Hi there. I’m Jerri Comeau and I lead the Community Assistance Team. We provide explicit technical assistance and responses to questions from the community on a wide range of topics specifically related to Airbyte Open Source. After listening to feedback, we’re excited to be making some changes to the Community Slack, our Community Forum (powered by Discourse), and some of the processes by which we engage with folks. I wanted to talk about what we’re doing, why we’re doing it, and what our goals are for the coming months.
The Community Assistance Team’s mission is to support and assist the community in finding solutions and creating connections with each other and with Airbyte. That means that we try to be responsive and helpful to as many people as possible as quickly as possible. That has always been our motivating factor for the choices we make.
In April, in conjunction with Airbyte’s Series B announcement and Cloud kickoff, we decided to experiment with moving our Community (and Community Assistance) from Slack to the Airbyte Forum to provide better, more scalable responses, as well as focusing on a medium that could be searched easily and without needing to log in – even non-Community members could find answers to their questions via search terms in Google or other search engines. We were successful in fostering an active and engaged community on our Forum, and we saw an increase in inbound search traffic to our Forum topics. Unfortunately we also discovered that a significant portion of our community preferred interacting with us and asking questions in Slack, and we had been unresponsive to those community members — an issue for which we apologize, and we are actively committing time and resources to correct. The Airbyte community is the backbone of what we do, and it’s our intent to better serve and collaborate with you starting immediately.
So what happens next? Well, as of today (Friday the 30th of September, 2022) you’ll see significant changes being made that we think you’ll like! The stuff that you’ll notice:
We also have a significant number of non-Slack improvements, but those we’ll talk more about in the coming weeks. Thanks to everyone who helped with feedback, including our community members. We will continue to iterate on our community assistance strategy to make sure we are providing unparalleled open-source support and engagement. We couldn’t do it without you; come to our next Office Hours on Wednesdays at 11AM Pacific and let us know what you think!
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