Zendesk Talk is a cloud-based Voice over Internet Protocol (VoIP) system that enables phone communication for customer support teams from within the Zendesk support ticketing solution. Yet another way Zendesk successfully heightens the customer experience, Zendesk Talk offers the capability to access phone numbers in more than 40 countries, making global communication personal.
Amazon S3 (Simple Storage Service) is a cloud-based object storage service provided by Amazon Web Services (AWS). It is designed to store and retrieve any amount of data from anywhere on the web. S3 is highly scalable, secure, and durable, making it an ideal solution for businesses of all sizes. S3 allows users to store and retrieve data in the form of objects, which can be up to 5 terabytes in size. These objects can be accessed through a web interface or through APIs, making it easy to integrate with other AWS services or third-party applications. S3 also offers a range of features, including versioning, lifecycle policies, and access control, which allow users to manage their data effectively. It also provides high availability and durability, ensuring that data is always accessible and protected against data loss. Overall, S3 is a powerful and flexible tool that enables businesses to store and manage their data in a secure and scalable way, making it an essential component of many cloud-based applications and services.
1. First, you need to obtain your Zendesk Talk API credentials. You can do this by logging in to your Zendesk account and navigating to the Admin settings. From there, select the API option and generate a new API token. Make sure to copy the token as you will need it later.
2. Next, open the Airbyte platform and navigate to the Sources tab. Click on the "Create a new Source" button and select the Zendesk Talk connector from the list of available connectors.
3. In the configuration page, you will be prompted to enter your Zendesk Talk API credentials. Paste the API token you copied earlier into the appropriate field.
4. You will also need to enter the subdomain of your Zendesk account. This is the part of your Zendesk URL that comes before ".zendesk.com". For example, if your Zendesk URL is "https://example.zendesk.com", your subdomain would be "example".
5. Once you have entered your credentials, click on the "Check Connection" button to ensure that Airbyte can successfully connect to your Zendesk Talk account.
6. If the connection is successful, you can proceed to configure the specific data you want to sync from Zendesk Talk to Airbyte. This can include call logs, recordings, and other relevant data.
7. Finally, save your configuration and run your first sync to start pulling data from Zendesk Talk into Airbyte. You can schedule regular syncs to keep your data up-to-date and ensure that your analytics and reporting are accurate.
1. Log in to your Airbyte account and navigate to the "Destinations" tab on the left-hand side of the screen.
2. Click on the "Add Destination" button and select "S3" from the list of available connectors.
3. Enter your AWS access key ID and secret access key in the appropriate fields. If you don't have these credentials, you can generate them in the AWS console.
4. Choose the AWS region where you want to store your data.
5. Enter the name of the S3 bucket where you want to store your data. If the bucket doesn't exist yet, you can create it in the AWS console.
6. Choose the format in which you want to store your data (e.g. CSV, JSON, Parquet).
7. Configure any additional settings, such as compression or encryption, if desired.
8. Test the connection to ensure that Airbyte can successfully connect to your S3 bucket.
9. Save your settings and start syncing data from your source connectors to your S3 destination.
With Airbyte, creating data pipelines take minutes, and the data integration possibilities are endless. Airbyte supports the largest catalog of API tools, databases, and files, among other sources. Airbyte's connectors are open-source, so you can add any custom objects to the connector, or even build a new connector from scratch without any local dev environment or any data engineer within 10 minutes with the no-code connector builder.
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Frequently Asked Questions
Zendesk Talk's API provides access to various types of data related to customer support and communication. The categories of data that can be accessed through the API are:
1. Call data: This includes information about incoming and outgoing calls, such as call duration, call recordings, and call transcripts.
2. Agent data: This includes information about agents, such as their availability, status, and performance metrics.
3. Ticket data: This includes information about support tickets, such as ticket status, priority, and customer information.
4. Voicemail data: This includes information about voicemails, such as voicemail transcripts and recordings.
5. Queue data: This includes information about call queues, such as queue status, wait times, and queue metrics.
6. Call routing data: This includes information about call routing, such as routing rules, routing history, and routing performance metrics.
7. IVR data: This includes information about IVR (Interactive Voice Response) systems, such as IVR menus, IVR prompts, and IVR performance metrics.
Overall, Zendesk Talk's API provides a comprehensive set of data that can be used to analyze and improve customer support and communication processes.