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Top companies trust Airbyte to centralize their Data
Ship more quickly with the only solution that fits ALL your needs.
As your tools and edge cases grow, you deserve an extensible and open ELT solution that eliminates the time you spend on building and maintaining data pipelines
Leverage the largest catalog of connectors
Cover your custom needs with our extensibility
Free your time from maintaining connectors, with automation
- Automated schema change handling, data normalization and more
- Automated data transformation orchestration with our dbt integration
- Automated workflow with our Airflow, Dagster and Prefect integration
Reliability at every level
Airbyte Open Source
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Why choose Airbyte as the backbone of your data infrastructure?
Keep your data engineering costs in check
Get Airbyte hosted where you need it to be
- Airbyte Cloud: Have it hosted by us, with all the security you need (SOC2, ISO, GDPR, HIPAA Conduit).
- Airbyte Enterprise: Have it hosted within your own infrastructure, so your data and secrets never leave it.
White-glove enterprise-level support
Including for your Airbyte Open Source instance with our premium support.
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FAQs
What is ETL?
ETL, an acronym for Extract, Transform, Load, is a vital data integration process. It involves extracting data from diverse sources, transforming it into a usable format, and loading it into a database, data warehouse or data lake. This process enables meaningful data analysis, enhancing business intelligence.
Freshdesk is a service provided by Freshworks for handling the entire spectrum of customer engagement. A customer support software based in the Cloud, Freshdesk provides a scalable solution for managing customer support simply and efficiently. Freshdesk enables teams to track incoming tickets from a variety of channels; provide support across multiple platforms including phone, chat, and other messaging apps; categorize, prioritize, and assign tickets; prepare preformatted answer to common customer support questions; and much more.
CSV (Comma Separated Values) file is a tool used to store and exchange data in a simple and structured format. It is a plain text file that contains data separated by commas, where each line represents a record and each field is separated by a comma. CSV files are widely used in data analysis, data migration, and data exchange between different software applications. The CSV file format is easy to read and write, making it a popular choice for storing and exchanging data. It can be opened and edited using any text editor or spreadsheet software, such as Microsoft Excel or Google Sheets. CSV files can also be imported and exported from databases, making it a convenient tool for data management. CSV files are commonly used for storing large amounts of data, such as customer information, product catalogs, financial data, and scientific data. They are also used for data analysis and visualization, as they can be easily imported into statistical software and other data analysis tools. Overall, the CSV file is a simple and versatile tool that is widely used for storing, exchanging, and analyzing data.
Freshdesk's API provides access to a wide range of data related to customer support and service management. The following are the categories of data that can be accessed through Freshdesk's API:
1. Tickets: Information related to customer support tickets, including ticket ID, status, priority, and requester details.
2. Contacts: Data related to customer contacts, including contact ID, name, email address, and phone number.
3. Agents: Information about support agents, including agent ID, name, email address, and role.
4. Companies: Data related to companies that use Freshdesk for customer support, including company ID, name, and domain.
5. Conversations: Information related to customer conversations, including conversation ID, status, and participants.
6. Knowledge base: Data related to the knowledge base, including articles, categories, and folders.
7. Surveys: Information related to customer satisfaction surveys, including survey ID, status, and responses.
8. Time entries: Data related to time entries for support agents, including time spent on tickets and activities.
9. Custom fields: Information related to custom fields created in Freshdesk, including field ID, name, and value.
Overall, Freshdesk's API provides access to a comprehensive set of data that can be used to improve customer support and service management.
What is ELT?
ELT, standing for Extract, Load, Transform, is a modern take on the traditional ETL data integration process. In ELT, data is first extracted from various sources, loaded directly into a data warehouse, and then transformed. This approach enhances data processing speed, analytical flexibility and autonomy.
Difference between ETL and ELT?
ETL and ELT are critical data integration strategies with key differences. ETL (Extract, Transform, Load) transforms data before loading, ideal for structured data. In contrast, ELT (Extract, Load, Transform) loads data before transformation, perfect for processing large, diverse data sets in modern data warehouses. ELT is becoming the new standard as it offers a lot more flexibility and autonomy to data analysts.
