freshdesk from the dropdown list of your configured sources.
  3. Select your destination: Choose BigQuery from the dropdown list of your configured destinations.
  4. Configure your sync: Define the frequency of your data syncs based on your business needs. Airbyte allows both manual and automatic scheduling for your data refreshes.
  5. Select the data to sync: Choose the specific Freshdesk objects you want to import data from towards BigQuery. You can sync all data or select specific tables and fields.
  6. Select the sync mode for your streams: Choose between full refreshes or incremental syncs (with deduplication if you want), and this for all streams or at the stream level. Incremental is only available for streams that have a primary cursor.
  7. Test your connection: Click the 'Test Connection' button to make sure that your setup works. If the connection test is successful, save your configuration.
  8. Start the sync: If the test passes, click 'Set Up Connection'. Airbyte will start moving data from Freshdesk to BigQuery according to your settings.

Remember, Airbyte keeps your data in sync at the frequency you determine, ensuring your BigQuery data warehouse is always up-to-date with your Freshdesk data.

How to Sync Freshdesk to BigQuery Manually

FAQs

ETL, an acronym for Extract, Transform, Load, is a vital data integration process. It involves extracting data from diverse sources, transforming it into a usable format, and loading it into a database, data warehouse or data lake. This process enables meaningful data analysis, enhancing business intelligence.

Freshdesk is a service provided by Freshworks for handling the entire spectrum of customer engagement. A customer support software based in the Cloud, Freshdesk provides a scalable solution for managing customer support simply and efficiently. Freshdesk enables teams to track incoming tickets from a variety of channels; provide support across multiple platforms including phone, chat, and other messaging apps; categorize, prioritize, and assign tickets; prepare preformatted answer to common customer support questions; and much more.

Freshdesk's API provides access to a wide range of data related to customer support and service management. The following are the categories of data that can be accessed through Freshdesk's API:  

1. Tickets: Information related to customer support tickets, including ticket ID, status, priority, and requester details.  

2. Contacts: Data related to customer contacts, including contact ID, name, email address, and phone number.  

3. Agents: Information about support agents, including agent ID, name, email address, and role.  

4. Companies: Data related to companies that use Freshdesk for customer support, including company ID, name, and domain.  

5. Conversations: Information related to customer conversations, including conversation ID, status, and participants.  

6. Knowledge base: Data related to the knowledge base, including articles, categories, and folders.  

7. Surveys: Information related to customer satisfaction surveys, including survey ID, status, and responses.  

8. Time entries: Data related to time entries for support agents, including time spent on tickets and activities.  

9. Custom fields: Information related to custom fields created in Freshdesk, including field ID, name, and value.  

Overall, Freshdesk's API provides access to a comprehensive set of data that can be used to improve customer support and service management.

This can be done by building a data pipeline manually, usually a Python script (you can leverage a tool as Apache Airflow for this). This process can take more than a full week of development. Or it can be done in minutes on Airbyte in three easy steps: 
1. Set up Freshdesk to BigQuery as a source connector (using Auth, or usually an API key)
2. Choose a destination (more than 50 available destination databases, data warehouses or lakes) to sync data too and set it up as a destination connector
3. Define which data you want to transfer from Freshdesk to BigQuery and how frequently
You can choose to self-host the pipeline using Airbyte Open Source or have it managed for you with Airbyte Cloud. 

ELT, standing for Extract, Load, Transform, is a modern take on the traditional ETL data integration process. In ELT, data is first extracted from various sources, loaded directly into a data warehouse, and then transformed. This approach enhances data processing speed, analytical flexibility and autonomy.

ETL and ELT are critical data integration strategies with key differences. ETL (Extract, Transform, Load) transforms data before loading, ideal for structured data. In contrast, ELT (Extract, Load, Transform) loads data before transformation, perfect for processing large, diverse data sets in modern data warehouses. ELT is becoming the new standard as it offers a lot more flexibility and autonomy to data analysts.

Warehouses and Lakes
Sales & Support Analytics

How to load data from Freshdesk to BigQuery

Learn how to use Airbyte to synchronize your Freshdesk data into BigQuery within minutes.

TL;DR

This can be done by building a data pipeline manually, usually a Python script (you can leverage a tool as Apache Airflow for this). This process can take more than a full week of development. Or it can be done in minutes on Airbyte in three easy steps:

  1. set up Freshdesk as a source connector (using Auth, or usually an API key)
  2. set up BigQuery as a destination connector
  3. define which data you want to transfer and how frequently

You can choose to self-host the pipeline using Airbyte Open Source or have it managed for you with Airbyte Cloud.

This tutorial’s purpose is to show you how.

What is Freshdesk

Freshdesk is a service provided by Freshworks for handling the entire spectrum of customer engagement. A customer support software based in the Cloud, Freshdesk provides a scalable solution for managing customer support simply and efficiently. Freshdesk enables teams to track incoming tickets from a variety of channels; provide support across multiple platforms including phone, chat, and other messaging apps; categorize, prioritize, and assign tickets; prepare preformatted answer to common customer support questions; and much more.

What is BigQuery

BigQuery is an enterprise data warehouse that draws on the processing power of Google Cloud Storage to enable fast processing of SQL queries through massive datasets. BigQuery helps businesses select the most appropriate software provider to assemble their data, based on the platforms the business uses. Once a business’ data is acculumated, it is moved into BigQuery. The company controls access to the data, but BigQuery stores and processes it for greater speed and convenience.

Integrate Freshdesk with BigQuery in minutes

Try for free now

Prerequisites

  1. A Freshdesk account to transfer your customer data automatically from.
  2. A BigQuery account.
  3. An active Airbyte Cloud account, or you can also choose to use Airbyte Open Source locally. You can follow the instructions to set up Airbyte on your system using docker-compose.

Airbyte is an open-source data integration platform that consolidates and streamlines the process of extracting and loading data from multiple data sources to data warehouses. It offers pre-built connectors, including Freshdesk and BigQuery, for seamless data migration.

When using Airbyte to move data from Freshdesk to BigQuery, it extracts data from Freshdesk using the source connector, converts it into a format BigQuery can ingest using the provided schema, and then loads it into BigQuery via the destination connector. This allows businesses to leverage their Freshdesk data for advanced analytics and insights within BigQuery, simplifying the ETL process and saving significant time and resources.

Step 1: Set up Freshdesk as a source connector

1. Open the Airbyte dashboard and click on "Sources" on the left-hand side of the screen.

2. Click on the "Add Source" button and select "Freshdesk" from the list of available connectors.

3. Enter a name for the connector and click on "Next".

4. Enter your Freshdesk credentials, including your Freshdesk domain, API key, and password.

5. Click on "Test Connection" to ensure that the credentials are correct and the connection is successful.

6. Once the connection is successful, select the data you want to replicate from Freshdesk, including tickets, contacts, and companies.

7. Choose the replication frequency and the destination where you want to store the data.

8. Click on "Create Source" to save the configuration and start the replication process.

9. Monitor the replication process on the Airbyte dashboard and troubleshoot any errors that may occur.

10. Once the replication is complete, you can use the data in your destination of choice for analysis and reporting.

Step 2: Set up BigQuery as a destination connector

1. First, navigate to the Airbyte dashboard and select the "Destinations" tab on the left-hand side of the screen.

2. Scroll down until you find the "BigQuery" destination connector and click on it.

3. Click the "Create Destination" button to begin setting up your BigQuery destination.

4. Enter your Google Cloud Platform project ID and service account credentials in the appropriate fields.

5. Next, select the dataset you want to use for your destination and enter the table prefix you want to use.

6. Choose the schema mapping for your data, which will determine how your data is organized in BigQuery.

7. Finally, review your settings and click the "Create Destination" button to complete the setup process.

8. Once your destination is created, you can begin configuring your source connectors to start syncing data to BigQuery.

9. To do this, navigate to the "Sources" tab on the left-hand side of the screen and select the source connector you want to use.

10. Follow the prompts to enter your source credentials and configure your sync settings.

11. When you reach the "Destination" step, select your BigQuery destination from the dropdown menu and choose the dataset and table prefix you want to use.

12. Review your settings and click the "Create Connection" button to start syncing data from your source to your BigQuery destination.

Step 3: Set up a connection to sync your Freshdesk data to BigQuery

Once you've successfully connected Freshdesk as a data source and BigQuery as a destination in Airbyte, you can set up a data pipeline between them with the following steps:

  1. Create a new connection: On the Airbyte dashboard, navigate to the 'Connections' tab and click the '+ New Connection' button.
  2. Choose your source: Select Freshdesk from the dropdown list of your configured sources.
  3. Select your destination: Choose BigQuery from the dropdown list of your configured destinations.
  4. Configure your sync: Define the frequency of your data syncs based on your business needs. Airbyte allows both manual and automatic scheduling for your data refreshes.
  5. Select the data to sync: Choose the specific Freshdesk objects you want to import data from towards BigQuery. You can sync all data or select specific tables and fields.
  6. Select the sync mode for your streams: Choose between full refreshes or incremental syncs (with deduplication if you want), and this for all streams or at the stream level. Incremental is only available for streams that have a primary cursor.
  7. Test your connection: Click the 'Test Connection' button to make sure that your setup works. If the connection test is successful, save your configuration.
  8. Start the sync: If the test passes, click 'Set Up Connection'. Airbyte will start moving data from Freshdesk to BigQuery according to your settings.

Remember, Airbyte keeps your data in sync at the frequency you determine, ensuring your BigQuery data warehouse is always up-to-date with your Freshdesk data.

Use Cases to transfer your Freshdesk data to BigQuery

Integrating data from Freshdesk to BigQuery provides several benefits. Here are a few use cases:

  1. Advanced Analytics: BigQuery’s powerful data processing capabilities enable you to perform complex queries and data analysis on your Freshdesk data, extracting insights that wouldn't be possible within Freshdesk alone.
  2. Data Consolidation: If you're using multiple other sources along with Freshdesk, syncing to BigQuery allows you to centralize your data for a holistic view of your operations, and to set up a change data capture process so you never have any discrepancies in your data again.
  3. Historical Data Analysis: Freshdesk has limits on historical data. Syncing data to BigQuery allows for long-term data retention and analysis of historical trends over time.
  4. Data Security and Compliance: BigQuery provides robust data security features. Syncing Freshdesk data to BigQuery ensures your data is secured and allows for advanced data governance and compliance management.
  5. Scalability: BigQuery can handle large volumes of data without affecting performance, providing an ideal solution for growing businesses with expanding Freshdesk data.
  6. Data Science and Machine Learning: By having Freshdesk data in BigQuery, you can apply machine learning models to your data for predictive analytics, customer segmentation, and more.
  7. Reporting and Visualization: While Freshdesk provides reporting tools, data visualization tools like Tableau, PowerBI, Looker (Google Data Studio) can connect to BigQuery, providing more advanced business intelligence options. If you have a Freshdesk table that needs to be converted to a BigQuery table, Airbyte can do that automatically.

Wrapping Up

To summarize, this tutorial has shown you how to:

  1. Configure a Freshdesk account as an Airbyte data source connector.
  2. Configure BigQuery as a data destination connector.
  3. Create an Airbyte data pipeline that will automatically be moving data directly from Freshdesk to BigQuery after you set a schedule

With Airbyte, creating data pipelines take minutes, and the data integration possibilities are endless. Airbyte supports the largest catalog of API tools, databases, and files, among other sources. Airbyte's connectors are open-source, so you can add any custom objects to the connector, or even build a new connector from scratch without any local dev environment or any data engineer within 10 minutes with the no-code connector builder.

We look forward to seeing you make use of it! We invite you to join the conversation on our community Slack Channel, or sign up for our newsletter. You should also check out other Airbyte tutorials, and Airbyte’s content hub!

What should you do next?

Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:

flag icon
Easily address your data movement needs with Airbyte Cloud
Take the first step towards extensible data movement infrastructure that will give a ton of time back to your data team. 
Get started with Airbyte for free
high five icon
Talk to a data infrastructure expert
Get a free consultation with an Airbyte expert to significantly improve your data movement infrastructure. 
Talk to sales
stars sparkling
Improve your data infrastructure knowledge
Subscribe to our monthly newsletter and get the community’s new enlightening content along with Airbyte’s progress in their mission to solve data integration once and for all.
Subscribe to newsletter

Connectors Used

Customer service and management are the two vital aspects of improving a business. For efficient client handling, you can rely on Freshdesk, a cloud-based customer support software. The data collected by Freshdesk is of immense value for your brand visibility and making further decisions. Connecting Freshdesk to a robust data warehouse like BigQuery empowers you to make data-driven decisions, improve service performance, and achieve operational metrics. This integration enables you to analyze and derive valuable insights from the support interactions and consumer data using Bigquery’s robust analytics capabilities. These insights allow for optimized service delivery and enhance overall client satisfaction.

Let’s dive in and understand each tool and the different methods to move data from Freshdesk to BigQuery.

Freshdesk Overview

Image Source: Freshdesk

Freshdesk is an online client engagement solution developed by Freshworks. It helps you streamline client support, managing them efficiently as you scale. You can leverage the AI and ML capabilities to offer a customized experience to all your customers and the bots for efficient ticket management. 

The chatbot follows a conversational flow designed for step-by-step interaction with your users, guiding them through tasks or queries smoothly. While creating a bot, you can configure it to execute specific actions. The bot flow builder enables the creation of fully functional chatbots without the need to write complex code, thereby helping in streamlined ticket handling. This allows you to improve productivity and deliver quicker resolutions without compromising quality. Some popular organizations that rely on Freshdesk are Hamleys, Pearson, Bridgestone, Lesley, Pharmeasy, and more.

Some of the key features of Freshdesk are:

  • It enables your support teams to deliver timely assistance for a consistently enhanced customer experience.
  • Freshdesk allows you to handle tickets efficiently via a uniform workplace, aiding to focus on personalized and prioritized issue resolution. Additionally, you can manage incoming tickets from multiple channels in a unified view.
  • It provides a scalable knowledge base and custom widgets to automate self-service, helping clients find answers faster.
  • You have the option to utilize collaboration features such as threads, shared ownership, and more to engage with experts within and across teams. This ensures faster, consistent service for complex inquiries.
  • You can effortlessly utilize its AI-driven insights, like multi-support channels, to identify potential issues and optimize support operations. In addition, reporting and analysis allow you to consistently analyze interactions, monitor quality, and reduce TCO (Total Cost of Ownership).

BigQuery Overview

Image Source

BigQuery is a fully managed data warehouse with built-in features like machine learning, geospatial analysis, and business intelligence. It helps you collect and analyze data efficiently. For analysis, it uses a columnar storage format to store data. This enables efficient scanning of individual columns across the extensive dataset, enhancing query performance. 

BigQuery serverless architecture enables the utilization of SQL queries to answer your questions without managing infrastructure. The scalable, distributed analysis allows you to query terabytes in seconds and petabytes in minutes. 

With BigQuery, you can also separate data analysis computing from storage, allowing you to asses data within the platform or where it is stored. 

Some of the key features of BigQuery are:

  • With options like nested fields, partitioned tables, and clustering, you can enhance query speed by optimizing tables.
  • The BI engine allows you to accelerate queries, delivering rapid responses and cost-effective computing within the BigQuery platform.
  • You can use BigQuery’s geospatial features to perform advanced analyses and visualization of geographical data.

Methods to Move Data from Freshdesk to BigQuery

  • Method 1: Using Airbyte to connect Freshdesk to BigQuery
  • Method 2: Manually migrating data from Freshdesk to BigQuery

Method 1: Using Airbyte to Connect Freshdesk to BigQuery

Airbyte, a cloud ETL service, provides 350+ connectors and an intuitive user interface for diverse data integration needs. It allows you to effortlessly extract and load data from multiple sources to destinations. Additionally, the process of integrating Freshdesk into Bigquery can be completed in a breeze.

Before setting up the steps, let’s take a quick look at the prerequisites to connect Freshdesk to Bigquery.

Prerequisites

Step 1: Configure Freshdesk as Source in Airbyte

  • Login to your Airbyte account or Register for a new one.
  • Navigate to the dashboard and select Sources.
  • Search for Freshdesk and click on the connector.
  • On the Freshdesk source connector page, enter the Source name, Freshdesk Domain, API Key, and specify the Start Date for data replication.
  • After filling in the mandatory details, click on Set up source.

Step 2: Configure BigQuery as Destination in Airbyte

  • After setting Freshdesk as the source, return to the dashboard and click Destinations.
  • Type BigQuery in the Search box of the destination page and then click on the specific connector.
  • On the BigQuery destination page, fill in the required details such as Project ID, Dataset Location, and Default Dataset ID. Choose the Loading Method between GCS Staging and Standard Inserts. Then click on Set up Destination.
  • For further information on each field, refer to Airbyte’s BigQuery Documentation.

Step 3: Create a Connection Between Freshdesk and BigQuery

  • Go to the left navigation menu and select Connections to establish a link between Freshdesk and BigQuery. Then click on Create a new connection.
  • Select Freshdesk as the source and BigQuery as the destination, as created in the above steps.
  • Enter a unique Connection name on the connections page and select your sync mode.
  • Click on Start the sync to initiate the transfer. 

These three quick steps complete Freshdesk to BigQuery data migration using Airbyte.

Method 2: Manually Migrating Data from Freshdesk to BigQuery

In this method, you will learn to migrate data from Freshdesk to BigQuery manually. For this, you need to extract Freshdesk data in the CSV format and then upload it into the BigQuery table.

Step 1: Export Data from Freshdesk in a CSV file

  • Log in to your Freshdesk account and enter your credentials in the Helpdesk box.
  • On the Freshdesk Dashboard, navigate to the Contacts tab in the left window pane and click on it.
  • Within the contact section, click on Export.
  • Choose the fields you want to export.
  • Click on the Details button to access all the fields you have selected.
  • Choose the Export option at the bottom of the page; your data will be downloaded as a CSV file.

Step 2: Import the CSV File into BigQuery

You can use the BigQuery web user interface to load CSV data files into a BigQuery table.

  • Open the BigQuery web UI.
  • Expand your Project in the Explorer pane and choose a dataset you want to load.
  • Click on Create Table in the dataset info section.
  • Specify the necessary details in the required fields within the Create Table page.
  • In the Source section, choose among creating a table from Google Cloud Storage, Upload, Drive, Google Bigtable, or Amazon S3. As you have already downloaded the CSV file in Step 1, select the Upload option.
  • In the Destination section, specify the Project, Dataset, and Table details.
  • You can manually enter the required information in the Schema section or choose the Auto-detect option.
  • If you scroll down further, Advanced Options like Encryption, Default collation, and Default Rounding mode exist. Enter the necessary details and click the Create Table button at the bottom.

These steps will fetch data from the CSV files, determine schema, and replicate data into the BigQuery table.

Limitations of Using Manual Method

  • Time-Consuming: Manual transfers are slow and complicated as they involve human efforts to initiate and complete the process. Especially with large datasets, you would need to repeat the entire process due to file size limitations or frequent updates.
  • Expertise Requirement: Freshdesk and BigQuery operate on different platforms with varying data formats and methodologies to transform. It demands expertise and a deep understanding of both systems to migrate data effectively.
  • Maintenance: Continuous human handling requires ongoing maintenance and monitoring, increasing operational burdens.
  • Prone to Errors: As human interference is involved, errors might occur while entering the data, such as schema mismatch, conversion errors, and incorrect credentials, requiring more time to fix.

Why Choose Airbyte for Freshdesk to BigQuery Integration?

  • Ease of Use: Utilizing the features of Airbyte, like an optimized setup process, workflow orchestration, and user-friendly interface, streamlines the connection process for users with different technical expertise levels. This helps simplify the migration process and allows you to efficiently monitor the connection between Freshdeak and BigQuery. 
  • Scalability: With Airbyte, you can efficiently manage various data integration needs, whether tackling a small-scale task or handling a large-scale enterprise project.
  • Connectors: Airbyte provides over 350+ built-in source and destination connectors, encompassing popular databases, data warehouses, APIs, and SaaS applications. Leveraging these pre-built connectors simplifies the data integration without needing extensive custom development.

Conclusion

You can replicate data from Freshdesk to BigQuery in more than one way based on your operational needs. Airbyte facilitates a straightforward setup, connecting Freshdesk and BigQuery with minimal effort through a few clicks. In contrast, transferring data via CSV files can be done for small data transfers. It demands more time and effort for large data sets, leading to potential delays due to manual involvement.

Airbyte excels in simplifying the extraction of complex data from Freshdesk and loading it to BigQuery, making it a solution to overcome integration challenges. Its pre-built connectors and user-friendly interface not only streamline the connection process between the two platforms but also between other sources and destinations of your preference. Try Airbyte today.

What should you do next?

Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:

flag icon
Easily address your data movement needs with Airbyte Cloud
Take the first step towards extensible data movement infrastructure that will give a ton of time back to your data team. 
Get started with Airbyte for free
high five icon
Talk to a data infrastructure expert
Get a free consultation with an Airbyte expert to significantly improve your data movement infrastructure. 
Talk to sales
stars sparkling
Improve your data infrastructure knowledge
Subscribe to our monthly newsletter and get the community’s new enlightening content along with Airbyte’s progress in their mission to solve data integration once and for all.
Subscribe to newsletter

Connectors Used

Frequently Asked Questions

What data can you extract from Freshdesk?

Freshdesk's API provides access to a wide range of data related to customer support and service management. The following are the categories of data that can be accessed through Freshdesk's API:  

1. Tickets: Information related to customer support tickets, including ticket ID, status, priority, and requester details.  

2. Contacts: Data related to customer contacts, including contact ID, name, email address, and phone number.  

3. Agents: Information about support agents, including agent ID, name, email address, and role.  

4. Companies: Data related to companies that use Freshdesk for customer support, including company ID, name, and domain.  

5. Conversations: Information related to customer conversations, including conversation ID, status, and participants.  

6. Knowledge base: Data related to the knowledge base, including articles, categories, and folders.  

7. Surveys: Information related to customer satisfaction surveys, including survey ID, status, and responses.  

8. Time entries: Data related to time entries for support agents, including time spent on tickets and activities.  

9. Custom fields: Information related to custom fields created in Freshdesk, including field ID, name, and value.  

Overall, Freshdesk's API provides access to a comprehensive set of data that can be used to improve customer support and service management.

What data can you transfer to BigQuery?

You can transfer a wide variety of data to BigQuery. This usually includes structured, semi-structured, and unstructured data like transaction records, log files, JSON data, CSV files, and more, allowing robust, scalable data integration and analysis.

What are top ETL tools to transfer data from Freshdesk to BigQuery?

The most prominent ETL tools to transfer data from Freshdesk to BigQuery include:

  • Airbyte
  • Fivetran
  • Stitch
  • Matillion
  • Talend Data Integration

These tools help in extracting data from Freshdesk and various sources (APIs, databases, and more), transforming it efficiently, and loading it into BigQuery and other databases, data warehouses and data lakes, enhancing data management capabilities.

What should you do next?

Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:

flag icon
Easily address your data movement needs with Airbyte Cloud
Take the first step towards extensible data movement infrastructure that will give a ton of time back to your data team. 
Get started with Airbyte for free
high five icon
Talk to a data infrastructure expert
Get a free consultation with an Airbyte expert to significantly improve your data movement infrastructure. 
Talk to sales
stars sparkling
Improve your data infrastructure knowledge
Subscribe to our monthly newsletter and get the community’s new enlightening content along with Airbyte’s progress in their mission to solve data integration once and for all.
Subscribe to newsletter

Connectors Used