Warehouses and Lakes
Product Analytics

How to load data from Pendo to AWS Datalake

Learn how to use Airbyte to synchronize your Pendo data into AWS Datalake within minutes.

TL;DR

This can be done by building a data pipeline manually, usually a Python script (you can leverage a tool as Apache Airflow for this). This process can take more than a full week of development. Or it can be done in minutes on Airbyte in three easy steps:

  1. set up Pendo as a source connector (using Auth, or usually an API key)
  2. set up AWS Datalake as a destination connector
  3. define which data you want to transfer and how frequently

You can choose to self-host the pipeline using Airbyte Open Source or have it managed for you with Airbyte Cloud.

This tutorial’s purpose is to show you how.

What is Pendo

Pendo is a product experience platform that enables marketers to deliver personalized in-app experiences and gather valuable customer insights. With Pendo, marketers can create targeted campaigns, walkthroughs, and product tours directly within their applications. This allows for contextual, relevant messaging that enhances user onboarding and adoption. Pendo also provides robust analytics and feedback tools, giving marketers visibility into feature usage, user journeys, and sentiment. By understanding how customers interact with their products, marketers can optimize experiences, drive engagement, and ultimately improve conversions and retention. Pendo's integrations with popular marketing automation and CRM systems streamline data sharing and enable coordinated cross-channel campaigns.

What is AWS Datalake

An AWS Data Lake is a centralized repository that allows you to store all your structured and unstructured data at any scale. It is designed to handle massive amounts of data from various sources, such as databases, applications, IoT devices, and more. With AWS Data Lake, you can easily ingest, store, catalog, process, and analyze data using a wide range of AWS services like Amazon S3, Amazon Athena, AWS Glue, and Amazon EMR. This allows you to build data lakes for machine learning, big data analytics, and data warehousing workloads. AWS Data Lake provides a secure, scalable, and cost-effective solution for managing your organization's data.

Integrate Pendo with AWS Datalake in minutes

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Prerequisites

  1. A Pendo account to transfer your customer data automatically from.
  2. A AWS Datalake account.
  3. An active Airbyte Cloud account, or you can also choose to use Airbyte Open Source locally. You can follow the instructions to set up Airbyte on your system using docker-compose.

Airbyte is an open-source data integration platform that consolidates and streamlines the process of extracting and loading data from multiple data sources to data warehouses. It offers pre-built connectors, including Pendo and AWS Datalake, for seamless data migration.

When using Airbyte to move data from Pendo to AWS Datalake, it extracts data from Pendo using the source connector, converts it into a format AWS Datalake can ingest using the provided schema, and then loads it into AWS Datalake via the destination connector. This allows businesses to leverage their Pendo data for advanced analytics and insights within AWS Datalake, simplifying the ETL process and saving significant time and resources.

Step 1: Set up Pendo as a source connector

1. First, navigate to the Pendo source connector on Airbyte's website.
2. Click on the ""Get Started"" button to begin the setup process.
3. Enter your Pendo API key in the designated field. If you don't have an API key, you can generate one in your Pendo account settings.
4. Next, select the data you want to sync from Pendo. You can choose from a variety of options, including events, users, and accounts.
5. Configure any additional settings, such as the frequency of data syncing and the destination for the data.
6. Test the connection to ensure that the data is being synced correctly.
7. Once you're satisfied with the setup, save your configuration and start syncing data from Pendo to your desired destination.

Step 2: Set up AWS Datalake as a destination connector

1. Log in to your AWS account and navigate to the AWS Management Console.
2. Click on the S3 service and create a new bucket where you will store your data.
3. Create an IAM user with the necessary permissions to access the S3 bucket. Make sure to save the access key and secret key.
4. Open Airbyte and navigate to the Destinations tab.
5. Select the AWS Datalake destination connector and click on "Create new connection".
6. Enter a name for your connection and paste the access key and secret key you saved earlier.
7. Enter the name of the S3 bucket you created in step 2 and select the region where it is located.
8. Choose the format in which you want your data to be stored in the S3 bucket (e.g. CSV, JSON, Parquet).
9. Configure any additional settings, such as compression or encryption, if necessary.
10. Test the connection to make sure it is working properly.
11. Save the connection and start syncing your data to the AWS Datalake.

Step 3: Set up a connection to sync your Pendo data to AWS Datalake

Once you've successfully connected Pendo as a data source and AWS Datalake as a destination in Airbyte, you can set up a data pipeline between them with the following steps:

  1. Create a new connection: On the Airbyte dashboard, navigate to the 'Connections' tab and click the '+ New Connection' button.
  2. Choose your source: Select Pendo from the dropdown list of your configured sources.
  3. Select your destination: Choose AWS Datalake from the dropdown list of your configured destinations.
  4. Configure your sync: Define the frequency of your data syncs based on your business needs. Airbyte allows both manual and automatic scheduling for your data refreshes.
  5. Select the data to sync: Choose the specific Pendo objects you want to import data from towards AWS Datalake. You can sync all data or select specific tables and fields.
  6. Select the sync mode for your streams: Choose between full refreshes or incremental syncs (with deduplication if you want), and this for all streams or at the stream level. Incremental is only available for streams that have a primary cursor.
  7. Test your connection: Click the 'Test Connection' button to make sure that your setup works. If the connection test is successful, save your configuration.
  8. Start the sync: If the test passes, click 'Set Up Connection'. Airbyte will start moving data from Pendo to AWS Datalake according to your settings.

Remember, Airbyte keeps your data in sync at the frequency you determine, ensuring your AWS Datalake data warehouse is always up-to-date with your Pendo data.

Use Cases to transfer your Pendo data to AWS Datalake

Integrating data from Pendo to AWS Datalake provides several benefits. Here are a few use cases:

  1. Advanced Analytics: AWS Datalake’s powerful data processing capabilities enable you to perform complex queries and data analysis on your Pendo data, extracting insights that wouldn't be possible within Pendo alone.
  2. Data Consolidation: If you're using multiple other sources along with Pendo, syncing to AWS Datalake allows you to centralize your data for a holistic view of your operations, and to set up a change data capture process so you never have any discrepancies in your data again.
  3. Historical Data Analysis: Pendo has limits on historical data. Syncing data to AWS Datalake allows for long-term data retention and analysis of historical trends over time.
  4. Data Security and Compliance: AWS Datalake provides robust data security features. Syncing Pendo data to AWS Datalake ensures your data is secured and allows for advanced data governance and compliance management.
  5. Scalability: AWS Datalake can handle large volumes of data without affecting performance, providing an ideal solution for growing businesses with expanding Pendo data.
  6. Data Science and Machine Learning: By having Pendo data in AWS Datalake, you can apply machine learning models to your data for predictive analytics, customer segmentation, and more.
  7. Reporting and Visualization: While Pendo provides reporting tools, data visualization tools like Tableau, PowerBI, Looker (Google Data Studio) can connect to AWS Datalake, providing more advanced business intelligence options. If you have a Pendo table that needs to be converted to a AWS Datalake table, Airbyte can do that automatically.

Wrapping Up

To summarize, this tutorial has shown you how to:

  1. Configure a Pendo account as an Airbyte data source connector.
  2. Configure AWS Datalake as a data destination connector.
  3. Create an Airbyte data pipeline that will automatically be moving data directly from Pendo to AWS Datalake after you set a schedule

With Airbyte, creating data pipelines take minutes, and the data integration possibilities are endless. Airbyte supports the largest catalog of API tools, databases, and files, among other sources. Airbyte's connectors are open-source, so you can add any custom objects to the connector, or even build a new connector from scratch without any local dev environment or any data engineer within 10 minutes with the no-code connector builder.

We look forward to seeing you make use of it! We invite you to join the conversation on our community Slack Channel, or sign up for our newsletter. You should also check out other Airbyte tutorials, and Airbyte’s content hub!

What should you do next?

Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:

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Take the first step towards extensible data movement infrastructure that will give a ton of time back to your data team. 
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Connectors Used

What should you do next?

Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:

flag icon
Easily address your data movement needs with Airbyte Cloud
Take the first step towards extensible data movement infrastructure that will give a ton of time back to your data team. 
Get started with Airbyte for free
high five icon
Talk to a data infrastructure expert
Get a free consultation with an Airbyte expert to significantly improve your data movement infrastructure. 
Talk to sales
stars sparkling
Improve your data infrastructure knowledge
Subscribe to our monthly newsletter and get the community’s new enlightening content along with Airbyte’s progress in their mission to solve data integration once and for all.
Subscribe to newsletter

Connectors Used

Frequently Asked Questions

What data can you extract from Pendo?

Pendo's API provides access to a wide range of data related to user behavior and product usage. The following are the categories of data that can be accessed through Pendo's API:

1. User data: This includes information about individual users such as their name, email address, and user ID.

2. Product data: This includes information about the product being used, such as the product name, version, and features.

3. Usage data: This includes information about how users are interacting with the product, such as which features they are using, how often they are using them, and how long they are spending on each feature.

4. Engagement data: This includes information about how engaged users are with the product, such as how frequently they are logging in, how often they are completing certain actions, and how long they are spending in the product.

5. Feedback data: This includes information about user feedback, such as ratings, reviews, and comments.

6. Conversion data: This includes information about how users are converting, such as how many users are signing up, how many are upgrading to paid plans, and how many are churning.

What data can you transfer to AWS Datalake?

You can transfer a wide variety of data to AWS Datalake. This usually includes structured, semi-structured, and unstructured data like transaction records, log files, JSON data, CSV files, and more, allowing robust, scalable data integration and analysis.

What are top ETL tools to transfer data from Pendo to AWS Datalake?

The most prominent ETL tools to transfer data from Pendo to AWS Datalake include:

  • Airbyte
  • Fivetran
  • Stitch
  • Matillion
  • Talend Data Integration

These tools help in extracting data from Pendo and various sources (APIs, databases, and more), transforming it efficiently, and loading it into AWS Datalake and other databases, data warehouses and data lakes, enhancing data management capabilities.