How to load data from Freshdesk to Firebolt

Learn how to use Airbyte to synchronize your Freshdesk data into Firebolt within minutes.

Try Airbyte Cloud

Get a demo

Building your pipeline or Using Airbyte

Airbyte is the only open solution empowering data teams to meet all their growing custom business demands in the new AI era.

Building in-house pipelines

Bespoke pipelines are:

Inconsistent and inaccurate data
Laborious and expensive
Brittle and inflexible

Furthermore, you will need to build and maintain Y x Z pipelines with Y sources and Z destinations to cover all your needs.

After Airbyte

Airbyte connections are:

Reliable and accurate
Extensible and scalable for all your needs
Deployed and governed your way

All your pipelines in minutes, however custom they are, thanks to Airbyte’s connector marketplace and Connector Builder.

Start syncing with Airbyte in 3 easy steps within 10 minutes

Set up a Freshdesk connector in Airbyte

Connect to Freshdesk or one of 400+ pre-built or 10,000+ custom connectors through simple account authentication.

Set up Firebolt for your extracted Freshdesk data

Select Firebolt where you want to import data from your Freshdesk source to. You can also choose other cloud data warehouses, databases, data lakes, vector databases, or any other supported Airbyte destinations.

Configure the Freshdesk to Firebolt in Airbyte

This includes selecting the data you want to extract - streams and columns -, the sync frequency, where in the destination you want that data to be loaded.

Try Airbyte Cloud

Take a virtual tour

Check out our interactive demo and our how-to videos to learn how you can sync data from any source to any destination.

Demo video of Airbyte Cloud

Demo video of AI Connector Builder

Talk to our team

Old Automated Content

TL;DR

set up Freshdesk as a source connector (using Auth, or usually an API key)
set up Firebolt as a destination connector
define which data you want to transfer and how frequently

You can choose to self-host the pipeline using Airbyte Open Source or have it managed for you with Airbyte Cloud.

This tutorial’s purpose is to show you how.

What is Freshdesk

Freshdesk is a service provided by Freshworks for handling the entire spectrum of customer engagement. A customer support software based in the Cloud, Freshdesk provides a scalable solution for managing customer support simply and efficiently. Freshdesk enables teams to track incoming tickets from a variety of channels; provide support across multiple platforms including phone, chat, and other messaging apps; categorize, prioritize, and assign tickets; prepare preformatted answer to common customer support questions; and much more.

What is Firebolt

Firebolt is a high-performance cloud-native data warehouse platform designed for massive-scale data analytics. It enables organizations to harness the power of big data with lightning-fast query speeds and unlimited scalability. Firebolt.io utilizes a unique indexing technology and a highly parallelized architecture to optimize data processing and reduce query latency. With its cloud-native approach, users can easily integrate and analyze diverse data sources while benefiting from automatic scalability and cost optimization. Firebolt.io empowers businesses to derive actionable insights from their data at unprecedented speed and efficiency, accelerating data-driven decision-making and unlocking the full potential of big data analytics.

Integrate Freshdesk with Firebolt in minutes

Try for free now

Prerequisites

A Freshdesk account to transfer your customer data automatically from.
A Firebolt account.
An active Airbyte Cloud account, or you can also choose to use Airbyte Open Source locally. You can follow the instructions to set up Airbyte on your system using docker-compose.

Airbyte is an open-source data integration platform that consolidates and streamlines the process of extracting and loading data from multiple data sources to data warehouses. It offers pre-built connectors, including Freshdesk and Firebolt, for seamless data migration.

When using Airbyte to move data from Freshdesk to Firebolt, it extracts data from Freshdesk using the source connector, converts it into a format Firebolt can ingest using the provided schema, and then loads it into Firebolt via the destination connector. This allows businesses to leverage their Freshdesk data for advanced analytics and insights within Firebolt, simplifying the ETL process and saving significant time and resources.

Step 1: Set up Freshdesk as a source connector

1. Open the Airbyte dashboard and click on "Sources" on the left-hand side of the screen.

2. Click on the "Add Source" button and select "Freshdesk" from the list of available connectors.

3. Enter a name for the connector and click on "Next".

4. Enter your Freshdesk credentials, including your Freshdesk domain, API key, and password.

5. Click on "Test Connection" to ensure that the credentials are correct and the connection is successful.

6. Once the connection is successful, select the data you want to replicate from Freshdesk, including tickets, contacts, and companies.

7. Choose the replication frequency and the destination where you want to store the data.

8. Click on "Create Source" to save the configuration and start the replication process.

9. Monitor the replication process on the Airbyte dashboard and troubleshoot any errors that may occur.

10. Once the replication is complete, you can use the data in your destination of choice for analysis and reporting.

Step 2: Set up Firebolt as a destination connector

1. First, navigate to the Firebolt destination connector on Airbyte.
2. Click on the "Create a new connection" button.
3. Enter a name for your connection.
4. Enter your Firebolt API key and secret.
5. Enter the name of the Firebolt database you want to connect to.
6. Enter the name of the schema you want to use.
7. Choose the tables you want to replicate.
8. Configure any additional settings, such as the replication frequency and the maximum number of rows to replicate.
9. Test the connection to ensure that it is working properly.
10. Save the connection and start the replication process.
Note: It is important to have a basic understanding of Firebolt and its API before attempting to connect it to Airbyte. Additionally, it is recommended to consult the Airbyte documentation for more detailed instructions and troubleshooting tips.

Step 3: Set up a connection to sync your Freshdesk data to Firebolt

Once you've successfully connected Freshdesk as a data source and Firebolt as a destination in Airbyte, you can set up a data pipeline between them with the following steps:

Create a new connection: On the Airbyte dashboard, navigate to the 'Connections' tab and click the '+ New Connection' button.
Choose your source: Select Freshdesk from the dropdown list of your configured sources.
Select your destination: Choose Firebolt from the dropdown list of your configured destinations.
Configure your sync: Define the frequency of your data syncs based on your business needs. Airbyte allows both manual and automatic scheduling for your data refreshes.
Select the data to sync: Choose the specific Freshdesk objects you want to import data from towards Firebolt. You can sync all data or select specific tables and fields.
Select the sync mode for your streams: Choose between full refreshes or incremental syncs (with deduplication if you want), and this for all streams or at the stream level. Incremental is only available for streams that have a primary cursor.
Test your connection: Click the 'Test Connection' button to make sure that your setup works. If the connection test is successful, save your configuration.
Start the sync: If the test passes, click 'Set Up Connection'. Airbyte will start moving data from Freshdesk to Firebolt according to your settings.

Remember, Airbyte keeps your data in sync at the frequency you determine, ensuring your Firebolt data warehouse is always up-to-date with your Freshdesk data.

Use Cases to transfer your Freshdesk data to Firebolt

Integrating data from Freshdesk to Firebolt provides several benefits. Here are a few use cases:

Advanced Analytics: Firebolt’s powerful data processing capabilities enable you to perform complex queries and data analysis on your Freshdesk data, extracting insights that wouldn't be possible within Freshdesk alone.
Data Consolidation: If you're using multiple other sources along with Freshdesk, syncing to Firebolt allows you to centralize your data for a holistic view of your operations, and to set up a change data capture process so you never have any discrepancies in your data again.
Historical Data Analysis: Freshdesk has limits on historical data. Syncing data to Firebolt allows for long-term data retention and analysis of historical trends over time.
Data Security and Compliance: Firebolt provides robust data security features. Syncing Freshdesk data to Firebolt ensures your data is secured and allows for advanced data governance and compliance management.
Scalability: Firebolt can handle large volumes of data without affecting performance, providing an ideal solution for growing businesses with expanding Freshdesk data.
Data Science and Machine Learning: By having Freshdesk data in Firebolt, you can apply machine learning models to your data for predictive analytics, customer segmentation, and more.
Reporting and Visualization: While Freshdesk provides reporting tools, data visualization tools like Tableau, PowerBI, Looker (Google Data Studio) can connect to Firebolt, providing more advanced business intelligence options. If you have a Freshdesk table that needs to be converted to a Firebolt table, Airbyte can do that automatically.

Wrapping Up

To summarize, this tutorial has shown you how to:

Configure a Freshdesk account as an Airbyte data source connector.
Configure Firebolt as a data destination connector.
Create an Airbyte data pipeline that will automatically be moving data directly from Freshdesk to Firebolt after you set a schedule

With Airbyte, creating data pipelines take minutes, and the data integration possibilities are endless. Airbyte supports the largest catalog of API tools, databases, and files, among other sources. Airbyte's connectors are open-source, so you can add any custom objects to the connector, or even build a new connector from scratch without any local dev environment or any data engineer within 10 minutes with the no-code connector builder.

We look forward to seeing you make use of it! We invite you to join the conversation on our community Slack Channel, or sign up for our newsletter. You should also check out other Airbyte tutorials, and Airbyte’s content hub!

What should you do next?

Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:

Easily address your data movement needs with Airbyte Cloud

Take the first step towards extensible data movement infrastructure that will give a ton of time back to your data team.

Get started with Airbyte for free

Talk to a data infrastructure expert

Get a free consultation with an Airbyte expert to significantly improve your data movement infrastructure.

Talk to sales

Improve your data infrastructure knowledge

Subscribe to our monthly newsletter and get the community’s new enlightening content along with Airbyte’s progress in their mission to solve data integration once and for all.

Subscribe to newsletter

What sets Airbyte Apart

Modern GenAI Workflows

Streamline AI workflows with Airbyte: load unstructured data into vector stores like Pinecone, Weaviate, and Milvus. Supports RAG transformations with LangChain chunking and embeddings from OpenAI, Cohere, etc., all in one operation.

Move Large Volumes, Fast

Quickly get up and running with a 5-minute setup that supports both incremental and full refreshes, for databases of any size.

An Extensible Open-Source Standard

More than 1,000 developers contribute to Airbyte’s connectors, different interfaces (UI, API, Terraform Provider, Python Library), and integrations with the rest of the stack. Airbyte’s Connector Builder lets you edit or add new connectors in minutes.

Full Control & Security

Airbyte secures your data with cloud-hosted, self-hosted or hybrid deployment options. Single Sign-On (SSO) and Role-Based Access Control (RBAC) ensure only authorized users have access with the right permissions. Airbyte acts as a HIPAA conduit and supports compliance with CCPA, GDPR, and SOC2.

Fully Featured & Integrated

Airbyte automates schema evolution for seamless data flow, and utilizes efficient Change Data Capture (CDC) for real-time updates. Select only the columns you need, and leverage our dbt integration for powerful data transformations.

Enterprise Support with SLAs

Airbyte Self-Managed Enterprise comes with dedicated support and guaranteed service level agreements (SLAs), ensuring that your data movement infrastructure remains reliable and performant, and expert assistance is available when needed.

What our users say

Jean-Mathieu Saponaro

Data & Analytics Senior Eng Manager

"The intake layer of Datadog’s self-serve analytics platform is largely built on Airbyte.Airbyte’s ease of use and extensibility allowed any team in the company to push their data into the platform - without assistance from the data team!"

Learn more

Chase Zieman

Chief Data Officer

“Airbyte helped us accelerate our progress by years, compared to our competitors. We don’t need to worry about connectors and focus on creating value for our users instead of building infrastructure. That’s priceless. The time and energy saved allows us to disrupt and grow faster.”

Learn more

Alexis Weill

Data Lead

“We chose Airbyte for its ease of use, its pricing scalability and its absence of vendor lock-in. Having a lean team makes them our top criteria. The value of being able to scale and execute at a high level by maximizing resources is immense”

Learn more

How to Sync Freshdesk to Firebolt Manually

Step 1:

Step 2:

Step 3:

Step 4:

Step 5:

Step 6:

Step 7:

Step 8:

FAQs

What is ETL?

ETL, an acronym for Extract, Transform, Load, is a vital data integration process. It involves extracting data from diverse sources, transforming it into a usable format, and loading it into a database, data warehouse or data lake. This process enables meaningful data analysis, enhancing business intelligence.

What is Freshdesk?

What data can you extract from Freshdesk?

Freshdesk's API provides access to a wide range of data related to customer support and service management. The following are the categories of data that can be accessed through Freshdesk's API:

1. Tickets: Information related to customer support tickets, including ticket ID, status, priority, and requester details.

2. Contacts: Data related to customer contacts, including contact ID, name, email address, and phone number.

3. Agents: Information about support agents, including agent ID, name, email address, and role.

4. Companies: Data related to companies that use Freshdesk for customer support, including company ID, name, and domain.

5. Conversations: Information related to customer conversations, including conversation ID, status, and participants.

6. Knowledge base: Data related to the knowledge base, including articles, categories, and folders.

7. Surveys: Information related to customer satisfaction surveys, including survey ID, status, and responses.

8. Time entries: Data related to time entries for support agents, including time spent on tickets and activities.

9. Custom fields: Information related to custom fields created in Freshdesk, including field ID, name, and value.

Overall, Freshdesk's API provides access to a comprehensive set of data that can be used to improve customer support and service management.

How do I transfer data from Freshdesk?

This can be done by building a data pipeline manually, usually a Python script (you can leverage a tool as Apache Airflow for this). This process can take more than a full week of development. Or it can be done in minutes on Airbyte in three easy steps:
1. Set up Freshdesk to Firebolt as a source connector (using Auth, or usually an API key)
2. Choose a destination (more than 50 available destination databases, data warehouses or lakes) to sync data too and set it up as a destination connector
3. Define which data you want to transfer from Freshdesk to Firebolt and how frequently
You can choose to self-host the pipeline using Airbyte Open Source or have it managed for you with Airbyte Cloud.

What is ELT?

ELT, standing for Extract, Load, Transform, is a modern take on the traditional ETL data integration process. In ELT, data is first extracted from various sources, loaded directly into a data warehouse, and then transformed. This approach enhances data processing speed, analytical flexibility and autonomy.

Difference between ETL and ELT?

ETL and ELT are critical data integration strategies with key differences. ETL (Extract, Transform, Load) transforms data before loading, ideal for structured data. In contrast, ELT (Extract, Load, Transform) loads data before transformation, perfect for processing large, diverse data sets in modern data warehouses. ELT is becoming the new standard as it offers a lot more flexibility and autonomy to data analysts.

Back to all tutorials

Warehouses and Lakes

Sales & Support Analytics

How to load data from Freshdesk to Firebolt

Learn how to use Airbyte to synchronize your Freshdesk data into Firebolt within minutes.

Try Airbyte Cloud free

Deploy Airbyte Open Source

Step 1: Setup Freshdesk

Step 2: Setup Firebolt

Step 3: Setup a connection Use Cases Wrapping Up

Example H2

Example H3

Sync data between Freshdesk and Firebolt

Get your data syncing in minutes

Try Airbyte free

TL;DR

set up Freshdesk as a source connector (using Auth, or usually an API key)
set up Firebolt as a destination connector
define which data you want to transfer and how frequently

You can choose to self-host the pipeline using Airbyte Open Source or have it managed for you with Airbyte Cloud.

This tutorial’s purpose is to show you how.

What is Freshdesk

What is Firebolt

Integrate Freshdesk with Firebolt in minutes

Try for free now

Prerequisites

A Freshdesk account to transfer your customer data automatically from.
A Firebolt account.
An active Airbyte Cloud account, or you can also choose to use Airbyte Open Source locally. You can follow the instructions to set up Airbyte on your system using docker-compose.

Step 1: Set up Freshdesk as a source connector

1. Open the Airbyte dashboard and click on "Sources" on the left-hand side of the screen.

2. Click on the "Add Source" button and select "Freshdesk" from the list of available connectors.

3. Enter a name for the connector and click on "Next".

4. Enter your Freshdesk credentials, including your Freshdesk domain, API key, and password.

5. Click on "Test Connection" to ensure that the credentials are correct and the connection is successful.

6. Once the connection is successful, select the data you want to replicate from Freshdesk, including tickets, contacts, and companies.

7. Choose the replication frequency and the destination where you want to store the data.

8. Click on "Create Source" to save the configuration and start the replication process.

9. Monitor the replication process on the Airbyte dashboard and troubleshoot any errors that may occur.

10. Once the replication is complete, you can use the data in your destination of choice for analysis and reporting.

Step 2: Set up Firebolt as a destination connector

Step 3: Set up a connection to sync your Freshdesk data to Firebolt

Once you've successfully connected Freshdesk as a data source and Firebolt as a destination in Airbyte, you can set up a data pipeline between them with the following steps:

Create a new connection: On the Airbyte dashboard, navigate to the 'Connections' tab and click the '+ New Connection' button.
Choose your source: Select Freshdesk from the dropdown list of your configured sources.
Select your destination: Choose Firebolt from the dropdown list of your configured destinations.
Configure your sync: Define the frequency of your data syncs based on your business needs. Airbyte allows both manual and automatic scheduling for your data refreshes.
Select the data to sync: Choose the specific Freshdesk objects you want to import data from towards Firebolt. You can sync all data or select specific tables and fields.
Select the sync mode for your streams: Choose between full refreshes or incremental syncs (with deduplication if you want), and this for all streams or at the stream level. Incremental is only available for streams that have a primary cursor.
Test your connection: Click the 'Test Connection' button to make sure that your setup works. If the connection test is successful, save your configuration.
Start the sync: If the test passes, click 'Set Up Connection'. Airbyte will start moving data from Freshdesk to Firebolt according to your settings.

Remember, Airbyte keeps your data in sync at the frequency you determine, ensuring your Firebolt data warehouse is always up-to-date with your Freshdesk data.

Use Cases to transfer your Freshdesk data to Firebolt

Integrating data from Freshdesk to Firebolt provides several benefits. Here are a few use cases:

Advanced Analytics: Firebolt’s powerful data processing capabilities enable you to perform complex queries and data analysis on your Freshdesk data, extracting insights that wouldn't be possible within Freshdesk alone.
Data Consolidation: If you're using multiple other sources along with Freshdesk, syncing to Firebolt allows you to centralize your data for a holistic view of your operations, and to set up a change data capture process so you never have any discrepancies in your data again.
Historical Data Analysis: Freshdesk has limits on historical data. Syncing data to Firebolt allows for long-term data retention and analysis of historical trends over time.
Data Security and Compliance: Firebolt provides robust data security features. Syncing Freshdesk data to Firebolt ensures your data is secured and allows for advanced data governance and compliance management.
Scalability: Firebolt can handle large volumes of data without affecting performance, providing an ideal solution for growing businesses with expanding Freshdesk data.
Data Science and Machine Learning: By having Freshdesk data in Firebolt, you can apply machine learning models to your data for predictive analytics, customer segmentation, and more.
Reporting and Visualization: While Freshdesk provides reporting tools, data visualization tools like Tableau, PowerBI, Looker (Google Data Studio) can connect to Firebolt, providing more advanced business intelligence options. If you have a Freshdesk table that needs to be converted to a Firebolt table, Airbyte can do that automatically.