Trusted by data-driven companies
Building your pipeline or Using Airbyte
Airbyte is the only open source solution empowering data teams to meet all their growing custom business demands in the new AI era.
- Inconsistent and inaccurate data
- Laborious and expensive
- Brittle and inflexible
- Reliable and accurate
- Extensible and scalable for all your needs
- Deployed and governed your way
Start syncing with Airbyte in 3 easy steps within 10 minutes
Take a virtual tour
Demo video of Airbyte Cloud
Demo video of AI Connector Builder
Setup Complexities simplified!
Simple & Easy to use Interface
Airbyte is built to get out of your way. Our clean, modern interface walks you through setup, so you can go from zero to sync in minutes—without deep technical expertise.
Guided Tour: Assisting you in building connections
Whether you’re setting up your first connection or managing complex syncs, Airbyte’s UI and documentation help you move with confidence. No guesswork. Just clarity.
Airbyte AI Assistant that will act as your sidekick in building your data pipelines in Minutes
Airbyte’s built-in assistant helps you choose sources, set destinations, and configure syncs quickly. It’s like having a data engineer on call—without the overhead.
What sets Airbyte Apart
Modern GenAI Workflows
Move Large Volumes, Fast
An Extensible Open-Source Standard
Full Control & Security
Fully Featured & Integrated
Enterprise Support with SLAs
What our users say
"For TUI Musement, Airbyte cut development time in half and enabled dynamic customer experiences."
“Airbyte helped us accelerate our progress by years, compared to our competitors. We don’t need to worry about connectors and focus on creating value for our users instead of building infrastructure. That’s priceless. The time and energy saved allows us to disrupt and grow faster.”
"With Airbyte, we could just push a few buttons, allow API access, and bring all the data into Google BigQuery. By blending all the different marketing data sources, we can gain valuable insights."
Begin by understanding how data is stored and exported from Genesys. Genesys typically stores data in a proprietary format or a database. Check if Genesys provides native options to export data, such as CSV or XML files. Familiarize yourself with these options and decide on the format that best suits your needs.
Use the native export feature of Genesys to export the required data. This might involve using a built-in reporting tool or a command-line interface if available. Ensure you export the data in a structured format like CSV, which is easy to work with and import into SQL Server.
Once you have exported the data, review it for any inconsistencies or errors. Clean the data as necessary by checking for missing values, correcting data types, and ensuring the data is in a compatible format for SQL Server. This might involve using a text editor or spreadsheet software to manipulate the data.
Prepare your MS SQL Server environment to receive the data. Create a new database or select an existing one where the data will be imported. Define the necessary tables and schemas to accommodate the data structure from Genesys. Ensure the database permissions are set properly to allow data import.
Open SQL Server Management Studio (SSMS) and use the Import and Export Wizard. This built-in tool allows you to import data from flat files like CSV into SQL Server. Follow the wizard steps to specify the data source (your CSV file) and the destination (the SQL Server database and table).
During the import process, map the columns from the CSV file to the corresponding columns in the SQL Server tables. Ensure data types are compatible and adjust mappings as necessary. Use the wizard to preview the data and confirm that the mappings are correct.
After the import process is complete, run queries on the SQL Server database to verify that the data has been imported correctly. Check for data integrity and consistency by comparing a sample of the data in SQL Server against the original export from Genesys. Make any necessary adjustments if discrepancies are found.
By following these steps, you can successfully move data from Genesys to MS SQL Server without relying on third-party connectors or integrations.
FAQs
What is ETL?
ETL, an acronym for Extract, Transform, Load, is a vital data integration process. It involves extracting data from diverse sources, transforming it into a usable format, and loading it into a database, data warehouse or data lake. This process enables meaningful data analysis, enhancing business intelligence.
Genesys is a cloud-based customer experience platform that helps businesses improve their customer interactions across all channels, including voice, email, chat, and social media. The platform provides a range of tools and features, including intelligent routing, self-service options, and real-time analytics, to help businesses deliver personalized and efficient customer experiences. Genesys also offers integrations with popular CRM and marketing automation systems, as well as AI-powered chatbots and virtual assistants to automate routine tasks and improve customer engagement. With Genesys, businesses can streamline their customer service operations, reduce costs, and increase customer satisfaction.
Genesys's API provides access to a wide range of data related to customer interactions and contact center operations. The following are the categories of data that can be accessed through Genesys's API:
1. Customer data: This includes information about customers such as their name, contact details, and previous interactions with the contact center.
2. Interaction data: This includes data related to customer interactions such as call recordings, chat transcripts, and email conversations.
3. Agent data: This includes information about agents such as their availability, skills, and performance metrics.
4. Queue data: This includes data related to the queues in the contact center such as the number of calls waiting, average wait time, and service level.
5. Routing data: This includes data related to the routing of interactions such as the routing strategy, routing rules, and routing statistics.
6. Reporting data: This includes data related to contact center performance such as call volume, handle time, and customer satisfaction scores.
7. Configuration data: This includes data related to the configuration of the contact center such as the IVR menu, agent groups, and business hours.
Overall, Genesys's API provides access to a comprehensive set of data that can be used to improve customer experience, optimize contact center operations, and drive business outcomes.
What is ELT?
ELT, standing for Extract, Load, Transform, is a modern take on the traditional ETL data integration process. In ELT, data is first extracted from various sources, loaded directly into a data warehouse, and then transformed. This approach enhances data processing speed, analytical flexibility and autonomy.
Difference between ETL and ELT?
ETL and ELT are critical data integration strategies with key differences. ETL (Extract, Transform, Load) transforms data before loading, ideal for structured data. In contrast, ELT (Extract, Load, Transform) loads data before transformation, perfect for processing large, diverse data sets in modern data warehouses. ELT is becoming the new standard as it offers a lot more flexibility and autonomy to data analysts.
What should you do next?
Hope you enjoyed the reading. Here are the 3 ways we can help you in your data journey:
