A software developed to optimize communication for small businesses and enterprises worldwide, Zendesk Chat is a live chat application that enables businesses to establish a more personal touch in their customer support. Designed to work on iPhone and iPad as well as computers, Zen Chat provides the ability to monitor, manage, and engage with website visitors from any location; sends notifications when visitors are on a website; features shortcuts to reduce typing time and improve agents’ response time; and more.
Google Firestore is a cloud-based NoSQL document database that allows developers to store, sync, and query data for their web, mobile, and IoT applications. It is designed to provide real-time updates and offline support, making it ideal for applications that require fast and responsive data access. Firestore offers a flexible data model, allowing developers to store data in collections and documents, and supports complex queries and transactions. It also integrates with other Google Cloud services, such as Cloud Functions and Cloud Storage, to provide a complete backend solution for building scalable and reliable applications.
![](https://cdn.prod.website-files.com/605e01bc25f7e19a82e74788/64aeb8af6351d4930c019cb5_Set%20up%20a%20source.jpg)
1. First, navigate to the Zendesk Chat source connector page on Airbyte.com.
2. Click on the "Add Source" button to begin the process of adding your Zendesk Chat credentials.
3. In the "Connection Configuration" section, enter your Zendesk Chat account subdomain and API token.
4. Click on the "Test" button to ensure that your credentials are correct and that Airbyte can connect to your Zendesk Chat account.
5. Once the test is successful, click on the "Save & Continue" button to proceed to the next step.
6. In the "Schema Selection" section, select the data you want to replicate from Zendesk Chat.
7. Click on the "Save & Continue" button to proceed to the final step.
8. In the "Destination Configuration" section, select the destination where you want to replicate your Zendesk Chat data.
9. Click on the "Create Connection" button to complete the process of connecting your Zendesk Chat source connector on Airbyte.com.
10. Your Zendesk Chat data will now be replicated to your chosen destination.
![](https://cdn.prod.website-files.com/605e01bc25f7e19a82e74788/64aeb8b079061e146f038ab9_Set%20up%20a%20destination.jpg)
1. First, navigate to the Airbyte website and log in to your account.
2. Once you are logged in, click on the "Destinations" tab on the left-hand side of the screen.
3. Scroll down until you find the "Google Firestore" destination connector and click on it.
4. You will be prompted to enter your Google Cloud Platform project ID and a service account key. Follow the instructions provided to obtain these credentials.
5. Once you have entered your credentials, click on the "Test" button to ensure that the connection is successful.
6. If the test is successful, click on the "Save" button to save your configuration.
7. You can now use the Google Firestore destination connector to transfer data from your source to your Google Firestore database.
8. To set up a data integration pipeline, navigate to the "Sources" tab and select the source connector you wish to use.
9. Follow the instructions provided to configure your source connector and select the Google Firestore destination connector as your destination.
10. Once you have configured your pipeline, click on the "Run" button to start transferring data from your source to your Google Firestore database.
![](https://cdn.prod.website-files.com/605e01bc25f7e19a82e74788/64aeb8afa62171f49ab6c6c5_Set%20up%20a%20connection.jpg)
With Airbyte, creating data pipelines take minutes, and the data integration possibilities are endless. Airbyte supports the largest catalog of API tools, databases, and files, among other sources. Airbyte's connectors are open-source, so you can add any custom objects to the connector, or even build a new connector from scratch without any local dev environment or any data engineer within 10 minutes with the no-code connector builder.
We look forward to seeing you make use of it! We invite you to join the conversation on our community Slack Channel, or sign up for our newsletter. You should also check out other Airbyte tutorials, and Airbyte’s content hub!
What should you do next?
Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:
What should you do next?
Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:
Ready to get started?
Frequently Asked Questions
Zendesk Chat's API provides access to a wide range of data related to customer interactions and support activities. The following are the categories of data that can be accessed through the API:
1. Chat data: This includes information about chat sessions, such as chat duration, chat transcripts, and chat ratings.
2. Agent data: This includes information about agents, such as their availability status, chat history, and performance metrics.
3. Visitor data: This includes information about visitors, such as their location, browser type, and chat history.
4. Ticket data: This includes information about support tickets, such as ticket status, priority, and tags.
5. Analytics data: This includes information about chat and support activity, such as chat volume, response times, and customer satisfaction scores.
6. Custom data: This includes any custom data that has been added to the Zendesk Chat platform, such as custom fields or tags.
Overall, the Zendesk Chat API provides a comprehensive set of data that can be used to analyze and improve customer support operations.